CreditStrong Reviews 

I will be cancelling my account from these crooks liars thieves and misleading I regret signing up with this unprofessional poor excuse of a company do not conduct business with credit strong unless you want to be manipulated Their.
lack of professionalism is unbelievable

These guys are a joke. Stay far away. They try to act like a real bank giving you a fake “loan” with real loan interests and you have to pay it off with your savings 😭 Don’t get me started with trying to connect to customer service. These guys should be exterminated from doing business.

I have been a prior customer & just returned back by opening an installment account. I wanted to share information about installment loan accounts in relation to FICO or vantage scores. Utilization percentages on loans are not treated the same as paying down balances on credit cards. And three to six months of initial payments may only increase your score by 1-2 points. Let's start at the beginning. Even though a hard inquiry was not pulled, a new loan account with a high balance is being reported on the credit report with the three bureaus. When you open a new loan or any type of revolving account, your credit scores are affected for the first year as the scoring system looks at what new account have been opened in the last year. In addition, new account status or account being established takes two years (24) months from the time of opening. High FICO score achievers have paid an average of 40% of the original loan balance. The most points come from an installment loan on a credit scoring model to where you have paid the original amount down by 91% or have a 9% utilization left to payoff. Also, an installment loan with at least open revolving account, satisfies the credit mix. And if you are purchasing a vehicle or a mortgage loan, do not completely payoff your Creditstrong loan. Leave four to six payments, because lenders will not usually care about a loan that is about to be paid off. So, when you pay off a loan in full & it shows paid and closed, you lose the credit mix. Wait until you get the auto loan or have closed on your mortgage.

On a last note, just like a mortgage, student, personal, or auto loan, the majority of your payment is going towards the inetrest. And keep in mind you checked the box to agree to the loan terms. Also, in the loan documents, is the interest rate that you are paying. I looked at mine & the amount of daily interest that I am paying is $ .72 cents & times that by 30 days in the month-out of a $ 30.00 payment, $ 21.60 is going to interest & $ 8.40 is going towards principle. For Creditstrong to justify & report the activity to all three credit bureaus on a monthly basis, the interest that all of us pays takes care of that. There are also fees that Creditstrong pays each credit bureau to be able to report all activity from customer accounts. It's the same thing as paying for a gym membership or for streaming services. If you want to play or be part of whatever group, then you need to pay.

I also wanted to add this after reading the inaccurate information on the reviews. It is not a scam and Creditstrong is not here to harm the consumer. Thye have full disclosure on all of their loan & revolving products. The problem that I am seeing, is that there is a lack of patience on the customer side. Whether you are new to credit, having to start over again from having bad credit or a bankruptcy, your situation is not going to change over night or within a month. You need to start all over again. And these interest fees as far as I am concerned, are the same thing as the interest that you are probably paying on high interest credit cards. And when you got into a bad credit situation, it did not happen over night. The same thing with building or rebuilding credit.

I want to thank Danielle for her assistance in answering all questions and concerns. She was awesome.

I so wish I would’ve seen these reviews before. They are all taking money without you being able to get anything from them. I closed my account within an hour as access was totally limited but drafted my account. ROBBERS

If I could give them a zero I would actually make you think you’re getting a loan and they take your money they don’t save it. They don’t give it all back there and no all the stuff that they tell you are lies lies lies lies. About time you try to fight it and get your money back. It’s not worth it and they know it, but please check out these reviews. They are horrible. Would not recommend.

They advertised that you can pay them $15 a month and they would give you long term credit building until you hit $1000 and then would pay you out that amount. After five years of making payments I only have $350 in the account and the rest of the $550 I've paid in has gone to "interest" on money they never lent me. This service is a scam. DO NOT USE THIS!

It keeps reporting late after the account was paid out and closed..I advise anyone not to deal with this company or companies like this

what a joke of a company stay away from them

Hurt more than help in the end... Why do they even report late payments when the program supposed to help you build the score...

very disappointed; instead of helping with my credit score, they harmed it and negatively affected my report. Stay away from this service!

