cslplasma.com Reviews 

Pretty quiet, but Emilio is an absolute delight to be around.

Also ich Spende schon wir klich lange .
Und alles ist super. Jetzt habe ich meinen Geldbeutel Zuhause vergessen. Jetzt darf ich nicht Spenden ,weil ich die karte nicht bei habe und Ausweis auf dem Handy gilt nicht . 1.5 stunden Anfahrt um sonst. Schwache Leistung 😁

I wanted to share feedback about my recent visit. I came in to donate plasma — something I do because it helps people — and the experience I had was unacceptable.

After being called up for vitals, the staff member acted as if I was interrupting her conversation with another employee. When I stepped away, she immediately yelled “next” and made a comment to her coworker, and both of them laughed as I walked out. That behavior is unprofessional, disrespectful, and completely inappropriate for a medical setting.

Beyond the interaction, the facility did not appear clean or well-maintained, which only added to the concern.

I’m providing this feedback because donating plasma is an important service, and people should be treated with basic respect when they walk through the door. I hope this is addressed so future donors don’t experience the same thing.

The Bloomington, MN location. I have gone 13 times. Made 10 donations. 8 of the ten times I was left a bruise. 3 of the times with a bruise I was denied 3 times to donate (exceeds some 2-inch bruise limit). I am bruised from their people. The two times I did not receive a bruise, I never saw the same person again. They told me I can refuse a phlebotomist, but if the same ones bruising me are always working, there is no one to do it and the two I had that did well, have not been there a second time. At this rate, it just is not worth doing it.

They good people especially Yolanda and Dre,Veronica I feel that they need a raise in pay they provide excellent service matter of fact everyone at csl plasma on hallsferry #107 deserves a pay increase I hope management and the owner understands there value,but I have one complaint when beds are available we just have stand in line until we are called when they are ready to stick,why not called back to the beds before this I hope management consider what I'm saying and not over look one of your longest donor

I am still extremely angry about what happened with CSL Plasma, Orange City, FL (a real dump)

On September 27, about 10AM, I was sitting quietly in my car in the CVS parking lot, drinking a coffee I had just picked up from McDonald’s. I sometimes sit there because it is only a few yards away. I simply want to sit in my car, drink my coffee, and have a few minutes of peace and quiet. I even choose a spot out of the way so I am not inconveniencing CVS customers.

Apparently, that was enough for someone at CSL Plasma to call the police on me.

Here is what is absolutely unbelievable: I WAS NOT EVEN ON CSL PLASMA’S PROPERTY. I was on CVS property. I was not trespassing. I was not breaking any laws. I was not disturbing anyone. I was not interacting with CSL Plasma or interfering with their business in any way.

I was sitting in my car. Drinking coffee. That was it.

The police officer who responded actually laughed when I explained the situation because it was so absurd. A second female officer came over, and it was very clear that she also considered the situation frivolous. She even pointed out that CVS did not have a problem with me being there.

So why exactly was the police called?

Why does someone at CSL Plasma think it is appropriate to involve law enforcement simply because an ordinary person is sitting quietly in a neighboring business's parking lot?

This was completely unnecessary. It was intrusive, upsetting, and incredibly disrespectful. I went out for a few quiet minutes and instead had my entire morning disrupted because someone decided my simply sitting in my car warranted police intervention.

This is not how you treat people.

I have already filed a formal complaint with CSL Plasma, and I expect an explanation for why this happened and why anyone at that location thought this was an appropriate way to treat someone who was not even on CSL Plasma property.

I was doing absolutely nothing wrong. I was sitting in my car drinking coffee and minding my own business.

There was no reason for this. None.

