Robert and Ava did an awesome job with explaining everything going over step by step the process. The only thing i could recommend maybe a little faster and it seemed to repeat things. I know it is fo... Toon meer
Bedrijf heeft geantwoord
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The staff were positive and friendly. I did not expect the process to begin with an aim to be as quick as it could be. I never felt like these gentlemen were trying to slow the process or place addit... Toon meer
Zoey worked very hard to assure my understanding of the process, as well as the details needed to do this application correctly. She took the time and explained everything asking for a receipt from... Toon meer
Bedrijf heeft geantwoord
Lucas was very helpful and informative. He explained the process in detail. Answered all my questions. Robert was also friendly , helpful and informative. Cuin is making the process of visa applicati... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
CUIN.ca, led by CEO Nitzan Kapuya, operates globally with entities in Canada, Spain, and Israel, providing comprehensive immigration services at affordable prices. In addition to assessments, CUIN.ca handles immigration cases with a focus on regulated procedures, supported by its recognition from the CCIC organization for compliance and ethical standards. At the heart of CUIN.ca's success is Mr. Harry Wang, a distinguished Regulated Canadian Immigration Consultant (RCIC) with over a decade of professional experience. With a Master's degree from a prestigious institution in the UK, Mr. Wang combines academic expertise with practical knowledge to navigate the intricate landscape of Canadian immigration laws. As the head of the immigration consulting team, Mr. Wang is dedicated to offering personalized and comprehensive immigration services tailored to each client's unique needs. His commitment to client satisfaction is unwavering, ensuring that every individual receives the support and guidance they need to achieve their immigration objectives. Addressing affordability concerns, CUIN.ca offers competitive pricing for both assessments and immigration case handling. Clients can access these services with confidence, knowing they receive quality assistance at accessible rates. Open communication channels ensure clients can reach out directly to Mr. Kapuya or the support team for prompt and transparent assistance, reflecting CUIN.ca's commitment to excellence in immigration services.
Contactgegevens
Calle Balmes 173, 080090, Barcelona, Spanje
- 17788194344
- suppor@cuin.ca
- cuin.ca
4,6
Uitstekend
539 reviews
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Quick to get back with me
Quick to get back with me. Very polite. Very clear.
12 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you so much for your kind feedback! We’re glad to hear that our team was quick to respond and that you found the communication polite and clear.
Providing timely and straightforward guidance is especially important when it comes to immigration matters, and we’re happy that your experience reflected that. We truly appreciate you taking the time to share this!
First impression
I am impressed with the prompt and professional information provided.
11 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you so much for sharing your first impression! We’re delighted to hear that you found the information prompt and professional.
Providing clear and timely guidance from the very beginning is important to us, and we’re glad that came through in your experience. We appreciate you taking the time to share your feedback!
Eve was very helpful and knowledgeable…
Eve was very helpful and knowledgeable about the process. She was very enthusiastic about Canada and process to immigrate there.
11 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you so much for your wonderful feedback! We’re delighted to hear that Eve was helpful, knowledgeable, and enthusiastic while guiding you through the immigration process.
Her passion for helping clients navigate their journey to Canada truly makes a difference, and we’ll be sure to share your kind words with her. We appreciate you taking the time to share your experience — it means a lot to our team!
CUIN staff have been Great!
CUIN staff have been very welcoming and helpful. They have communicated with me promptly and effectively. Thank you!
12 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you so much for your kind words! We’re thrilled to hear that you found the CUIN team welcoming and helpful.
Clear and timely communication is very important to us, especially when it comes to something as important as your immigration journey. We truly appreciate you taking the time to share your experience — thank you for trusting us to assist you!
The two people who worked with me
The two people who worked with me, Dwayne and Tiffany, were very kind and patient while they asked me the questions and listened to my answers. I really appreciated their ability to work with me in a very professional manner.
10 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you so much for your thoughtful feedback! We’re so pleased to hear that Dwayne and Tiffany made you feel supported throughout the process.
Kindness, patience, and professionalism are qualities we truly value, and it’s wonderful to know that you experienced exactly that. We’ll be sure to share your kind words with them. Thank you again for taking the time to share your experience — it means a great deal to our team.
Recommend organization be more clear about exactly who they are, and very obviously state that they are not a government entity
Update 12 Feb 2026: The company has agreed to refund my payment and has been timely in doing so. I have not yet received the refund, but have been confirmation it has been completed and also given a signed agreement. I only have a short period of time to modify this review and am updating accordingly.
The organization is legitimate, but they are a private entity and not government affiliated, but they are certified. I did feel that they spoke on the phone in a manner designed to give the impression that they are official. The individual they work with is certified by Canadian regulators, but the individuals on the phone were working for this separate individual and entity.
