Robert and Ava did an awesome job with explaining everything going over step by step the process. The only thing i could recommend maybe a little faster and it seemed to repeat things. I know it is fo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The staff were positive and friendly. I did not expect the process to begin with an aim to be as quick as it could be. I never felt like these gentlemen were trying to slow the process or place addit... Toon meer
Zoey worked very hard to assure my understanding of the process, as well as the details needed to do this application correctly. She took the time and explained everything asking for a receipt from... Toon meer
Bedrijf heeft geantwoord
Lucas was very helpful and informative. He explained the process in detail. Answered all my questions. Robert was also friendly , helpful and informative. Cuin is making the process of visa applicati... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CUIN.ca, led by CEO Nitzan Kapuya, operates globally with entities in Canada, Spain, and Israel, providing comprehensive immigration services at affordable prices. In addition to assessments, CUIN.ca handles immigration cases with a focus on regulated procedures, supported by its recognition from the CCIC organization for compliance and ethical standards. At the heart of CUIN.ca's success is Mr. Harry Wang, a distinguished Regulated Canadian Immigration Consultant (RCIC) with over a decade of professional experience. With a Master's degree from a prestigious institution in the UK, Mr. Wang combines academic expertise with practical knowledge to navigate the intricate landscape of Canadian immigration laws. As the head of the immigration consulting team, Mr. Wang is dedicated to offering personalized and comprehensive immigration services tailored to each client's unique needs. His commitment to client satisfaction is unwavering, ensuring that every individual receives the support and guidance they need to achieve their immigration objectives. Addressing affordability concerns, CUIN.ca offers competitive pricing for both assessments and immigration case handling. Clients can access these services with confidence, knowing they receive quality assistance at accessible rates. Open communication channels ensure clients can reach out directly to Mr. Kapuya or the support team for prompt and transparent assistance, reflecting CUIN.ca's commitment to excellence in immigration services.
Contactgegevens
Calle Balmes 173, 080090, Barcelona, Spanje
- 17788194344
- suppor@cuin.ca
- cuin.ca
4,6
Uitstekend
539 reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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It’s been a great experience
The process has been completely explained to me. The individuals I’ve spoken with are friendly and quite professional. Overall the process has been almost enjoyable.
18 maart 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you for your feedback.
We are pleased to hear that the process has been clearly explained and that our team has provided a professional and friendly experience. It is encouraging to know that your overall experience has been positive.
We appreciate your trust in our services and remain committed to supporting you throughout the entire process.
The people
The people, with whom I spoke, were friendly, knowledgeable, and respectful. Thus far, the process seems reasonable and with your/their valuable assistance and guidance, my process will be successful.
16 maart 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you for your kind words.
We’re very pleased to hear that your experience with our team has been positive and that you found them friendly, knowledgeable, and respectful. Your confidence in the process means a great deal to us.
We remain committed to supporting you every step of the way and will continue to provide the guidance and assistance needed to help you move forward successfully.
Badly understaffed and poor communication
We paid $4200.00 for help with our visa application to Canada. We started going through the process as instructed, collecting our documentation and taking the IELTS. However the man we were assigned to work with was out of the office for a couple of months and no one returned my emails or calls. That's totally understandable as things come up, however no one was assigned to us in his absence. We needed to get some information specific to our case to determine if we should continue with our application, but calls and emails continue to go unanswered to this day. I am really glad to see that others have had a good experience, but as for us, we feel that not only did we not receive the service that we paid for, but it feels very much like a scam. I notified the organization via email that we would be pursuing a visa for another country and as I understood we would therefore be able to get some of our money back. See above note about a lack of communication. Crickets...
6 juli 2025
Review zonder uitnodiging
Antwoord van Cuin
Thank you for taking the time to share your experience. We are sorry to hear that your interaction with our team did not meet your expectations, and we sincerely apologize for the frustration caused by the lack of communication.
At CUIN Immigration, we strive to provide timely support and clear guidance to all of our clients. We understand how important responsiveness is during the immigration process, and we regret that your inquiries were not addressed as promptly as they should have been, particularly during the period when the representative assigned to your file was unavailable.
Please note that your feedback is important to us, and we take concerns such as this very seriously. We would appreciate the opportunity to review your case and clarify the situation, including your request regarding the refund.
Kindly contact us directly at support@cuin.ca with your full name and application details so we can locate your file and assist you accordingly. Our team will prioritize reviewing the matter and provide you with a proper update.
We value every client’s experience and remain committed to resolving concerns in a fair and professional manner.
Sincerely,
CUIN Immigration Support Team
Some Issues
Ran into some issues as to not receiving a call within the 10 day promised time. I asked for a full refund and received it about a month later. Communication was not great in the beginning after the initial assessment but I am happy that they kept with the promise of a refund.
