Curtain Pole Store Reviews 

407
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent quality, sturdy poles and fixings. Prompt delivery. One fixing backplate was dented, but after sending an email and photo of the damage, a replacement was dispatched without delay.... Toon meer

Beoordeeld met 4 van de 5 sterren

Good company. Very responsive to emails. The Paloma curtain tracks are excellent. Would have been 5 stars had it not been for the poor service from the courier they use.

Beoordeeld met 5 van de 5 sterren

I have just purchased 3 Rolls Neo 28mm ball eyelet poles omg the quality is excellent the delivery was on time. Poles were very easy to put up. If you need curtain poles I would recommend this company... Toon meer

Beoordeeld met 5 van de 5 sterren

We had struggled to find curtain poles for our front windows needing 5 metres and 2.5 metres matching. We had limited choices but this exceeded all our expectations. It looks beautiful and excellent... Toon meer

Bedrijfsgegevens

  1. Raambekledingwinkel
  2. Jaloezieënwinkel

Geschreven door het bedrijf

Curtain Pole Store is a family run online business bringing to you a diverse range of high quality, affordable curtain poles and accessories. We pride ourselves on offering you the best prices available online for your curtain poles.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

407 reviews

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3 sterren
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1 ster

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4,5

Alle reviews

(407)

116 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great purchase!

Very happy with the curtain pole. It’s a lovely, mellow brass colour & tones perfectly with my green lounge. Competitively priced, delivered promptly and well packaged. Good communication with the company.

10 april 2026
Beoordeeld met 4 van de 5 sterren

Good quality but missing a part.

I ordered a 50mm wooden pole to support heavy lined curtains. The ordering process was straightforward and the pole was well priced. The extra rings I needed seemed expensive. The pole arrived within a couple of days. The pole was missing a double ended screw. I needed to get one separately, so I could attach the second finial.

24 maart 2026
Logo Curtain Pole Store

Antwoord van Curtain Pole Store

Dear Customer,

We are very sorry to hear about the issue you have experienced.

It would have been helpful if we had been made aware of this sooner, as we could have arranged for the required screws to be sent out to you on a next working day delivery. Instead, we understand that you sourced these elsewhere.

We are disappointed to hear about your experience and are always keen to learn and improve our service. If you don’t mind us asking, could you please let us know why you chose not to contact us at the time?

Thank you for your feedback, and we appreciate you taking the time to share your experience with us.

Kind regards,
Sales Team
Curtain Pole Store

Beoordeeld met 5 van de 5 sterren

Great company to deal with

My wife ordered some spare curtain rings for the beautiful pole we bought last year. When the package arrived, it was damaged and the internal packaging was also damaged. Upon opening it, we gout the 2rings had been broken into pieces and another 5 had their brass eyelets squashed flat. Out of the 12 bought, only 5 were useable.
She emailed the company and got a reply by return saying replacements had been dispatched to arrive the following day.
I call that first class, excellent service. Thanks Manny at Curtain Pole Store.

4 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good old fashioned customer service.

Good old fashioned customer service.

Could not have been more helpful in selecting the correct product.
Delivered very quickly, extremely well packaged.
Have no hesitation in recommending and will certainly use again.

13 februari 2026
Beoordeeld met 3 van de 5 sterren

Service was good .The colour of the…

Service was good .The colour of the pole was not as expected ..I sent for 2samples of colours as suggested but when I came to order the colour wasn’t available gor several months ..

13 februari 2026
Logo Curtain Pole Store

Antwoord van Curtain Pole Store

Dear Jackie,
Thank you for your review.
Upon checking your account, it appears there was some confusion regarding the samples. The samples you originally ordered were from the Rolls Honister range; however, your final order was for an entirely different product and colour from our Integra pole set range.
The Integra range is one of our most popular lines, and while we apologize for the long lead time you experienced, the high demand for this specific product does occasionally impact stock availability.
Had a sample been requested for the Integra pole set prior to your purchase, you would have been able to see the exact colour before placing your full order. We appreciate your patience while waiting for this item to return to stock.

Best regards,

Curtain Pole Store

Beoordeeld met 5 van de 5 sterren

The delivery service failed to deliver…

The delivery service failed to deliver the consignment which they held at there depot for several days. I contacted the Curtain Pole Store to advise of the problem and they came back by return having ascertained from the delivery company that the consignment had been damaged in transit. The Curtain Pole Company immediately arranged for new poles to be sent which arrived the next day.
The product is of good quality and I can't praise the Curtain Pole Company enough for a very efficient way they handled the initial problem. Well done.

17 februari 2026
Beoordeeld met 5 van de 5 sterren

Great company

the delivery was so quick . There was a problem with the pole and a new one was sent out immediately and arrived the following day
10/10 for service and quality
Thank y0u

13 februari 2026
Beoordeeld met 3 van de 5 sterren

Good product, could improve their customer service.

I needed to return some stuff - the returns process involved them sending very hectoring emails with various hurdles to jump through and “computer says no” stances. However I have managed to return them, they were not totally unhelpful. The replacement poles themselves are very high quality and as advertised.

9 februari 2026
Review zonder uitnodiging
Logo Curtain Pole Store

Antwoord van Curtain Pole Store

Dear Tristan,

Thank you for your message.

We were surprised to see your review, as we had offered you a three-day extension to complete your return, even though the request was made outside of our 14-day return period.

According to our records, we received your response 13 days after our initial email, which included the return information and address. As outlined in our terms and conditions, returns are required to be made within the specified timeframe.

While we regret that these guidelines were not met, we did provide an extension in order to assist you. Please refer to our previous correspondence for the return address and further instructions.

Best regards,
Curtain Pole Store

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