They make you order ridiculously overpriced dresses for mediocre quality. The dress is only made once you place your order, so it ends up arriving ages after the estimated delivery date. And the worst... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Literally the worst way to order “couture” garments. The return policies are completely against UK/EU policies with their shoddy definitions of “made to order”. Buyer beware: what they advertise i... Toon meer
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I just wanted to say a huge thank you for your kindness and support. I truly appreciate how quickly you responded to my request and arranged for an earlier dispatch. It means so much to me... Toon meer
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I had never heard of this amazing Turkish brand and honestly probably never would have if I hadn’t discovered it through Cult Mia — so happy I did! I ordered a dress for my birthday and absolutely l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Global fashion platform. Local independent designers. CULT MIA is no ordinary cult, because you're not ordinary. So why should your wardrobe be? We're constantly scouting around the globe, searching for your next favourite brand. Be in the know about everything cool and unknown. As a platform, we curate conversation-starting pieces you’ll love now, and 20 years from now. This is power dressing with staying power. Clothes woven with stories to be owned, told and strutted down the street. No copycat collections. No blink-and-you-miss it trends. Always ethical, and always putting individuality first. Because good fashion tells a story, but great fashion helps you explore your own
Contactgegevens
London, Verenigd Koninkrijk
- 07723416751
- customercare@cultmia.com
- cultmia.com
3,1
Gemiddeld
182 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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I had ississuesues with one of my order and…
I had issues with one of my order and your staff Melody and Chelsea kindly helped me resolve it. I really appreciate they help.
2 augustus 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Beloti,
Thank you for taking the time to share your shopping experience. We're delighted to hear that you've enjoyed discovering new designers and unique pieces through Cult Mia. We look forward to you shopping with us soon.
Please reach out to us if we can be of any assistance in the future.
Easily the worst brand
Easily the worst brand. Purchased a dress on the 22nd of August it was ill fitting, I sent an email and for a few weeks , it’s been back and forth until today. They responded with bullying me. Refusing to exchange the dress even after requesting my measurements and figuring out the dress wasn’t consistent with my dress size and my length. A dress that looked midi enough of the model was short for me. I sent them a video evidence yet no understanding. I left comments on their instagram this morning, also montsands and they blocked me. Even their founder Nina Briance blocked me. No empathy nothing. Brands like this who cause you pain shouldn’t exist. The worst experience, even high street brands don’t do this. #OrderNo 8980. I’m beyond disappointed brands don’t do this!
20 september 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Hi,
Thank you for you feedback. Unfortunately as stated in our email correspondence, the item you purchased was made-to-order, which under this designers return policy (listed on the product page) is not available to return as this item is specially made for you when you place the order.
As determined by the measurements in you supplied in your email, I can see that unfortunately it seems you ordered the wrong size. Your measurements seem best suited to the size up, measurements of which can be found on the product's size chart, also listed on the product page, just above the size selection.
We're very sorry you have been unhappy with your purchase, but unfortunately we must adhere to the designers agreed return policy at this time. If you would like to any help with sizing on future orders, we recommend consulting our team via live chat, or to trying a our made-to-measure option, which allows customers to enter their exact body measurements for a perfect fit.
Hope you are having a lovely day,
Sofia
Awful customer service
Truly, some of the worst customer service I have ever had. I strongly urge that you take your business elsewhere before using this third-party site. Orders arrived damaged I immediately sent photos day of the arrival to customer service. And they refused to process the return or refund me the money. it took days before they even acknowledged after several follow-ups. Items were unwearable.
12 september 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Hi, I'm very sorry to hear and would love to help you resolve this ASAP. Could you please supply your order number so that I can look into this for you?
Thank you,
Sofia
Terrible quality
Terrible quality, my 1,100dlls dress arrived and its poorly tailored, fabric looks and feels so cheap and it doesnt fit as the picture.
And they DONT ACCEPT RETURNS.
Pictures look very difeerent than website!
Save your money and go for dresses on trusted websites with good return policies.
I got scammed!
10 september 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Talia,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see our customer care team responded and resolved your queries.
Please reach out to us if we can be of any assistance in the future.
Poor costumer service
Poor costumer service! Delayed my order and no communication!
6 september 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Ida,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see our customer care team responded and resolved your queries.
Please reach out to us if we can be of any assistance in the future.
Horrible quality
Horrible quality. I couldn’t retourn it because when i received it I was on holidays and the 14 days they give you to return passed. Save your money and your time and don’t buy from cult mia.
19 augustus 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Manal,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see our customer care team have responded to you.
Please reach out to us if we can be of any assistance in the future.
