They make you order ridiculously overpriced dresses for mediocre quality. The dress is only made once you place your order, so it ends up arriving ages after the estimated delivery date. And the worst... Toon meer
Bedrijf heeft geantwoord
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Literally the worst way to order “couture” garments. The return policies are completely against UK/EU policies with their shoddy definitions of “made to order”. Buyer beware: what they advertise i... Toon meer
Bedrijf heeft geantwoord
I just wanted to say a huge thank you for your kindness and support. I truly appreciate how quickly you responded to my request and arranged for an earlier dispatch. It means so much to me... Toon meer
Bedrijf heeft geantwoord
I had never heard of this amazing Turkish brand and honestly probably never would have if I hadn’t discovered it through Cult Mia — so happy I did! I ordered a dress for my birthday and absolutely l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Global fashion platform. Local independent designers. CULT MIA is no ordinary cult, because you're not ordinary. So why should your wardrobe be? We're constantly scouting around the globe, searching for your next favourite brand. Be in the know about everything cool and unknown. As a platform, we curate conversation-starting pieces you’ll love now, and 20 years from now. This is power dressing with staying power. Clothes woven with stories to be owned, told and strutted down the street. No copycat collections. No blink-and-you-miss it trends. Always ethical, and always putting individuality first. Because good fashion tells a story, but great fashion helps you explore your own
Contactgegevens
London, Verenigd Koninkrijk
- 07723416751
- customercare@cultmia.com
- cultmia.com
3,1
Gemiddeld
182 reviews
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The customer service was quite slow and not very efficient. I had to wait longer than expected, and the overall experience wasn’t great.
Run size and bad costumer services.
8 januari 2025
Antwoord van CULT MIA
Hi Maria,
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. While your return request was processed within the required timeframe, our return policy does require items to be shipped back within the specified period. Unfortunately, we weren’t able to process your return as expected due to the delay in shipping.
We understand that this may have been frustrating, and we truly appreciate your patience. Your feedback is valuable to us as we continue to improve our processes, and we hope to provide you with a smoother shopping experience in the future.
If you have any further questions, feel free to reach out to us at customercare@cultmia.com.
Antwoord van CULT MIA
Hi Renee,
Thank you for taking the time to share your shopping experience. We're glad to hear that you enjoy discovering the unique pieces that we have available on our site.
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon!
For team Cult Mia
I had an order with Cult Mia that I ended up canceling, but I really appreciate how their team handled it. They were helpful and professional throughout the process. They also have such a great selection of unique and stylish piece. I’ll definitely be back to shop in the future. Thanks again for your help!
4 maart 2025
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Yesim,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a great customer service experience although you you ended up having to cancel your order on this occasion due to the love and influx of orders that DEME BY GABRIELLA has received.
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon and hope to better serve you in your next shopping experience!
The amazing experience
The customer care was amazing , they tried their best untill I received my dress.
The dress is as I ordered.
28 februari 2025
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Reemah,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a great customer service experience and that your dress arrived as described.
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon!
SCAM
SCAM! SCAM! SCAM! SCAM! SCAM! SCAM!
I purchased a dress looking at the size chart which should fit me right? WRONG! Their size chart is imprecise they run small very small. Also how can a dress fit everywhere but the hips. And of course they don’t do return or exchange as “the dress is made per order”. If the dress is made for order you should have a slot to enter your measurements. Very disappointing do not order anything from them they are a scam. Don’t waist your money or time it’s really not worth it.
25 februari 2025
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Elzara,
Thank you for sharing your feedback.
We’re truly sorry to hear that you’re disappointed with our return policy for made-to-order items. At Cult Mia, we work closely with our independent designers who craft each piece uniquely and sustainably—this means that items are produced only once an order is placed, ensuring minimal waste and responsible production.
We do our best to communicate this clearly on the product page before purchase, as we understand how important transparency is when making a decision.
However, we completely understand that this may not always align with expectations, and we sincerely apologize for any frustration caused.
We understand that our team are in contact with you and continuing to assist with resolving your query.
Please feel free to reach out to us at customercare@cultmia.com should you require further assistance.
I experienced an issue with the…
I experienced an issue with the delivery location of my order, but the customer service team was excellent in providing me with assistance to get it resolved. They were quick and diligent in ensuring that the issue was corrected. I ordered the dress to wear for an event the weekend of my wedding, and am very pleased with the customer service provided on my order!
27 februari 2025
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Katie,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a great customer service experience and your order tracking was correctly amended along with your order being expedited to arrive in time for your event.
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon!
