Lauren was very polite, helpful & efficient and gave clear instructions as to the next step in the account process. It makes such a difference being able to speak to a person than an automated message... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Didn’t get the lady’s name but she was welcoming, professional and easy to converse with. She was bubbly and put me at ease as we were navigating my situation. I am very grateful for Switch2s customer... Toon meer
Bedrijf heeft geantwoord
My area is biofuel for hot water and heating. Since we were switched over to billing from Switch2 bills have skyrocketed leaving the poorest residents obliged to turn off their heating throughout the... Toon meer
Bedrijf heeft geantwoord
I received a callback by becky at swith 2 today She is the most helpful person I have dealt with at this company over the many years I told her what date and time iam available for the technicia... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Contactgegevens
The Waterfront, BD17 7EZ, Shipley, Verenigd Koninkrijk
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Goed
3K reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The lady I spoke to (Lillyia) was…
The lady I spoke to (Lillyia) was absolutely amazing. She was focused on helping me with my issue and I really appreciate it.
21 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you so much for your lovely feedback. We’re really pleased to hear that our team member was able to support you so effectively and take the time to focus on resolving your issue. We truly appreciate you sharing your experience, and your kind words will be passed on to the team.
Terrible communication or lack of
21 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
We’re sorry to hear about your experience. We understand how frustrating poor communication can be, and this is not the level of service we aim to provide. Your feedback has been noted and will be used to help us improve how we communicate with our customers. Thank you for bringing this to our attention.
I was able to speak to someone very…
I was able to speak to someone very quickly who was able to help. Very friendly manner and able to handle my query efficiently and professionally.
21 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your kind feedback. We’re delighted to hear that you were able to speak to someone quickly and that your query was handled in a friendly, efficient, and professional manner. We really appreciate you taking the time to share your experience.
Lauren was very polite
Lauren was very polite, helpful & efficient and gave clear instructions as to the next step in the account process. It makes such a difference being able to speak to a person than an automated message
21 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for taking the time to leave such positive feedback. We’re really pleased to hear that you found our colleague polite, helpful, and efficient, and that the next steps were explained clearly. We agree that being able to speak to a real person can make a big difference, and we’re glad this helped make your experience a positive one.
The lady i spoke to was lovely and very…
The lady i spoke to was lovely and very helpfull
21 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
hank you for your feedback. We’re really pleased to hear that you found our team member lovely and helpful. Providing friendly and supportive service is important to us, and we appreciate you taking the time to share your experience.
Of course 5 ⭐ ⭐️⭐️⭐️⭐️
Of course 5 ⭐ ⭐️⭐️⭐️⭐️
Great customer service
Thank you
20 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you so much for the 5‑star review. We’re delighted to hear you received great customer service. Your support and kind words are truly appreciated.
Warren was great at fixing my heating…
Warren was great at fixing my heating issue! Very professional and got the job done and explained everything very nicely. Great great engineer from switch2!
20 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your fantastic feedback. We’re delighted to hear that Warren was able to resolve your heating issue efficiently and professionally, and that everything was explained clearly along the way. We’ll be sure to pass on your kind words, and we’re really pleased you had such a positive experience with Switch2.
Great service from Jack
Great service from Jack! Thorough and explained things well
20 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your positive feedback. We’re really pleased to hear that Jack provided great service, was thorough, and took the time to explain everything clearly. We’ll be sure to pass on your kind words to him.
Antwoord van Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you found our team kind and accommodating. Your comments are appreciated and will be shared with the team.
Professional and helpful
The lady I spoke to was professional and helpful. She resolved my complex query swiftly. My mind is now at ease, thank you!
20 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you very much for your kind feedback. We’re pleased to hear that you found our team member professional and helpful, and that your complex query was resolved swiftly. Knowing we were able to put your mind at ease really means a lot to us. Thank you for taking the time to share your experience.
Staff member very helpful checked all…
Staff member very helpful checked all details and answered my questions.
20 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re glad to hear that our team member was very helpful, took the time to check all the details, and answered your questions. We appreciate you sharing your experience with us.
Antwoord van Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you received very good customer service. Your comments are much appreciated and will be shared with the team.
Very helpful to talk to just brilliant
Very helpful to talk to just brilliant
20 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your lovely feedback. We’re delighted to hear that you found our team so helpful—comments like this really mean a lot to us. We appreciate you taking the time to share your experience.
Antwoord van Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you found our team very helpful. Thank you for taking the time to let us know — it’s greatly appreciated.
Great experience
Great experience with the consultant-friendly, professional and very clear in explaining everything. Made the whole process quick.
17 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for sharing your positive experience. We’re delighted to hear that our consultant was friendly, professional, and clear in explaining everything, and that this helped make the process quick and straightforward. We really appreciate you taking the time to leave your feedback.
Only a 2 minute wait!
Only a 2 minute wait to be dealt with by customer services - very polite staff member (Ben). He assisted me in getting the best time (for me) for the engineer to do a regular maintenance visit.
17 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you were connected with customer services so quickly and that Ben was polite and helpful in arranging a convenient time for your engineer’s maintenance visit. We really appreciate you taking the time to share your experience.
Excellent customer service with Laura
Excellent customer service with Laura . She was able to explore other different options when asked. Very helpful
17 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your excellent feedback. We’re delighted to hear that Laura provided such helpful and attentive service, and that she was able to explore different options for you. We’ll be sure to pass on your kind comments, and we really appreciate you taking the time to share your experience.
a very friendly and helpful manner
a very friendly and helpful manner
17 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you experienced a friendly and helpful manner from our team. Your comments are much appreciated.
Antwoord van Switch2 Energy
Thank you for your feedback. We’re delighted to hear that you received helpful, friendly, and professional customer service. Your comments are greatly appreciated and will be shared with the team.
Good customer service and clear…
Good customer service and clear responses.
14 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you received good customer service and clear responses. We appreciate you taking the time to share your experience.
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