cruises.com Reviews 

Vacationers beware. This is a highly fraudulent company that advertises bonuses that are not honored. They currently show a promo to pay gratuities that is complete rubbish. There are no caveats shown on their web-site promo banner but when I questioned their sales team, they stated that the promo wasn’t applicable to the cruise I selected. Would it be so difficult to tell the truth and note that the promo only applies to specific sailings, staterooms, etc???

I recently had the experience of planning a cruise through Cruise.com and feel compelled to share some insights that potential customers might find important. While the site initially appeared to offer competitive pricing and a wide array of options, I encountered issues with the actual costs versus what was advertised.

As I progressed through the booking process, it became clear that the listed prices were not all-inclusive of the real costs associated with the trip. Additional fees, taxes, and service charges, which were not clearly disclosed upfront, significantly increased the total cost. This practice gave me a strong impression of a bait-and-switch tactic, where the attractive prices drew me in, only for the actual expenses to be revealed later in the process.

This lack of transparency in pricing is disappointing and diminishes the otherwise user-friendly experience of the website. Customers should be able to trust that the prices they see are accurate and comprehensive. I hope Cruise.com addresses these concerns to provide a more honest and straightforward service. Until then, I advise potential customers to be wary and to thoroughly check all potential additional costs before booking.

Mellissa Lemke is such an awesome travel agent. She is why I love using Cruises . Com.

Alissa was very helpful setting up our latest cruise to Alaska. She was very patient and answered all of my questions. She is a very professional agent and knows her business.

Great first experience with cruises.com. Christina was outstanding in helping me book our next cruise. Very professional, pleasant, and knowledgeable with all the ins and outs. Thank you !

Just booked my first cruise with Cruise.com

Excellent listening skills and follow through from the agents. I was able to check all cruise lines for value and merits- and book a cruise all in one phone call. Agent helped me see deck plans and detail information on how to pick my room and cruise.

Great customer service . The trip advisor was able to accommodate my time constraints for the cruise.

Courtney Donovan was a pleasure to work with. She was very helpful and knowledgeable.
She went above and beyond to answer all of my questions.

First cruise and it was fantastic already booked another trip. 🙌

Really easy to understand the booking process online.

My representative Susan helped me with the entire process. Any questions I had she immediately answered.

Had no problem finding a great deal. The agent Diane was excellent. Wasn’t planning on booking anything, since I was just looking. Ended up getting a vacation package in the time frame I wanted with one call.

The lady that helped us was very helpful and kind

Fast knowledge friendly people

The young woman who helped me change my cruise was kind and very helpful. I’m sure others have told you, she is an expert at what she does. She deserves special recognition and a probably a raise and a promotion. Her name is Denni , make sure you don’t lose her.

Gerald Wallace
Satisfied Customer

Was very easy to sign up

Sean was awesome with Cruises.com. Very informative about the cruises and answered all our questions. I will definitely use them again

Good website for booking cruises. Simple and easy to navigate.

Had the BEST cruise assistant!! Ali was so patient & worked to find the best deals for us!!!