cslplasma.com Reviews 

They have taken everything that we used to get including TVs crackers bottled water. The saltine crackers they gave us after they took the packs of peanut butter crackers away are gone now. U have to ask for a cup for water. There used to be cups to grab, but like the water and the crackers they'll claim it was because someone was stealing. There's no charging station in the donor line anymore there's no trash can to throw away trash so it ends up on the floor. They rarely have toilet paper in the women's bathroom. The parking is ridiculous and small for their people coming through the door. They've taken the bonuses for donating so many times a month. They took away the points you earn through the survey, of course u can take the survey for 1 point and you need a 1000 points to get $10. Now they email u wanting u to take a survey for no compensation. They started rescheduling the payment with the weight for a lower pay out. Then they started taking our height just to pay us less and squeeze every drop they could from us. They are always short staffed. The lines get long for vitals and the donor line. I mean like an hour for vitals which of course makes your pulse go up and then u can't pass vitals after standing there for an hour. Talk about mad. And if u make it past vitals you still have to wait in the long donor line. Another hour. So you wait 2hrs to get back to the donor floor and then if u are a successful donor you get your little $45. Hopefully that will cover both trips u spend going up there twice a week at $4 a gallon and then maybe u have that second donation with the $60 for actual food. They want u hydrated and with food on your stomach yet won't give us poor people a little something to ensure a good donation. There was no packs of crackers and no cups for water when i was there last and of course there was only one roll of toilet paper for all 3 stalls. So we get what happened not very long ago when a gentleman threw up on himself while attached to the machine. They ruined him by being cheap. And he was a new donor had been waiting and and they gave him a shirt. Great lucky him. It was preventable. They are nickle and diming everything with their penny pinchers and they are feeling it. People are not going as much. The employees are treated like crap. They want them to cross train in every section but won't compensate them for their hard work and they go above and beyond to make our experience great. So to help save them and bring in new donors witch they don't hardly pay anymore, let alone u wait for hours with nothing for some reason to become a new donor. They've got employees asking for good reviews for them as a employee but yet it's just CSL trying desperately to get good reviews under the guise of the great employees. CSL SUCKS. And for these good reviews the employees are given all they get for this review is a pat on the back. They are always under staffed because they don't want to pay them and over work them that they can hardly keep anyone. They even reduced the employees donation payments. Then we pay that time consuming shortage. Which is always. I've seen management change and it was supposed for the better. Well its been years and things have only gotten worse. I know COVID was bad, but this is systematic problem with CSL. And COVID is over. Been over. So what's CSLs excuse. I left a Google review and they wanted me to call corporate and I did. I got an intern who took my message down politely and asked if I wanted a call back, I said sure. It's been a week nothing. They are making thousands of dollars per donation on our plasma and paying us pennies. And we are just far away enough to NOT be able to go to Mobile and get over $100 there. And we can thank Biloxi for NOT wanting another plasma center because quote" we don't want those kinds of people ". What life saving people. Everyone thinks we are junkies and alcoholics. U can't pass the the tests if u are one. Its a thorough process. You iron and protein must be good. No sudden Weight gain or loss. Marks on the arms and in between your fingers under ur watch. Bruises. Cuts. Rashes. No piercings or tattoos for a year. All kinds of stuff. Have you been to jail? That's in there. Do u have mail to ur home address ? ID ? Social security card? Its not just walk in and they pay u. And there's no cash. They give you a debit card that only works some places and some free ATMs. So I love the employees but CSL can suck it. Yeah I need the money but if this war goes on it's not gonna be worth the gas money to drive over.

Well i give up i have tried and tried and tried again to be ok'ed for giving plasma. But they wont. The looks i get make me think its because i dont look the greatest. I mean I am not so conscious of things like my dirty shirt ,my busted up oil stained work worn hands ,or my zip tied cloud of smoke i call a car.They do because they wont let me give blood. They're either discriminating against me for my looks or they only want clean cut mamas boys and drug attics cause that's all i see in there. I am done wasting my time and gas. I have no idea what there next excuse will be but Im done. Im taking my small paper cut, high blood pressure, spider bitten (months ago before i tried the first time) ass home and not coming back. Its their loss because I have a tremendous immune system ,no blood disorders or diseases, and type o-neg the universal donner blood. But they never even went past my looks to test my blood and find that out. So 2 thumbs down on this place. I've already spent more in gas coming up here than I would have in the money I would get donating. I just needed more than I earn to get by. The drug addict at the community meal that told me about this place said it was simple money, my ass!

After Taking down my personal information and I mean personal.
Coming back 3 times Because they kept messing up my intake. At the very last minute they told me. I couldn't donate because I had used drugs seventeen years Prior to trying to donate. So basically the took down all my personal, very personal information.
After they already knew that I was an ex Drug user Just to deny me after they collect it all my information. I feel like it's a scam. There's no need for that much information to be known about person just to give blood. Something else going on. In after talking to a few Other people Who got very sick after donating, one has Hep B now and another contracted HIV after donating just two times. So I am thankful now that I wasn't able to go through with it. I still don't like the thought of that company having so much personal information about myself or other people, who knows what it's really doing with all that collected information. BEWARE

There are 20 people in line waiting for vitals at the Evansville location. Only two or three of all the workers are efficient. This place has awful customer service. I don't recommend coming here.

They promise a certain amount of $ but it is their discretion on if they allow you to donate day to day so it's not guaranteed.

