They make you order ridiculously overpriced dresses for mediocre quality. The dress is only made once you place your order, so it ends up arriving ages after the estimated delivery date. And the worst... Toon meer
Bedrijf heeft geantwoord
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Literally the worst way to order “couture” garments. The return policies are completely against UK/EU policies with their shoddy definitions of “made to order”. Buyer beware: what they advertise i... Toon meer
Bedrijf heeft geantwoord
I just wanted to say a huge thank you for your kindness and support. I truly appreciate how quickly you responded to my request and arranged for an earlier dispatch. It means so much to me... Toon meer
Bedrijf heeft geantwoord
I had never heard of this amazing Turkish brand and honestly probably never would have if I hadn’t discovered it through Cult Mia — so happy I did! I ordered a dress for my birthday and absolutely l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Global fashion platform. Local independent designers. CULT MIA is no ordinary cult, because you're not ordinary. So why should your wardrobe be? We're constantly scouting around the globe, searching for your next favourite brand. Be in the know about everything cool and unknown. As a platform, we curate conversation-starting pieces you’ll love now, and 20 years from now. This is power dressing with staying power. Clothes woven with stories to be owned, told and strutted down the street. No copycat collections. No blink-and-you-miss it trends. Always ethical, and always putting individuality first. Because good fashion tells a story, but great fashion helps you explore your own
Contactgegevens
London, Verenigd Koninkrijk
- 07723416751
- customercare@cultmia.com
- cultmia.com
3,1
Gemiddeld
182 reviews
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Antwoord van CULT MIA
Hi Valerie,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see that we did not receive your feedback regarding your order.
Please contact us at customercare@cultmia.com so we can look into this for you.
Best,
Sofia
I had an excellent experience with CULT…
I had an excellent experience with CULT MIA customer care team. They handled my request professionally The resolution was prompt, and I appreciated the clear communication throughout the process.
12 december 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Hi,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a great customer service experience and that your query was resolved very quickly.
If you have any other requests, please don’t hesitate to let us know and reach out to us if we can be of any assistance in the future.
Dress is too small
Dress is too small - I ordered my correct size, but dress was made too small and cannot be returned. This is a waste of my money and I will not order from this vendor again.
25 november 2024
Antwoord van CULT MIA
Hi Wanda,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see that we did not receive your feedback regarding your order.
Please contact us at customercare@cultmia.com so we can look into this for you.
Best,
Sofia
Antwoord van CULT MIA
Hi Kholoud,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see that we did not receive your feedback regarding your order.
Please contact us at customercare@cultmia.com so we can look into this for you.
Best,
Sofia
Poor quality
The dress in reality is really different from the picture, the material is low quality and not professional at all
27 november 2024
Antwoord van CULT MIA
Hi Layan,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see that we did not receive your feedback regarding your order.
Please contact us at customercare@cultmia.com so we can look into this for you.
Best,
Sofia
Miss
Hi
I just received my baggage today.
Please And it was disappointing the Crystal isn’t on it’s place!! How come I didn’t wash it yet or ware it to the wedding!!
25 november 2024
Antwoord van CULT MIA
Hi Sara,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see that we responded to you via email regarding this and we are currently liaising with our designer to send some gemstone replacements as soon as possible.
Please respond to us at customercare@cultmia.com so we can resolve this for you as quickly as possible.
Best,
Sofia
It's was perfect.
It's was perfect.. I love it .. can you do the bodycon dresse for petite xs
8 november 2024
Antwoord van CULT MIA
Hi Marie,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you love your new dress. We hope you've enjoyed discovering new designers and unique pieces through Cult Mia.
We appreciate your suggestion about bodycon dresses in petite sizes, and I’ll be sure to share this with our designer.
If you have any other ideas or requests, please don’t hesitate to let us know and reach out to us if we can be of any assistance in the future.
I hate your policies
I hate your policies, I will make sure everyone in IG or instagram, Facebook knows about how I purchase a dress that is too small and your company is not willing to help. The worst website
27 oktober 2024
Antwoord van CULT MIA
Hi Marie,
We're so sorry to hear about your experience shopping with Cult Mia.
After reviewing our records, we can confirm that we responded to your query regarding your order not being eligible for a return and an exchange as per our designer's return policy. As our designer has a strict return policy we, unfortunately, have to adhere to this.
Additionally, on our returns page, we also highlight to contact us via email for more clarity on our designers returns policy and size measurements as you would differ from one designer to another will not recommend to take your usual size. We are sorry that you missed this.
Should you have any questions, please reach out to us at customercare@cultmia.com if there is anything else we can assist you with.
Best,
Sofia
Absolutely terrible experience
Absolutely terrible experience. Overpriced product that came in torn and frayed and I am still fighting for a refund.
5 november 2024
Antwoord van CULT MIA
Hi Madison,
We're so sorry to hear about your experience shopping with Cult Mia.
After reviewing our records, we can confirm that we responded to your query regarding your order being faulty. Upon further investigation with our designer, we confirmed that we could not accept your return request due to your order going through strict quality control. We also provided a video and images of the condition your dress was shipped with the same swing tag SKU number.
Should you have any questions, please reach out to us at customercare@cultmia.com if there is anything else we can assist you with.
Best,
Sofia
All I wanted to do is exchange with…
All I wanted to do is exchange with bigger size
17 oktober 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Hassanati,
We're so sorry to hear about your experience shopping with Cult Mia.