Recommend anyone using this service understand that this is a private entity offering advisement and counseling. This is not the official Canadian Immigration website or entity.
Recommend more extensive research before using them to ensure it’s the right approach for you. It is not required to use a service like this and I recommend using the Canadian immigration website directly.
4 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you for sharing your feedback.
We would like to clarify that Cuin Immigration is a regulated Canadian immigration consultancy. We operate under the supervision of the College of Citizenship and Immigration Consultants (CCIC), the official regulatory body that licenses and monitors immigration professionals in Canada. Our Regulated Canadian Immigration Consultant (RCIC), Mr. Shuo Harry Wang, is fully authorized to provide immigration advice and representation to clients worldwide.
We are not a government body, nor do we represent ourselves as one. We are a private, licensed consultancy that provides professional immigration assessments and guidance. Our services involve evaluating eligibility, providing legal insight, and advising clients on appropriate immigration pathways — not simply “filling out official website boxes.”
Regarding the cancellation request, upon review of our records, we received two emails requesting cancellation after the review was posted, including the message stating: “Please cancel my assessment and refund the $279 fee. I have documented this request and have detailed it in my review.” These emails were sent outside of our regular working hours, which is why they were not immediately seen. Once we became aware of the request, we addressed the matter directly with the client and proceeded toward resolution.
We always encourage individuals to conduct thorough research when choosing an immigration representative, and we fully support informed decision-making. Transparency and professionalism are very important to us, and we remain committed to resolving concerns fairly and promptly.
Should you wish to discuss this matter further, we remain available to assist you directly.
Sincerely,
Cuin Immigration
Excellent helpful people
9 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you so much for your kind words! We’re delighted to hear that you found our team excellent and helpful.
We truly appreciate you taking the time to share your feedback and are grateful you chose CUIN Immigration to assist you on your journey.
In my opinion its a total SCAM and…
In my opinion its a total SCAM and wasting of time. I applied through them 2 years ago and still waiting for approval to imigrate.. According to their agent the process is about for 2 years. I paid the required fees and still nothing. I am trying to contact them but no one answer the phone and no email back to me for the past 6 mounts dispite me sending them almost constant emails. No contact at all.
I saw your respond, but that does not change the fact that there is no way to contact you or your representatives fro more detailed ingormation about my case. No email, no phonecall. I can not get in thouch with CUI by any means. SO please contact me ASAP
10 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you for sharing your concerns. I’m very sorry to hear about the difficulties you’ve experienced and understand how frustrating this must be.
Please note that immigration processing timelines are determined entirely by government authorities, not by our office. Some applications can take longer than the estimated timeframe due to factors outside of our control, including high application volumes and government review processes.
We always aim to respond promptly to inquiries, and I apologize if you have not received timely communication from our team. To help resolve this, please provide your Client ID number or details of your application, and I will personally ensure that your case is reviewed and that you receive an update as soon as possible.
Thank you for your patience and understanding.
Clear and concise directions
Clear and concise directions
Friendly and professional
I didn’t feel rushed. Our conversation went at my pace
Thank you
6 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you so much for your kind words! We’re delighted to hear that you found the directions clear and concise, and that the experience felt friendly and professional throughout.
We’re especially happy to know that you didn’t feel rushed and that the conversation moved at your pace — that’s very important to us. 😊 We truly strive to create a supportive and comfortable experience for every client. Thank you for taking the time to share your feedback — it truly means a lot to our team.
Chris Garcia and Charlie Diaz did a great job!
Chris Garcia and Charlie Diaz were both very helpful to me in understanding this process. They were professional and polite and laughed at my bad jokes. I appreciate the good service I was provided.
6 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you so much for your kind words! We’re delighted to hear that Chris Garcia and Charlie Diaz helped you better understand the process and provided professional and polite service along the way.
And we’re especially glad they appreciated your sense of humor too! 😊 We truly value creating a supportive and comfortable experience for our clients. Thank you for taking the time to share your feedback — it means a lot to our team.
The agent followed up and was very…
The agent followed up and was very informative about the options and next steps. This included all necessary documents needed in advance.
6 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you for your kind feedback! We’re glad to hear the agent followed up promptly and provided clear, informative guidance about your options and next steps. Making sure you know exactly which documents are needed in advance is an important part of keeping the process smooth and organized.
We appreciate you taking the time to share your experience!
Clear instructions and Nice Staff easy…
Clear instructions and Nice Staff easy to understand and talk to.
6 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you for your kind feedback!
