A friend told me about NFOP and the insurance managed by CSIS. We were looking for multitrip travel insurance that would extend beyond 80. We rang about the insurance and had a useful, friendly conver... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I got what I wanted. Telephoned to reinstate my previously cancelled travel policy (cancelled six weeks ago), apparently normally not possible. Your staff member Lee called the underwriters who allowe... Toon meer
Bedrijf heeft geantwoord
Very helpful on the telephone. I was able to buy travel insurance after being turned down by countless companies. My husband is 2 years clear of cancer, so scans every 4 months. We also have the usual... Toon meer
Just taken a joint Europe policy for wife and I. Easy online process and decent pricing compared to our previous insurer but somewhat stripped out in terms of cover. £5K cancellation is just about... Toon meer
Bedrijfsgegevens
- Verzekeringsmakelaar
- Autoverzekering
- Caravan- en camperverzekeringsmaatschappij
- Tussenpersoon voor woningverzekering
- Verzekeraar
- Reisverzekeringsmaatschappij
Geschreven door het bedrijf
CSIS is a Not for Profit organisation which was founded in 1890 to provide great value car, home and travel insurance products to all current, former and retired Civil and Public Servants, and their partners. All employees of privatised companies are also welcome to try us, such as BT, Royal Mail, Network Rail, and many more. Being a Not for Profit organisation, all available profits are donated back into Civil and Public Service charitable organisations, helping you and those around you.
Contactgegevens
1st Floor Gail House, ME15 6NB, Maidstone, Verenigd Koninkrijk
- 01622766960
- insurance@csis.co.uk
- csis.co.uk
4,9
Uitstekend
1K reviews
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A happy day. World wide insurance sorted.
It is an easy and relatively quick process. However you do have to pay to join NFOP.
These views are genuine and I receive no remuneration for these comments.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Civil Service Insurance Society
Thank you for taking the time to leave a review.
I'm delighted to hear that you found the process quick and easy, and we hope you have a wonderful time on your upcoming travels.
As a member of the NFOP, don't forget that you're also entitled to discounts on our home and car insurance. When the time comes for renewal, we'd be delighted to provide a quote and hopefully save you money on those too.
Thank you again for choosing CSIS, and we wish you safe and enjoyable travels.
From the beginning it was easy to…
From the beginning it was easy to communicate without fuss. When I called a person quickly answered my question with knowledge. A pleasurable experience
11 augustus 2026
Review zonder uitnodiging
Very helpful
12 augustus 2026
Review zonder uitnodiging
It was refreshing to be able to speak to a real human being
It was refreshing to be able to speak to a real human being in the sign up process. Lee was polite, professional and helpful and so taking out my policy was a pleasure. The premium was also way less than other companies I'd tried.
10 augustus 2026
Review zonder uitnodiging
Really pleasant experience
Mandy was honest, upfront and concise when asking questions - making my experience changing my car insurance for the first time in nine years very pleasant.
Most importantly she saved me money!
Would definitely recommend!
12 augustus 2026
Review zonder uitnodiging
Antwoord van Civil Service Insurance Society
Thank you so much for your lovely review.
We're delighted to hear that Mandy made the process of changing your car insurance so straightforward and enjoyable, especially after being with your previous insurer for nine years. Taking the time to make things clear, honest and hassle-free is exactly the level of service we aim to provide.
It's wonderful to know that Mandy was able to save you money too, which is always a great bonus!
Thank you again for your recommendation and for choosing us. We'll be sure to pass your kind comments on to Mandy.
Very easy to deal with
Very easy to deal with, and no medical questions needed to be answered.
Just need to be fit to travel, with a doctors note if required.
Cover for all holiday spots including cruise holidays and at a very good price.
I’ve not had to make a claim so unable to comment.
17 juli 2026
Review zonder uitnodiging
I got what I needed.
I got what I wanted. Telephoned to reinstate my previously cancelled travel policy (cancelled six weeks ago), apparently normally not possible. Your staff member Lee called the underwriters who allowed it. Slightly more expensive than my original renewal quote but still acceptable.
10 augustus 2026
Review zonder uitnodiging
Antwoord van Civil Service Insurance Society
Thank you for your review. We're delighted that we were able to help reinstate your travel insurance policy and that Lee was able to work with our underwriters to achieve a positive outcome for you.
As annual multi-trip policies are designed to provide cover for a full 12-month period, they are not rated in the same way as single-trip policies. Because of this, they are not generally intended to be cancelled and then re-joined later on a pro-rata basis. In your case, reinstatement was only possible following agreement from the underwriters, which we were pleased to secure for you.
The adviser was very helpful patient…
The adviser was very helpful patient (think his name was Shaun?) didn’t rush me talked me through the policy very good experience
7 augustus 2026
Review zonder uitnodiging
Antwoord van Civil Service Insurance Society
Thank you for taking the time to leave such a lovely review.