After reviewing our records, we can confirm that we responded to your first query in October regarding your order not being eligible for a return and an exchange as per our designer's return policy. As our designer has a strict return policy we, unfortunately, have to adhere to this.
Additionally, on our returns page, we also highlight to contact us at customercare@cultmia.com for more clarity on our designers returns policy. We are sorry that you missed this.
Should you have any questions, please reach out to us at customercare@cultmia.com if there is anything else we can assist you with.
Best,
Sofia
It was not clear that the item ordered…
It was not clear that the item ordered was non refundable. For such an expensive item, there should be a notice that your customers have to click to accept that the item isnt' refundable.
26 oktober 2024
Antwoord van CULT MIA
Hi Ashley,
We're so sorry to hear about your experience shopping with Cult Mia.
We try our best to make sure our designer's return policy is as clear as possible before making a purchase.
You can find our designer's return policy on all the product pages under the 'Shipping & Return Policy' tab. Additionally, on our returns page, we also highlight to contact us at customercare@cultmia.com for more clarity on the returns policy and that all made-to-order items are not returnable. We are sorry that you missed this.
Should you have any questions, please reach out to us at customercare@cultmia.com if there is anything else we can assist you with.
Best,
Sofia
Antwoord van CULT MIA
Hi Alejandra,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you had a lovely experience with our staff and they were able to assist you with every step of your query.
We look forward to you shopping with us soon.
Please reach out to us if we can be of any assistance in the future.
Staff were very helpful with package…
Staff were very helpful with package information. The dress quality was amazing.
29 oktober 2024
Antwoord van CULT MIA
Hi Hessa,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you love your new dress and had a lovely experience with our staff.
We look forward to you shopping with us soon.
Please reach out to us if we can be of any assistance in the future.
Team,
Team,
I am writing to urgently request that my order be shipped no later than Wednesday. The extended delay has been highly frustrating, and I expect this issue to be addressed seriously with timely fulfillment of my order.
Please provide confirmation of the shipment and any updates as soon as possible.
Thank you for your cooperation.
Lulu Hajri
8 november 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Lulu,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see that your order was delivered on Monday 11th November.
Please reach out to us at customercare@cultmia.com if there is anything else we can assist you with.
Best,
Sofia
There is issue in the belt
There is issue in the belt , not same what i bought and i told u lot of time and no response bad web site i will not order again and i will not advise any of my family/freinds to order
29 oktober 2024
Antwoord van CULT MIA
Hi Shaikha,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see that we responded to you via email and WhatsApp requesting more information so our designer could send you a new replacement. We are sorry if you missed this.
Please respond to us at customercare@cultmia.com so we can resolve this for you as quickly as possible.
Best,
Sofia
Antwoord van CULT MIA
Hi Asma,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you love your new dress. We hope you've enjoyed discovering new designers and unique pieces through Cult Mia.
We look forward to you shopping with us soon.
Please reach out to us if we can be of any assistance in the future.
Thank you for this amazing team and the…
Thank you for this amazing team and the talented designer for this experience! I asked the team to deliver my dress earlier for my sister's wedding and they did their best to deliver it faster than I expected 😍! I loved the dress! The fit and the quality were perfect✨!
My first experience with CultMia but for sure not the last one 🤍
25 oktober 2024
Antwoord van CULT MIA
Hi Sadeem,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you've enjoyed discovering new designers and unique pieces through Cult Mia. We look forward to you shopping with us soon.
Please reach out to us if we can be of any assistance in the future.
I hesitated to order a dress from Cult…
I hesitated to order a dress from Cult Mia because of the lack of information I found online. Unfortunately, my experience was not what I hoped it would be. I received the dress well after they said it would arrive… the dress was lost for weeks, although they did stay in contact with me it was still very frustrating. When I received it, the quality was definitely not what I expected, especially for the price. The dress was also far shorter than it said it was on the description. I had to take it to my tailor to see if there’s a way that they could lengthen it. Unfortunately, we had to cut the sleeve shorter in order for it to be longer. I’m very very disappointed with this company and will never order from them again.
29 oktober 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Hi,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can not see any emails that you sent to us regarding your order.
Please reach out to us at customercare@cultmia.com so we can further assist.
Best,
Sofia
"I had a truly terrible experience with…
"I had a truly terrible experience with Cult Mia and their customer service. After ordering an expensive dress, I received it in a dusty condition, with poor sewing quality, and packaged in a small box folded multiple times. To make matters worse, one of the roses on the dress detached the first time I wore it. When I tried to initiate a return, they kept delaying the process, claiming they were waiting for a response from the designer. This has been extremely frustrating, and I wouldn’t recommend this website for anyone looking to buy quality dresses. It's simply not worth the price or the headache!"
3 oktober 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Maryam,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see our customer care team has responded to you and is resolving your query.
We are sorry that the investigation into your query has taken a little longer than usual, however, this is our usual procedure. Please be assured that we are keen to resolve it.
Please reach out to us if we can be of any assistance in the future.
Best,
Sofia
Best Customer Service
Melody was so incredibly helpful and provided top tier customer service to me! She was always prompt with her replies even with the time zone difference between us! I am happy to know there are people like her in this world that care to resolve a customers concern and will do everything in their ability to make the process seamless. Thank you Cult Mia team!
20 september 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Karla,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you've enjoyed discovering new designers and unique pieces through Cult Mia. We look forward to you shopping with us soon.
Please reach out to us if we can be of any assistance in the future.
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