Awsome product sleek hard case and the cue is fab too grain runs perfectly when put together and it feels really smooth delivery was brilliant it came a day earlier WOOP WOOP. Love the sweets too than... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Although my initial order was incorrect, the communication from Cue+Case was exceptional. Every email sent was promptly replied to with useful information on how to correct my order. They provided... Toon meer
Excellent products, fast delivery time. I had an issue that occurred during delivery where a case was slightly damaged. I contacted them via email and their support was fantastic. 100% reccomend.
First impressions are excellent. The cue looks absolutely amazing with a really clean, premium finish. It has a classy, high-quality look and feels great in the hand. The weight is spot on and f... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We’re Cue + Case, a family-run business based in Yorkshire, we’re positively passionate about Everything Snooker and Pool. Our brands include: + Baize Master + Jonny 8 Ball + PRO147 + Kudos
Contactgegevens
Spring Valley Mills, Stanningley, LS28 6DW, Pudsey, Verenigd Koninkrijk
- 0333 444 1478
- info@funkychalk.co.uk
- cueandcase.co.uk
4,9
Uitstekend
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service and very quick.
Great customer service and very quick.
13 januari 2026
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Thanks Ross — appreciate it. Glad it was quick and the support was solid. - Dan
Fast delivery and was very easy to use…
Fast delivery and was very easy to use the quick checkout
7 januari 2026
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Thanks Michael — pleased checkout was easy and delivery was quick. - Dan
Snooker cue late
I recently bought a snooker cue and iys has made my game alot better but when I was trying to get the cue delivered to my house it's was 5 days late to when they said it would be delivered and I got offered a free gift when I bought the cue but I never got anything
12 januari 2026
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Thank you for your review. We’re sorry for the delivery delay you experienced; delivery times are estimates and can occasionally be affected by courier issues outside our control. Regarding the free gift, this does need to be added to the basket at checkout, but we appreciate how this can be overlooked. We’ll arrange for the free gift to be sent out to you. We’re glad to hear the cue has helped your game. - Dan
Great Customer Service and Prompt Delivery
The Aramith Snooker Balls and Case that I bought arrived promptly and with no fuss - They were well boxed and arrived in perfect condition. I had had an issue adding the free cue towel to the order, but this was handled superbly by Amir and duly arrived with the balls as agreed. I cannot praise Cue & Case highly enough - very professional and great customer service. Thank you.
6 januari 2026
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Thanks Richard — delighted everything arrived in perfect condition, and glad Amir could get the free towel added as promised. - Dan
Delivered earlier than expected
Delivered earlier than expected, well wrapped , undamaged, good quality case . Very happy 😊
13 januari 2026
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Thanks Carl — great to hear it arrived early, well wrapped, and you’re happy with the case. - Dan
Lovely product
Haven’t changed my cue in nearly twenty years, but what a lovely replacement this is. Quality product, second purchase from these guys after getting my son his first cue early last year. Don’t hesitate to grab one of their cues, I’ll be using these guys for all my accessories too. Thank you 👍
9 januari 2026
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Thanks Adam — really appreciate the repeat custom. Glad the new cue feels like a quality upgrade. - Dan
Great packaging & items
The parcel was packed in order to preserve the items during shipment. Everything was perfect ! And I received some candies & coupons, lovely. The items are great. I recommend even If I could not get it delivered to France.
12 januari 2026
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Thanks T GV — pleased everything arrived safely and you’re happy with the items and packaging. Thanks for the recommendation. - Dan
The process from Buying and experience…
The process from Buying and experience was outstanding. Smooth purchase and an even smoother cue, With a lovely little treat in the packaging.
Many thanks guys,
Luke
5 januari 2026
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Thanks Luke — glad it was smooth from order to delivery, and that you enjoyed the little extra in the parcel. - Dan
Was easy to find a good weighted cue at reasonable price
Was easy to find a good weighted cue for my daughter in law with a 9mm tip at a very reasonable price but could do with better tip so soon as it was delivered I changed it
5 januari 2026
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Thanks Adam — pleased you found the right spec at a good price. Appreciate the feedback. - Dan
The cues were good quality and feel…
The cues were good quality and feel decent to use
10 januari 2026
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Thanks Guy — glad you’re happy with the quality and feel of the cues. - Dan
Never received the order
Never received the order. Replied to the email saying it had been dispatched. No response. Replied to the email prompting me to leave a review. No response. Won't be using again.
9 januari 2026
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Hi there, we replied to you on both occasions so please check your spam. If you can give us a call tomorrow, we'll get this sorted for you. Dan
Professional
Plenty of options and not too complicated to navigate. Very happy with cue, case and the extras I got.
I made an error in purchasing 2 cases when getting my cue, didn't realise until after I had paid. Sent an email straight away.
2 days later the correct order arrived (1 case and everything else with it) and refund sorted.
Professional 👍
29 december 2025
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Thanks Alex — glad we could correct the order quickly and get the refund sorted. Appreciate the feedback. - Dan
Great selection of cues with…
Great selection of cues with competitive prices
7 januari 2026
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Thanks Navaid — appreciate it. Glad you found a good range at competitive prices. - Dan
Great product
Great product, sturdy and durable , arrived before the date said.
3 januari 2026
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Thanks Chris — pleased it arrived ahead of schedule and you’re happy with the build quality. - Dan
Excellent customer service
Excellent customer service, sent photo's of the actual cue before buying and Amir was very helpful.
1 januari 2026
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Thanks Helal — glad Amir could help and that the photos made buying easier. Appreciate the feedback. - Dan
Good quick service
Good quick service, lots of choice available for cues, good quality and good prices!
28 december 2025
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Thanks David — pleased it was quick and you found plenty of choice at good prices. - Dan
As always a fantastic experience
As always a fantastic experience - slick website, great choice for all budgets and rapid delivery - never any issues
1 januari 2026
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Thanks Liam — really appreciate it. Glad everything was smooth again with fast delivery. - Dan
Great products & service
Great products, very easy to order and quick delivery. 100% use again
5 januari 2026
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Thanks Nicola — great to hear ordering was easy and delivery was quick. Thanks for choosing us. - Dan
Great cue at a great price
Great cue at a great price, delivered quickly and with good service
20 december 2025
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Thanks Cass — pleased you’re happy with the cue and the service, and that it arrived quickly. - Dan
Friendly helpful staff
Friendly helpful staff
Quick delivery
23 december 2025
Review zonder uitnodiging
Antwoord van Cue & Case Online UK Store
Thanks Clive — appreciate it. Glad the team could help and delivery was quick. - Dan
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.