I arrived at 7am on Saturday, 9/19/26 and my visit was going well until I was called to the back to start the donation process. Shortly after situating myself on the donor chair, Christopher (S. Phlebotomist) threw a used gauze (with his gloved hand) that wedged between my bare donation arm & the armrest, totally missing the trash bin nearby. He picked it up the gauze, placed it in the bin, and walked away without saying a word. About 3 minutes later, Christopher was setting up the donor next to me and to avoid coughing in the donor's face, he turned his head and coughed in my direction without covering his mouth. I literally felt the air from his mouth brush against my face. Again, no apology or an "excuse me" was uttered out of his mouth.

I have been donating plasma with CSL for 5 years and in 2 states. I've been donating at this particular facility for a little over a month. Never have I experienced such rude and ill-mannered behavior from any CSL staff until this visit. This is absolutely unacceptable, and I will definitely be reporting this incident with the corporate office.

SPREAD THE WORD! This place is ripoff, they make $3000-$5000 each canister you fill for them & have the nerves to pay you less overtime, we don't even get 5% of that profit, shouldn't be a problem for anyone to get $100 ALWAYS! Don't let them take advantage of you!

This review is in reference to the Joliet 219 clinic.

(8/5/26) Edited to add:

Today, I was informed via phone by Alyssa at the clinic that I have been deferred until I speak with the center manager, who is only in one day a week - tomorrow, from 12n until 830p. This is not convenient for my schedule, and this means that I cannot donate for at least another week. I noticed this because the portal says I can donate today, but it would not allow me to access the pre-donation questionnaire as I normally can on an eligible donation day.

Later this evening, my eligibility status in the app turned to "unavailable".

(8/4/26) Edited to add:

During my donation visit, I was advised by management that my previous comments made here on Google were the cause of the visit to the Medical team today. They advised me that "if this clinic is too problematic for me", that I should "visit another clinic".

From the horse's mouth.

During my visit today, I was not able to answer my pre-donation questions due to the deferral flag in their system, and the staff frequently lost me in their system.

I was delayed heavily before donating, up to 45 minutes in total due to their problems and issues with my system profile. During my wait in line to speak with a pre-donation employee, the male medical "nurse" looked up from his station, saw that I was standing in line, stated to his co-workers that he needed to take his 10 minute break before seeing another donor....and then walked away from the pre-donation desk he was working at. At the end of the delays, I was advised that my iron levels were 1% off, and I was not able to donate today.

After ~3 weeks of not being able to donate, my iron levels should be through the roof. I should probably heed their advice.

(8/3/26) Edited to add:

I reached out to CSL, and they will only speak to me by live chat. The live chat rep states that the amount of time listed as my deferral is not one week. However, the chat rep cannot provide additional information on the deferral, and have flagged my request for a callback from an employee at this location. I have received no callback from this location.

In turn, no one from this location will contact me about this discrepancy, nor discuss their reasoning to defer me for longer than one week.

--

Consistently inconsistent with their deferral methods. You'd think that the staff gets kickbacks for limiting the amount of donations per week.

I have been deferred three times in four weeks, recently after my 24th consecutive donation. Last week, it was a blemish in my inner arm region. I was told to come back when it was no longer visible. This week, the medical staff took quite a long time to read some notes on my electronic file, and I was deferred for having a suspected bug bite. I was told my deferral period this week was one week.

I haven't stepped outside all week. "Maybe its a sweat pimple", the medical "nurse" added. Who seemed to be in a bad mood, and wasn't overly warm when making her assumptions, which she implemented as facts. This is the norm at this specific clinic - staff members project their bad attitudes and personal issues upon donors like myself. If they're in a bad mood, you might get deferred.

They will make up any excuse and not care either way. They will concoct notes and post them against your file to conspire against your donation schedule.

Donate elsewhere.

The pay ends up being somewhere around $1 an hour. They really take advantage of people that don't have any money. They force you to sit for five or six hours for a physical, then if they finally let you in, the money they give you is peanuts. They laugh at how little people are being paid and how much they'll put up with to get those tidbits of money. They're really, really destructive.

Von (black young man with dreads) did a good job! Also Hispanic next to him with wavy hair that held my hand.

