A friend told me about NFOP and the insurance managed by CSIS. We were looking for multitrip travel insurance that would extend beyond 80. We rang about the insurance and had a useful, friendly conver... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I got what I wanted. Telephoned to reinstate my previously cancelled travel policy (cancelled six weeks ago), apparently normally not possible. Your staff member Lee called the underwriters who allowe... Toon meer
Bedrijf heeft geantwoord
Very helpful on the telephone. I was able to buy travel insurance after being turned down by countless companies. My husband is 2 years clear of cancer, so scans every 4 months. We also have the usual... Toon meer
Just taken a joint Europe policy for wife and I. Easy online process and decent pricing compared to our previous insurer but somewhat stripped out in terms of cover. £5K cancellation is just about... Toon meer
Bedrijfsgegevens
- Verzekeringsmakelaar
- Autoverzekering
- Caravan- en camperverzekeringsmaatschappij
- Tussenpersoon voor woningverzekering
- Verzekeraar
- Reisverzekeringsmaatschappij
Geschreven door het bedrijf
CSIS is a Not for Profit organisation which was founded in 1890 to provide great value car, home and travel insurance products to all current, former and retired Civil and Public Servants, and their partners. All employees of privatised companies are also welcome to try us, such as BT, Royal Mail, Network Rail, and many more. Being a Not for Profit organisation, all available profits are donated back into Civil and Public Service charitable organisations, helping you and those around you.
Contactgegevens
1st Floor Gail House, ME15 6NB, Maidstone, Verenigd Koninkrijk
- 01622766960
- insurance@csis.co.uk
- csis.co.uk
4,9
Uitstekend
1K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Always found them to be polite and…
Always found them to be polite and helpful. Even when not taking one of their policies.
Travel Insurance policy arrangement was top rate.
1 juli 2026
Review zonder uitnodiging
Polite friendly staff-very patient with…
Polite friendly staff-very patient with my many questions.
30 juni 2026
Review zonder uitnodiging
No nonsense approach to travel insurance.
No nonsense approach to travel insurance at a reasonable price. No endless questionnaires asking you to detail every illness that you've had since the day you were born. All you need to do is to certify that you are fit to travel and any medical conditions that you have are under control (with medication if appropriate).
1 juni 2026
Review zonder uitnodiging
This was much easier than I had…
This was much easier than I had expected and my experience had told me to expect.
3 juli 2026
Review zonder uitnodiging
Excellent product for members
Automatically renewed on 1 July, but originally taken out on 21/1/2025.
Responsive and helpful. Pleasant friendly staff.
Very competitive premium for travel insurance.
Wonderful freedom from filling in medical questionnaires.
However, no claims experience and I hope it stays that way!
4 juni 2026
Review zonder uitnodiging
We unfortunately had to make two claims…
We unfortunately had to make two claims this year for the first time after many years of travelling. The process was made easier by the help of the staff on the help line who guided me through any queries. Our circumstances were complicated but nothing was too much trouble and I was given time to present all the information needed to finalise our claim. Well done.
3 maart 2026
Review zonder uitnodiging
Very good staff and service
Very good to deal with as a group of people and their staff are excellent.
However, their rates are not always the best available. I will still contact them every year to be sure whether they have returned to being more competitive, as they certainly used to be.
15 juni 2026
Review zonder uitnodiging
Perfect solution to our needs
20 juni 2026
Review zonder uitnodiging
The pure simplicity of the application
The pure simplicity of the application and the renewal. No messing around digging out historical medical problems and not having to share them. In the event of a claim obviously such records would be provided.
10 juli 2026
Review zonder uitnodiging
Top notch service
Csis provide an excellent personal service and I feel valued as a customer
3 juli 2026
Review zonder uitnodiging
Great travel insurance
As an retired ex civil servant, I very much value the travel insurance provided by CSPA. The cost is very reasonable and includes cover for Cruises and USA. We have been able to travel a lot more to far flung places. I would highly recommend.
10 juli 2026
Review zonder uitnodiging
Excellent customer service
Excellent customer service. Always ready to help and answer any queries
1 juli 2026
Review zonder uitnodiging
Easiest travel insurance to arrange
Easiest travel insurance to arrange, no endless questions and very competitive price. Very easy to contact a person with any queries Staff are very helpful and always pleasant
29 juni 2026
Review zonder uitnodiging
Antwoord van Civil Service Insurance Society
Thank you for your fantastic review.
We're delighted to hear that you found our travel insurance easy to arrange and appreciated the straightforward application process. We know that completing endless forms can be frustrating, so it's wonderful to know that obtaining cover was quick and simple for you.
It's also great to hear that you found our prices competitive and that our team was easy to contact whenever you had a question. Providing friendly, helpful service is something we take great pride in, and your kind comments about our staff will mean a lot to them.
Thank you for choosing CSIS and for taking the time to share your experience. We truly appreciate your recommendation and support.
Excellent Travel Insurance
Seamless renewal of my travel insurance, at a very reasonable price.
10 juli 2026
Review zonder uitnodiging
Antwoord van Civil Service Insurance Society
We're delighted to hear that your travel insurance renewal was seamless and that you found the premium to be very reasonably priced. We work hard to make the renewal process as straightforward and hassle-free as possible, while continuing to provide great value for our customers.
Thank you for choosing CSIS and for taking the time to share your feedback. We truly appreciate your support and look forward to being of service in the future.
Good experience with CSIS
I have travel insurance with CSIS which has provided an excellent service. The test is how they respond to a claim and from my experience it was very professional with a lot of empathy. I would fully recommend this service
7 juli 2026
Review zonder uitnodiging
Antwoord van Civil Service Insurance Society
Thank you for your wonderful review.
We're delighted to hear that you've received excellent service from our travel insurance scheme. As you rightly point out, the true test of any insurance policy comes when you need to make a claim, so it's particularly rewarding to know that your experience was handled professionally and with empathy.
We understand that making a claim can often be a difficult and stressful time, and we're pleased that our team was able to provide the support and reassurance you needed throughout the process.
Thank you for taking the time to share your experience and for recommending our service. Your feedback is greatly appreciated and will be shared with the team.
Phoned 4 or 5 times one afternoon and…
Phoned 4 or 5 times one afternoon and got no response from Home insurance extension. No queue or anything. You lost business.
22 juni 2026
Review zonder uitnodiging
Antwoord van Civil Service Insurance Society
Thank you for bringing this to our attention, and please accept our sincere apologies for your experience.
We recently changed our phone system and, unfortunately, experienced some unexpected technical issues which affected a small number of calls. We fully appreciate how frustrating it must have been to call several times without being able to get through, and we're very sorry that this resulted in us losing the opportunity to help you.
This is certainly not the level of service we aim to provide. If you would still like assistance with your home insurance, please contact me directly with your contact details (spencerbarden@csis.co.uk) and we would be more than happy to arrange for a member of our team to call you back at a convenient time.
We found the website to be easy to use…
We found the website to be easy to use & understand, & arranging to buy the travel insurance was quick & straightforward.
1 juli 2026
Review zonder uitnodiging
Excellent efficient service
Excellent efficient service, quality policy covering all our requirements. Annual policy is great value
8 juli 2026
Review zonder uitnodiging
Simple and straightforward
Simple and straightforward. None of the hassle of listing non-serious illnesses as experienced from other insurers.
10 juli 2026
Review zonder uitnodiging
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