We’re happy to hear that you found our instructions clear and our staff easy to understand and speak with. Making the process straightforward and comfortable for our clients is very important to us. We truly appreciate you taking the time to share your experience!
Chris Garcia and Charlie Diaz were very helpful
Chris Garcia and Charlie Diaz were able communicators and very respectful. They were kind and offered explanations when asked.
6 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Chris Garcia and Charlie Diaz were very helpful
Chris Garcia and Charlie Diaz were able communicators and very respectful. They were kind and offered explanations when asked
Antwoord van Cuin
Thank you for your kind words! 😊
We’re glad you found our team friendly — creating a welcoming and supportive experience is very important to us. We truly appreciate you taking a moment to share your feedback!
Application for VISA towards Permanent Residency in Canada
Chris Garcia walked me through the whole process clearly and thoroughly. Then Charlie Diaz explained the RCIC process and scheduled my next meeting. I loved meeting both of them! Looking forward to living in BC, Canada sometime soon.
6 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you so much for your wonderful feedback! We’re thrilled to hear that Chris Garcia walked you through the process clearly and thoroughly, and that Charlie Diaz provided a helpful explanation of the RCIC process and next steps.
It’s great to know you enjoyed speaking with both of them — we’ll be sure to pass along your kind words. We’re excited to continue supporting you on your journey toward permanent residency and your goal of living in beautiful British Columbia.
Easy and through process
Easy and through process.
I appreciate CUIN responding very quickly to my initial inquiry. Dwayne was wonderful and very informative. He explained the process clearly including next steps. I am impressed with the diligence of the immigration service.
5 februari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you so much for your kind words! We’re delighted to hear that you found the process easy and thorough, and that our team responded quickly to your initial inquiry.
It’s wonderful to know that Dwayne was informative and clearly explained the next steps — we’ll be sure to share your feedback with him. We truly appreciate your recognition of our diligence and are grateful you chose CUIN Immigration to assist you.
Antwoord van Cuin
Thank you for your feedback! We’re glad to hear that you found our communication timely and helpful. We truly appreciate you taking the time to share your experience with CUIN Immigration!
We fell for the high pressure sales job…
We fell for the high pressure sales job and promise of refund if we changed our minds. Sent them 2 payments and told them we were not sure yet. When we decided to pursue other countries, the promise of refund disappeared and they told us we were in error. Not a good experience, very high pressure and persistent sales people that keep changing so you do not know who you are working with.
CUIN has replied to this review that it depended on how much work was accomplished for a refund. In our case, no work was done beyond a few phone calls (unless they bill $100s of dollars a minute for those). The answer from the analyst when we asked for a refund was "The only circumstance under which a refund may be issued is if your application is officially refused by the government due to factors beyond your control." Since we had not made an application, a refusal by the government should not have been a consideration; so the original review stands.
29 december 2025
Review zonder uitnodiging
Antwoord van Cuin
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
CUIN Immigration strives to ensure that clients fully understand the process, associated costs, and service terms before proceeding. While our team does follow up to provide information and answer questions, we regret if this felt overly persistent or created discomfort. That is certainly not our intention.
Regarding refunds, these depend on the stage of the service and the work that has already been completed. Refunds are assessed in accordance with our published service agreement, and once professional services have begun or work has been performed, a full refund may no longer be applicable. We regret any misunderstanding regarding this.
We also understand your concern about interacting with multiple team members. Our process involves different specialists at various stages to ensure accurate guidance and timely support, though we recognize this can sometimes feel confusing.
We appreciate you taking the time to share your experience, as feedback like yours helps us continue improving our communication and overall client experience.
Very responsive and explained…
Very responsive and explained everything clearly. This is a private company that assists with immigration paperwork. You can do this for free, however if you want to make it easier they will do this for a fee.
13 januari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you for your thoughtful feedback! We’re glad to hear that you found our team responsive and clear in explaining the process. We appreciate you highlighting that CUIN Immigration is a private company that assists with immigration paperwork and guidance. Our goal is to make the process easier and more manageable for those who choose professional support. Thank you for sharing your experience!
Eve and Roberto were very helpful and…
Eve and Roberto were very helpful and thorough, and very friendly. There were two relatively quick phone calls on the first day and our next call is scheduled for next week. It's been less than one week since we enrolled online, so we are very impressed with their timeliness.
13 januari 2026
Review zonder uitnodiging
Antwoord van Cuin
Thank you for your kind feedback! We’re delighted to hear that Eve and Robert were helpful, thorough, and friendly, and that you were impressed with the timeliness of our process. We’re glad everything has gotten off to a smooth start and look forward to continuing to support you in your upcoming call. We truly appreciate you choosing CUIN Immigration!
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