This is the worst web for dress nothing…
This is the worst web for dress nothing in what thay advertise is true not the sizes not the arriving time not the return policy they took the money and left me with one dress that have been marks as a size large when is actual a medium size Steel waiting for the other dress after a monte don’t !!!!!!!
12 augustus 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Madi,
We're so sorry to hear about your experience shopping with Cult Mia.
We have just reviewed our records and can see our customer care team have responded to you.
Please reach out to us if we can be of any assistance in the future.
Super helpful and sweet
Super helpful and sweet! Thanks again
5 augustus 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Romy
Thank you for taking the time to share your shopping experience. We're so glad you enjoyed discovering unique and inspiring pieces from our designers. We hope you have a lovely day.
Palestine supporters :) Fast and…
Palestine supporters :) Fast and reliable service. Team very friendly and professional.
9 juli 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Thank you so much for your kind words and for sharing your experience. We hope you have a lovely day.
I am hesitant to buy from the site.
I am hesitant to buy from the site.. Is the problem still there as I read (delay in delivery, etc.)? Can I have some advice from your recent previous experiences?
3 juli 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Hi Maryam,
Thanks for your message! Please note as some items are made to order, they may have longer delivery times. All estimated delivery times can be found on the product page.
Please let us know if you have any questions about any particular products via live chat or email us at customercare@cultmia.com and we'd be happy to assist.
Unique Finds
I love using the Cult Mia platform, a great way to find unique & inspiring pieces from amazing designers. Everything I ordered arrived in perfect condition and matched the size chart. Will definitely be purchasing again!
25 juni 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Thank you for taking the time to share your shopping experience. We're so glad to hear you enjoyed discovering unique and inspiring pieces from our designers. We hope you have a lovely day.
I get compliments every single time
I get compliments every single time I wear something from CULT MIA. The quality of their pieces is always top notch.
10 juni 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Thank you for taking the time to share your shopping experience. We're so glad you love your pieces. We hope you have a lovely day.
Great customer service
Customer service was super fast and pleasant. I had to change the size of my dress and was assisted very swiftly. They even made sure to communicate with the designer the date I needed the new dress to make sure I received it on time. I appreciate the concept of Cult Mia, supporting sustainability and independent designers from around the world that otherwise would be hard to discover. It has definitely become one of my go-to's to find event wear.
19 juni 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Thank you for taking the time to share your shopping experience. We're so happy to hear that our customer service team was able to assist you swiftly and ensure your dress arrived on time. We hope you have a lovely day.
Standout pieces
Every CultMia item I’ve purchased has been a focal point of the look I’ve put together. Beautiful accessories, jewelry, bags, and more. The customer experience is excellent and I love the curation of emerging designers from around the world.
18 juni 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Thank you for taking the time to share your shopping experience. We're so happy to hear that our items have become the focal points of your looks. We hope you have a lovely day.
Unique pieces & Impeccable customer service
Cult Mia is a unique platform to find fashion treasures. They do amazing curations and there is always something new to discover without being overwhelming. I also find that the customer service team is super responsive and helpful, making the whole experience great and easy.
17 juni 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Thank you for taking the time to share your shopping experience. We're so happy to hear that you enjoy discovering fashion treasures on Cult Mia and appreciate our carefully curated selections. We hope you have a lovely day.
Bought my wife a bag she loved
Bought my wife a bag she loved! Customer service was exceptional and really appreciated the quality. Will buy again soon.
17 maart 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Thank you for taking the time to help improve our shopping experience. Please don't hesitate to reach out to us if you need any assistance with any future gifts, we would love to help. We hope you have a lovely day
Very different and original style
Very different and original style. Authentic pieces. Arrived in time
3 juni 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Thank you for taking the time to share your shopping experience. We're thrilled to hear that you appreciate the unique and authentic style of our pieces from our designers. We hope you have a lovely day.
Have loved every product I’ve received…
Have loved every product I’ve received from Cult Mia. Very good quality and unique bags
2 juni 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Thank you so much for your kind words and for sharing your experience. We hope you have a lovely day.
Quality products, fast shipping
Very seamless order processing and quick shipping. Products delivered are of high quality and appear as they look on the website.
14 juni 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Thank you so much for your kind words and for sharing your experience. We hope you have a lovely day.
My go-to for special finds
I've been shopping at Cult Mia for years now. Have always found top curation, discovering new designers and pieces unlike many other platforms. I love being able to shop around the world from the click of a button, receiving such unique items always a delight!
8 juni 2024
Review zonder uitnodiging
Antwoord van CULT MIA
Thank you for taking the time to share your shopping experience. We're delighted to hear that you've enjoyed discovering new designers and unique pieces through Cult Mia over the years. We're excited to continue bringing you curated fashion from around the world. We hope you have a lovely day.
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