This place's nurses bruised my arm last draw and then turned me away due to the bruising they caused the next time I came in. They cost me time and money as I left work early and none of the lengthy paperwork warns that they may bruise you and then turn you away. The same amount of bruising happened as the last intervel of donating yet this time the alleged "nurse" who determined it was unsure so he turned me away.

I tried talking to management and they just brushed me off like I was another number. There was no attempt at a resolution. This place is full of drug users and nurses who can't draw blood consistently well. Be warned! (The photo is of the "bruise")

Great work 💯

I like the money I like the people that work there I don't like when they try to defer you for a little tiny bruise other than that the money's good I've made $27,000 I usually don't have to wait long cuz I'm first on Wednesday and Friday I used to be Monday and Friday I'm always first second or third so I'm out of there by 8:00 in the morning

Check in at Dover, DE is very quick, the problem is the wait from check in to getting on a bed! Many empty beds, 4-6 ladies standing around talking or slowly moving about. Take one donor at a time to put on a bed and start them call he next. Why aren’t the beds filled, ladies all prepare pt for donation, the have the one person who sticks walk around and insert needle and tape! It takes about 5 min to check in, approx 40 min to donate, the rest of the 2 + hour time in the center is waiting in line to be put on a bed and hooked up. Rediculous on the wait! Just not organized! Need someone to move the pts alone and keep it moving! I drive 45 min from Milton DE, and only having one person to stick all pts is ludicrous!!!!!open a center near Ellendale / Milford area please!!!!

First time at CSL yesterday for donation. Easy check-in on the kiosk. Line had about 14 people, staff very nice and efficient. Facility very clean. Been to other donation spots but I'll definitely be goin back to CSL.
The Tempe location near McClintock rocks! (both locations do)
JT

Marie in booth #6 is a#1 in courtesy and helpful with any questions I have at any time she's absolutely a key player for the CSL family as are her 2 coworker's jazzy #1 in booth #5 and jazzy #2 in booth #4 these women are key assets for this company thank you ladies.

I’ve been coming to the CSL in Hazel Crest twice a week, and Deidra, the head phlebotomist, is a huge reason why I keep coming back. She is incredibly kind and always welcomes me with a genuine smile, which sets such a positive tone for the visit. Not only is she an expert at her job, but she also takes the time to give great recovery advice after I donate. It’s clear she truly cares about the donors. Highly recommend her!

From beginning to current donation , of which I have donated 143 times, The professionalism and knowledge of the staff at the New Hope Mn site is very impressive. For the amount of donations they process everyday I have witnessed an environment of respect and curtesy for one another between all coworkers. One gentleman, Memphis, exhibits such leadership and respect to his team of phlebotomists that I honestly said “wow, what a great guy.” As far as the donation experience I feel well attended to and the process takes roughly 35 minutes or less virtually pain free- I highly recommend visiting the New Hope CSL donation center.

Completed plasma donation in Clifton, NJ location on 7/2025 and fainted face first in the sidewalk. Was injured and hospitalized for hours, I incurred a a tooth with 2 chips, another tooth scrapped, another tooth partially came out the socket which I snapped back in and $12,000 worth of damage to my face. I provided documentation. I contacted manager Kimberly Perry and she refused to give me insurance info to make a claim and now is ghosting me. Do not go unless you have money for possible consequences! Bad experience! They are not making this right. I will continue to advise people not to go.

The csl vancouver Washington has gone downhilI. I just got back from traveling there is no sense of urgency and most of their machines are broken and they are always understaffed. I went traveling for a couple of months the one in Elyria Ohio is way better seems to have people that work more urgently but still understaffed. Both places always just have maybe 2 people doung vitals and 1 person on main floor sticking. The best one I have been too so far Fort Wayne Indiana they are more efficient have 4 people doing vitals and have three sections on main floor where there are at least 20!machines working and they do not stand around like the people in Vancouver CSL.

Slow staff. Not proper staffing. Not properly trained staff. Huge waiting time with no urgency. Been here over 2 hours with no wait for beds. Now I get to see the doctor for a small bruise they caused. I’ve donated with way worse bruising.

LENA IS A GREAT FRIENDLY PERSON AMD A EVEN BETTER STICKER. I DIDN'T EVEN KNOW I WAS STUCK TILL SHE ASKED ME WAS I WAS GOOD.. 👍🏿

I was deferred from Michigan City Indiana center for making complaints to corporate they told me I could go to another center but when I tried they said no I can't believe it deferred for making a complaint because they weren't doing their job

Another bad day at screening. Came in at 315 ,3 people in line. Now 354, 2 people ahead of me and 8 people behind me. People on break in the middle of the day and everyone in line wondering what the heck is going on.
Typical here at this location.

JAI THE LIAR- I have donated at CSL in 3 States over 7 years over 500 donations. WORST PLACE EVER! I was threatened by a 25 year old young black man because I would not let him cut in line. Then the screener called him by name without looking at the screen and let him go before me she knew him. JAI LIED and said that people said I threatened him yeah a 60 year old is going to threaten a 25 year old right. The place is 90% people of color as far as employees and donors and if you are white they will side with the person of color and kick you out. Jai LIED to my face multiple times. I have not had any race issues here before vut the second someone whispers they are thinner and will finish donating before me and will kick my ass outside I get called the agressor and banned from the facility. The Manager Jai is not even from this center. If you are white you may not have any problems but if you ever do count on the staff and employees to make you look like the bad guy and ban you. I will be complaining to corporate.

Has gone to hell, it's ridiculously getto now, the one in Edison, NJ. Utter disregard for clients' time. Completely unprofessional. I mean the staff in reception. The phlebotomists in the bay are fine. The app is worthless, and they close without warning.