5* treatment From start to finish everything was handled efficiently and without patronising language. Problem answered and advised how to sort as we went along.
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Lees wat reviewers zeggen
Moving our company pension scheme to Cushon was easy because we had Cushon employee's helping us with the process and resources we could use. Lewis from Cushon was very knowledgeable and nothing was... Toon meer
Bedrijf heeft geantwoord
We recently changed our workplace pension provider from Nest to Cushon. The process was painless and the implementation team (shout out to Lewis!) was very helpful and quick to respond to any querie... Toon meer
A great, helpful and personable company with staff who know the product - which was a breathe of fresh air after the previous provider. It's a big decision to change service both for the company and... Toon meer
Bedrijfsgegevens
Over Cushon
Geschreven door het bedrijf
Cushon by WTW
Cushon is a fintech workplace savings and pension business, using its world-leading financial technology to bring innovation to workplace savings to help people get comfortable with saving and investing.In 2026, Cushon was acquired by WTW. Before then, while it was part of the NatWest Group, it was formerly known as NatWest Cushon.
Contactgegevens
Registered office: 51 Lime Street, EC3M 7DQ, London, Verenigd Koninkrijk
- 020 3926 0333
- help@cushon.co.uk
- cushon.co.uk
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Please show compassion Cushon
I lost my job last year hence no income coming in for me and my son. I have 3 types off brain disorders which makes me totally disabled and bedridden. I contacted Cushon /Creative Pension and was told to prove I was disabled and would get money in one lump some tax free. I sent all proof Disabilty Certificate,letters from GP and Neurologist. I was informed today that it was not approved. I explained mu son and I needed the money as we were going to be homeless. I am absolutely heartbroken . I have appealed today. Let's hope we get good news. Will keep you posted if I do.
Eva Antoniou
Magdalena Predka was truly helpful…
Magdalena Predka was truly helpful throughout my issue. Top Employee
Very pleased with the help and the…
Very pleased with the help and the support from the team was very helpful and very informative to my enquiries.
Vety straight forward from start to…pension access
Vety straight forward from start to finnish
5* treatment
5* treatment
From start to finish everything was handled efficiently and without patronising language. Problem answered and advised how to sort as we went along.
Quick resolution to my issue.
I’ve had no problems what so ever.
I’ve had no problems what so ever.
Thanks for all the help.
Knowledgeable Staff
Knowledgeable staff and answered all questions, very helpful and have no hesitation in recommending
Making transfers from other pension…
Making transfers from other pension funds Easy!!
Good to see them enquiries about …
Good to see them enquiries about my pensions from other companies, in which I wasn't aware you could do.
The NatWest Cushon team persevered with…
The NatWest Cushon team persevered with my problem and eventually solved it (initial registration date problem). Alls well that ends well.
Very helpful
Helped me when I found things a bit…
Helped me when I found things a bit difficult to navigate, great customer service
Poor experience
Started off great, then when I queried why 37% tax had been deducted from a lump sum payment, I could not get a decent response.
Now I am unable to access any money because the system says a withdrawal is in progress, which is a something I havent requested.
I wish I had known all this before I decided to consolidate my other pensions here.
Very good no problem with the staff
brilliant service and communication…
brilliant service and communication with moving my pension into one pot, hassle free for once, so pleased with the hole thing.
Good customer service
Just happyvwith the speed of everything and the customer support that I received through the process.
Good and consistent communication at an…
Good and consistent communication at an every point in the process. Very pleased.
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