The people that worked there are very nice, but the people in charge are ruthless take our advice don’t go there. They don’t pay enough and they have too many strict and variables on whether or not you can give blood at all. They don’t look as used as an individual even though you’re a faithful client. They just throw out any time they can and they threw me out the last time today so go somewhere besides CSL and Mustang. There’s many places that’ll fit you better and pay you more. also, I forgot to mention that when they sent me back to have my arm, checked the lady sitting at the desk, took a napkin, pushed it down on my scrape, and of course nothing came up of it. There was it was completely dry because it wasn’t dried blood it was a stab completely scabbed over but she had to call for back up so this younger girl came in and said oh no that just won’t do that’s liable to break up there and and I said and watch I’m gonna bleed the death because of this half of a dime size scratch on my arm or the bruise for my arm where you gave me from me or plasma? Also, when I was doing triage, one of the other nurses said, I was fine to go. They didn’t just said to have me go back and let the other nurses look at it because he was doing triage. The wound looks identical to every wound I’ve ever had but the new girl didn’t realize it and sent me home after I had gone through everything I’ve gone through and I’ve already donated once this week so this would’ve been my bigger payout, which is five dollars extra truly they don’t pay enough. Listen to me when I say they don’t pay enough to do your homework. Good luck.

Always polite and positive staff that make sure you make your donation as quick and safe as possible

This place is absolutely bad. Wait times are long ,I went on Friday and they always manage to find something wrong with you. Their were eight of us at medical with 1 nurse. If your going to find something wrong with everyone, at least put more nurses duty. Im going back to Biolife. Great service there but the payout is always changing.

I got as far as the vital station & was never greeted by a very rude nurse- just acting like she hates her job- as a nurse I am sure she was mad she had to work the vitals counter at all & that was the whole problem. She told me I had a bruise on the arm I normally donate from that was BARELY visible but csl’s fault from a previous donation- (anyone I asked afterwards could not even see the bruise!) But the enjoyment she got telling me I couldn’t donate was obvious.

The funny thing after being humiliated I realized it was the same exact lady who was nasty to my son a day or so before- we had never been in there together so now knowing why he was so upset after he came home after being denied to donate, I now understand.
That day, he had donated like an entire week somewhere else thinking he was in clear to donate at csl just basically not understanding the rules- when he tried to explain this to her- she ROLLED her EYES at him - basically saying he was lying.NOT to mention embarrassing him in the line in front of everyone.
SO UNPROFESSIONAL. After his description of her, I knew I unfortunately had the same miserable lady.
Hispanic, short & older with glasses.
I have never had an issue with anyone else at this facility, always have been treated with respect but I will walk out if I am forced to interact with her again as I am sure my son will, as well. She needs to find a job she enjoys not with people…

RUN RUN RUN Go to any other plasma company Especially avoid CSL Plasma on Yarbrough. They popped my first vein because they were cross training reception techs to help out back. Poking fingers as a reception techs it’s not the same as poking your vein. Never gave consent to be practice on while they were doing their cross training. So make sure no reception techs without experience poke you! Then supposably get a more experienced phlebotomist to poke the other arm and guess what happens she also popped my other vein on the other arm. My recommendation is CSL should properly train their phlebotomist to void popping clients veins. Management also need some proper training on customer service, accountability responsibility.

At CSL I had repeatedly shown up to donate stressed and negative feeling like we all do at times, the only person there that was able to make me laugh was TOBIN!!! THANK YOU

I was a new donor and scheduled my donation time on line for 8Am the next morning. When I arrived on time I was advised they didn't have staff and I needed to come back at 9:30Am. I went home and returned and advised they still didn't have staff and I couldn't donate. No apologies or what my next step was, just we can't help you...and the armed guard at the front door was especially encouraging.

From the front to the back I was screened in a timely manner and I was stuck by Tiffany in a timely manner and disconnect in a timely manner. Good service and they thanked me. Eastern Blvd. 125

will never return the way I was treated was sad