I retracted my previous negative review to better reflect the outcome of the experience.
7 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you for updating your review and for sharing your experience.
We sincerely apologize for the delay in communication and for not meeting the originally expected call timeline. Your feedback is important to us, and we appreciate your patience while we worked to resolve the matter.
We are glad that the refund was successfully processed and that the situation was ultimately resolved. Thank you again for revising your review to reflect the outcome.
If you ever require assistance in the future, please do not hesitate to reach out.
Kind regards,
CUIN Immigration Support Team
Eve was absolutely amazing
Eve was absolutely amazing! She made the process fun and enlightening as well as easy to understand.
2 maart 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you for your wonderful review! We’re so glad to hear that Eve made your experience enjoyable, informative, and easy to understand.
At CUIN Immigration, we strive to make the process as clear and comfortable as possible for our clients, and it’s great to know Eve helped make it both fun and enlightening. We truly appreciate you sharing your experience and look forward to supporting you on your immigration journey. 😊
Great Interaction
All team members were polite, courteous and professional.
Very clearly explained the steps of the process.
6 maart 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you for your kind review! We’re delighted to hear that your interaction with our team was positive and that you found everyone polite, courteous, and professional.
Providing clear guidance and making sure our clients understand each step of the process is very important to us at CUIN Immigration. We appreciate you taking the time to share your experience and look forward to supporting you moving forward. 😊
Excellent Guidance Through the Canadian Immigration Process
Chris Garcia and Tiffany Jenkins were extremely helpful and clearly explained every aspect of the Canadian immigration process. They made sure that whenever we had questions, we received detailed and thoughtful answers. Throughout the process they were both friendly and very professional, which made everything much easier and more reassuring.
6 maart 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you for your wonderful review! We’re so pleased to hear that Chris Garcia and Tiffany Jenkins provided clear guidance and support throughout your experience with the Canadian immigration process.
Ensuring our clients feel informed, confident, and supported every step of the way is very important to us at CUIN Immigration. We’re glad Chris and Tiffany were able to answer your questions and make the process easier and more reassuring.
We truly appreciate you taking the time to share your experience and look forward to supporting you as you continue your immigration journey. 😊
USD $3,059 paid — no services delivered, refund denied
I paid USD $3,059 to CUIN.CA Immigration between October and December 2024 for Express Entry immigration consulting services that were never delivered. After payment, my assigned advisor became unreachable. On March 18, 2025, he verbally agreed to review my WES account, responded with a thumbs-up emoji, and never followed through. On March 9, 2025, he offered a new paid service while my original case remained unresolved. After I declined, all contact ceased. The CEO of CUIN.CA never responded to my escalation. In October 2025, CUIN.CA refused a refund in writing. I independently completed my WES evaluation without any assistance from them. A formal CRT claim and a CICC complaint (UAP.2025.1123170) are currently active.
The formal processes referenced are CRT claim SC-2026-002720 and CICC complaint UAP.2025.1123170, both currently active. All facts stated in this review are fully documented with bank statements, emails, call records, and written communications from CUIN.CA.
11 maart 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you for sharing your feedback. We take concerns like this very seriously and are sorry to hear about your frustration.
Due to privacy and confidentiality obligations, we’re unable to discuss the details of individual client files in a public forum. However, we can confirm that our team has responded to this matter directly and in writing. As this situation is currently part of a formal review process, we will continue to address it through the appropriate channels.
CUIN Immigration is committed to maintaining professional standards and providing clear communication and support to our clients throughout their immigration journey. We remain available to cooperate fully with the relevant authorities and processes currently underway.
Both people (Van and Tiffany) were…
Both people (Van and Tiffany) were friendly and explained everything on the process
6 maart 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you for your kind feedback! We’re glad to hear that Van and Tiffany were friendly and took the time to clearly explain the process to you.
At CUIN Immigration, we strive to make every step of the journey easy to understand and comfortable for our clients. We appreciate you sharing your experience and look forward to supporting you as you move forward. 😊
Jade Smith and Tiffany Jenkins are…
Jade Smith and Tiffany Jenkins are sensational. Their customer/client service is exceptional. Jade was very patient as I struggled to submit the assessment payment. I was eventually successful. Jade called me back within minutes once it was done. Both Jade and Tiffany clearly described the process and were so very kind to assure that I understood the wealth of information they shared about the immigration process. Jade clearly asked each assessment question and kindly allowed me to elaborate on some answers, for clarity.
As a result, my experience with CUIN.CA was fabulous and I regret that you only offer 5 stars for this review. I would double it to 10 stars in a minute. Thank you so much......Holly Fortin
5 maart 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you so much, Holly, for your incredible review! We’re thrilled to hear that Jade Smith and Tiffany Jenkins provided you with such exceptional support throughout your experience.