I’ve only ordered once from here so…
I’ve only ordered once from here so far! But definitely will be ordering again because of the great customer service experience!
26 februari 2025
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Zahrah,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a great customer service experience and that you will be returning soon to place another order!
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon!
It is a SCAM
It is a SCAM. The dress quality is not what I payed for and it is completely different in person.
26 februari 2025
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Maria,
Thank you for sharing your feedback.
We are sorry that you were disappointed with the quality of your dress from your order.
Please note that we have reached out to you via email and are awaiting your response so we can resolve this for you.
Our team is always here to help, and we’d love to work with you to explore possible solutions. Please feel free to reach out to us at customercare@cultmia.com, and we’d be happy to assist you further.
Best,
The service is amazing and the…
The service is amazing and the representative on the phone was very helpful!
24 februari 2025
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Jeanmarie,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a great customer service experience and that your return request query was resolved.
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon!
Cooperation 100%
24 februari 2025
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Reema,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a great customer service experience and you love your purchases.
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon!
I’m really grateful for the help from…
I’m really grateful for the help from customer service. The 14 day window for returns makes it tricky to try a second size but I’m confident that with the expedited shipping I will be able to choose the perfect dress for my special occasion.
20 februari 2025
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Gena,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a great customer service experience and that your second order was prioritised.
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon!
Love the clothes and how attentive the…
Love the clothes and how attentive the staff is in responding to your concerns and questions
1 februari 2025
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Edna,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a great customer service experience and you love your purchases.
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon!
Amazing customer service
Amazing customer service. Thank you so much Melody, I was scared i’d have to struggle with arranging everything but i’m very happy with the services!!!
11 februari 2025
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Amna,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a great customer service experience and that your concerns regarding your return were put at ease.
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon!
Best customer service ever
10 februari 2025
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Rakan,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a great customer service experience.
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon!
I ordered some beautiful clothing from…
I ordered some beautiful clothing from Cult Mia and was truly impressed by the quality and unique designs. However, I encountered an unexpected issue when I purchased a made-to-order dress that didn’t fit well. Unbeknownst to me, made-to-order means no returns, and I only realized this after attempting to exchange the item.
When I reached out to Cult Mia, their customer service team responded immediately with professionalism and kindness. They apologized for the misunderstanding and went above and beyond to find a resolution. Their responsiveness and commitment to customer satisfaction were nothing short of Amazon-level efficiency!
Despite this minor hiccup, I can confidently say that Cult Mia is a fantastic online boutique with stunning pieces at great price points. If you’re shopping with them, just be sure to check whether an item is made-to-order to avoid surprises. I highly recommend Cult Mia for anyone looking for stylish, high-quality fashion with exceptional customer service!
29 januari 2025
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Gena,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you loved the quality and unique designs of our pieces.
We truly appreciate your understanding regarding made-to-order items and are glad our customer service team could assist you promptly and professionally.
Your feedback means a lot to us, and we look forward to welcoming you back for more stylish finds
If you have any other requests, please don’t hesitate to reach out to us!
Very understanding and helpful
Very understanding and helpful assistant, provided an alternative that I was pleased with and quick in responding. Great work!
4 februari 2025
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Sedra,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a great customer service experience.
If you have any other requests, please don’t hesitate to reach out to us.
We look forward to you shopping with us again soon!
Excellent customer service
Though my order was different than expected when it arrived, Melody was the most helpful in working with the designer to amend the piece for me. She was prompt in responding to my emails, patient, kind, and solution-oriented.
3 februari 2025
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Alexa,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a great customer service experience.
If you have any other requests, please don’t hesitate to reach out to us if we can be of any assistance in the future.
We look forward to you shopping with us again!
It was amazing experience having a…
It was amazing experience having a amazing piece from cult Mia.... won't be the last time for sure
19 januari 2025
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Mashael,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a great customer service experience and that you love your dress.
If you have any other requests, please don’t hesitate to reach out to us if we can be of any assistance in the future.
We look forward to you shopping with us again!
Hello
Hello, my shipment has arrived and I really like the dress. Thank you for your interaction with me. I will deal with you again.
15 januari 2025
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Khaled,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a great customer service experience and that you like your dress.
If you have any other requests, please don’t hesitate to reach out to us if we can be of any assistance in the future.
I will never order from here again,
I will never order from here again,
20 november 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Kathia,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see that we did not receive your response regarding your cancelled return request due to your order being outside of the 14-day return policy.
Please contact us at customercare@cultmia.com if you need further assistance.
Best,
Sofia
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