I'm delighted to hear that Shaun provided such helpful and patient service, taking the time to talk you through the policy and ensuring you felt comfortable throughout the process. I'll be sure to pass on your kind comments to him.
As a member of the NHSRF, don't forget that you're also entitled to discounts on our home and car insurance. When your renewals are due, we'd be delighted to provide a quote and hopefully save you money on those too.
Thank you again for choosing CSIS, and we look forward to helping you in the future.
Clear
Clear, courteous service
No quibbles and no fuss
AND a most fair and reasonable quotation which I was pleased to accept without "bargaining" and looking any further.
8 augustus 2026
Review zonder uitnodiging
A friendly and stress free customer…
A friendly and stress free customer service with excellent online details of cover and guidelines.
11 augustus 2026
Review zonder uitnodiging
Both people I spoke to were efficient…
Both people I spoke to were efficient knowledgeable and listened carefully so got things right first time.
3 augustus 2026
Review zonder uitnodiging
Very easy and comfortable
Very easy and comfortable. Spoke to someone helpful quickly
3 augustus 2026
Review zonder uitnodiging
Once logged in it was a simple step to…
Once logged in it was a simple step to check all our needs were covered.
It feels really reassuring.
Thanks to NARPO.
8 augustus 2026
Review zonder uitnodiging
All my objectives were achieved in a single straightforward phone call.
My telephone call was answered promptly and I spoke to an adviser who was friendly and efficient. Within a short space of time she had explained carefully and clearly the terms of the product about which I had phoned. All my objectives were achieved in a single straightforward phone call.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Civil Service Insurance Society
Thank you for your wonderful review.
I'm delighted to hear that all of your objectives were achieved in a single, straightforward phone call. We pride ourselves on providing friendly, efficient service, so it's great to know that our adviser was able to answer your call promptly and explain everything clearly and carefully.
Travel insurance
I rang originally to enquire about the travel insurance. I was given a lot of I formation. I rang twice more to clarify a couple of points that I wasn't sure about. All three times the staff were very professional and polite.
20 juli 2026
Review zonder uitnodiging
Antwoord van Civil Service Insurance Society
Thank you for taking the time to leave a review.
I'm delighted to hear that our team was able to provide the information you needed and help clarify any points you were unsure about. It's especially pleasing to know that each member of staff you spoke with was professional, polite and happy to help.
We always strive to provide a five-star experience, so if there's anything we could have done differently to make your experience even better, we'd love to hear your feedback.
Thank you again for choosing CSIS, and we hope to be of assistance in the future.
Excellent Service by Real People
We needed to make a number of changes to our Home and Car insurance policies recently related to our house move. Amy at CSIS took the time to listen and understand our needs and made the necessary changes quickly and efficiently. The service we received was excellent.
4 augustus 2026
Review zonder uitnodiging
The service received was exceptional
The service received was exceptional
The call handler Yvonne was knowledgeable and professional.
The fairest quotation I had found
24 juli 2026
Review zonder uitnodiging
Antwoord van Civil Service Insurance Society
Thank you for taking the time to leave such a wonderful review.
I'm delighted to hear that you received exceptional service and that Yvonne was able to assist you in such a knowledgeable and professional manner. Providing clear advice and excellent customer service is something we pride ourselves on, so it's fantastic to know that this was reflected in your experience.
We're also pleased that we were able to offer you a competitive quotation and provide the fairest price you found during your search.
Thank you again for choosing CSIS. I'll be sure to pass your kind comments on to Yvonne, who will be delighted to hear them.
Very easy to get a quote and then make…
Very easy to get a quote and then make an informed decision. Excellent product at an incredible price.
3 augustus 2026
Review zonder uitnodiging
After trying loads of other and being…
After trying loads of other and being turned down for the most ridicules reasons it was great to deal with sensible people and a product that suited our needs at a great price.
5 augustus 2026
Review zonder uitnodiging
Friendly service, good insurance at a good price.
A friend told me about NFOP and the insurance managed by CSIS. We were looking for multitrip travel insurance that would extend beyond 80. We rang about the insurance and had a useful, friendly conversation. There were none of the usual probing, time consuming health questions, good trip length, and if bought before age 80 can be extended beyond 80. And the price was very competitive. So we went ahead, and have so far been very pleased.
28 juli 2026
Review zonder uitnodiging
Antwoord van Civil Service Insurance Society
Thank you for taking the time to leave such a lovely review.
I'm delighted to hear that you found the process straightforward and that our team was able to help you find the right travel insurance for your needs. It's great to know that the friendly service, competitive price and straightforward application process all contributed to a positive experience.
We're particularly pleased that our annual multi-trip policy was able to provide the cover you were looking for, giving you the reassurance to continue travelling with confidence.
As an NFOP member, don't forget that you're also entitled to discounts on our home and car insurance. When your renewals come around, we'd love the opportunity to provide a quote, so please do give us a try and see if we can help you make a saving there too.
Thank you again for choosing CSIS, and we wish you many happy and enjoyable travels.
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