I closed my account and now they keep hitting me with late payments on my credit for a 0 dollar balance! Account is paid off nothing owed but every month they keep reporting me late! For the last 2 years! Beware!

I'm not sure why there are so many negative reviews. I used CreditStrong back in 2020 and signed up for multiple services and tradelines to help rebuild my credit in preparation to buy a home. Alongside CreditStrong, I also used Self and a few prepaid credit cards. Without those tools, I wouldn’t have been able to secure my mortgage.

That said, this isn’t a magic fix. You need to be patient and understand the timeline of the terms they offer. Even if you pay it off early, the funds remain locked in the savings account until the term matures. A lot of people leaving negative reviews likely didn’t fully read or understand the agreement they signed.

I’ve now owned my home for three years and recently logged into CreditStrong as I’m looking to purchase another property and boost my score again. I noticed my savings account had finally matured. I called their support, and they confirmed the funds would be released and sent back within a few days.

Bottom line: anything involving credit takes time. If you’re expecting instant results or trying to shortcut the process, this isn’t for you. But if you’re disciplined, patient, and understand what you’re signing up for, I’d highly recommend this service.

I wish I had read these reviews before being scammed by Credit Strong/Austin capital bank. I am filing an FDIC complaint for just flat out stealing my money for never lending me a dime!!

This is a scam, they keep your money and it does not build credit

Never deal with this company!!! Scammers
after closing my account, it has already been 4 moths they are not returning my money back.
Got email from them- We are reaching out to inform you that your loan account has been flagged for review due to recent account activity. Consequently, the loan has been closed. They are just holding your money and not explaining why it is flagged. I have made all the payments on time. PLEASE NEVER APPLY FOR THIS, IT IS WASTE OF MONEY!!!!!!

If I can give this company a negative 5 stars, I would. At first, I saw all the good things that credit strong seemed to offer and because I was stuck at a 702 credit score and seemed to be going nowhere I figured I would give credit strong a try. Well , because They say they don’t do a hard pull I was really interested, so why then did their (Banking Company) take 26 points off of my credit score immediately when I applied. I thought that by using credit strong, they were suppose to help with your credit not the other way around. Another thing is, you have to pay a big fee along side your monthly loan payments, I didn’t see that written anywhere before signing the contract. And before closing out the loan, you will be charged another big fee along side your loan when closing out. This is my experience, I learned the hard way, so I hope nobody else learns the way that I did. Thank you……

This is a scam! Don’t sign up with them. I signed up to help my credit which was fine the 1st couple of years until my auto payment wasn’t working anymore. Apparently I needed to re input my account info which I did. But after I re input my info, auto payment was no longer an option and I had to manually make payments each month. Which I did. Creditstrong accepted my payment and sent emails saying it was received. But then a few days later they send me a new message saying payment failed and payment was returned. The catch with that is that each time a payment is returned credit strong charges a return fee of $14. Keep in mind that my monthly payment is only $15. That’s literally taking my loan payment away and them pocketing it. My bank account number never changed and I had to authorize it everytime I had to make a payment. Credit strong wasn’t accepting my payment on purpose so they can activate that return fee on me. The company is a scam, and shouldn’t be operating. They prey on ppl trying to improve their credit and their lives. It’s better to start with a secured credit card than to sign up with credit strong.

Applied for $1000 plan. somehow turned into $10,000.00 plan. Second loan for $1000, tried to pay it out early. only for credit strong to increase the limit and continue drafting payments without my consent. Interest and fees absorbs most of the payment. Customer service would not correct the errored loan amount. Overall, hurt my credit. And thecustomer service department Manager, JT, is rude and abrupt. DON'T DO BUSINESS WITH CREFIT STRONG. It hurts more than it helps. In addition to the highly compounded interest and fees. Lori G.

They are extremely misleading. I closed my account today after 7 payments of $180 and got back $411. Don’t say all over your site there is no penalty when clearly there is!! $800 in interests and fees and my credit score went down. Ridiculous. Not clear at all when you sign up!!! For a single mom with no help just trying to get her credit better this was a huge blow!!!