Jade’s patience and attentiveness, and Tiffany’s clear guidance, are exactly the kind of care we strive to offer every client at CUIN Immigration. We’re delighted that the process felt clear and manageable, and that you felt supported every step of the way.
Your kind words mean a lot to our team, and we’re here for you as you continue your immigration journey. 🌟
Cuin is professional and friendly
Tiffany was professional and friendly during this experience. Her explanation of next steps was clear and concise. As an American, grace and dignity is in short supply in our country. The process with Cuin has been full of dignity and grace
5 maart 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you for your kind words! We’re thrilled to hear that Tiffany provided a professional and friendly experience, and that our team at CUIN Immigration made the process clear and approachable.
We take pride in guiding our clients with dignity and care, and it’s wonderful to know that this made a positive impact on your experience. Your feedback means a lot to us, and we’re here to support you every step of the way. 🌟
The process was clearly explained
The process was clearly explained, and all my questions were clearly answered. Lucas did a great job in talking me through all the details.
5 maart 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you for your kind review! We’re glad to hear that the process was clearly explained and that all your questions were answered. Lucas will be especially happy to know his guidance made a positive difference in your experience.
At CUIN Immigration, we aim to make the immigration journey as clear and stress-free as possible, so it’s great to know we delivered on that for you. If you ever have more questions or need further assistance, we’re always here to help. 😊
Excellent Customer Service
The customer rep that assisted us, Taylor Collins, did an excellent job explaining the immigration process to Canada and answered all of our questions in a professional manner.
We ended up comfortable going forward with the process.
4 maart 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you for your kind feedback!
We’re very pleased to hear that Taylor Collins provided excellent service and was able to clearly explain the Canadian immigration process while addressing all of your questions professionally. It’s great to know that the guidance you received helped you feel comfortable moving forward.
We truly appreciate your trust in our team and look forward to supporting you throughout your immigration journey.
Excellent informative interaction with CUIN and all involved
Very friendly, knowledgeable, and informative interaction with everyone I spoke with at CUIN. The interaction made the process simple and easily understandable. Very much appreciate the work they all did.
4 maart 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you for your kind words!
We’re delighted to hear that your interactions with our team were friendly, knowledgeable, and informative. Making the immigration process simple and easy to understand is exactly what we aim for, and we’re thrilled that our efforts made a positive impact on your experience.
We truly appreciate your feedback and are grateful you chose CUIN Immigration!
My experience
Everyone was very nice and understanding. They answered my questions that I had with the utmost respect.
2 maart 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you so much for sharing your experience!
We’re truly pleased to hear that everyone was nice, understanding, and treated your questions with the utmost respect. Providing supportive and respectful guidance is especially important in the immigration process, and we’re glad that was reflected in your interaction with our team.
We sincerely appreciate you taking the time to share your feedback!
The information presented was well…
The information presented was well organized, and clearly stated by both Tiffany and Jessie.
2 maart 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you so much for your kind feedback!
We’re very pleased to hear that the information was well organized and clearly presented by Tiffany and Jessie. Clear communication is especially important when navigating immigration matters, and we’re glad that came through in your experience.
We truly appreciate you taking the time to share your thoughts!
A Pleasant Experience
Everyone I spoke to was very polite, patient and knowledgeable.
27 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you so much for your kind feedback!
We’re delighted to hear that you had a pleasant experience and found everyone you spoke with to be polite, patient, and knowledgeable. Providing clear guidance and respectful support throughout the immigration process is very important to us.
We truly appreciate you taking the time to share your experience!
Courteous and efficient
The personnel were courteous, friendly, and patient. They did a good job of explaining a complicated process, making sure I understood what was needed. They also helped me verify their legitimacy.
27 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you so much for your kind feedback!
We’re very pleased to hear that our team was courteous, friendly, and patient while guiding you through what can often be a complicated process. Making sure you fully understand each step and feel confident along the way is extremely important to us.
We’re also glad we were able to help verify our legitimacy and provide you with reassurance. Transparency and trust are essential in immigration matters, and we truly appreciate you taking the time to share your experience.
Very friendly and knowledgeable
What made it great? The high level of professionalism and detailed explanations of the process.
26 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you so much for your thoughtful feedback!
We’re delighted to hear that you found our team friendly and knowledgeable, and that the professionalism and detailed explanations made your experience a great one. Immigration processes can be complex, so providing clear, thorough guidance is something we truly prioritize.
We sincerely appreciate you taking the time to share your experience!
Very helpful and a wealth of knowledge
Very helpful and a wealth of knowledge. Made the process clear.
24 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you so much for your kind words!
We’re delighted to hear that you found our team very helpful and knowledgeable, and that the process was made clear for you. Providing informed guidance and clarity at every step of the immigration journey is very important to us.
We truly appreciate you taking the time to share your experience!
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