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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Despite and issue from a manufacturer, the people at custom mattress could not have been more helpful in resolving the issue with urgency for me. They made a stressful situation run very smoothly and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The whole process is very well thought out. You visit the website. Find the mattress shape you want. It shows you how to measure the existing mattress or the space (there is an extra measurement in... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I was looked after from Katie from start to finish. I asked questions had phone calls,emails ect. I new what i wanted but was helped along the way with my concerns and got all the advice and everyt... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Firstly service was outstanding, easy company to deal with when we called after we ordered a second topper to see if they could send both at the same time, as we only had ordered the first to... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Matrassenwinkel

Geschreven door het bedrijf

Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

206 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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Beoordeeld met 5 van de 5 sterren

Very highly recommended....

The whole process is very well thought out. You visit the website. Find the mattress shape you want. It shows you how to measure the existing mattress or the space (there is an extra measurement in there compared to some of the sites I visited). Put the measurements into the online form. Check out. This is where it gets good. They check your measurements. Send you a well drawn technical drawing showing the shape and size of your mattress. You ok or make changes including pictures of needed. They make it and it comes within a couple of weeks. The prices were much lower than some I looked at. The quality is brilliant. So much more comfy than the original mattress I had. I'm very impressed and can't thank they company enough. I think my back will also thank you as it doesn't hurt when I get up anymore.
Well done and I highly recommend the team.
Thanks

29 april 2026
Logo Custom Mattress

Antwoord van Custom Mattress

Hello!

Thank you or taking the time to leave us a review!

We truly appreciate your amazing feedback! We're absolutely thrilled to hear how happy you were with the whole process, from measuring and confirming the design through to the delivery of your mattress.

It's fantastic to know that the additional measurement checks, to-scale diagrams, and communication helped make everything straight forward and gave you confidence that the mattress would fit perfectly. We're especially pleased to hear how comfortable it is and that it's already helping your back!

Thank you again for your recommendation, and kind words. If you need anything in the future please do get in touch.

Best regards,
Custom-Mattress

Beoordeeld met 5 van de 5 sterren

Quality of mattress is fantastic

Quality of mattress is fantastic, super comfy and fits our van, perfectly.

30 april 2026
Logo Custom Mattress

Antwoord van Custom Mattress

Hi Claire,

Thank you for taking the time to leave us a review!

We're thrilled to hear that your mattress fits your van perfectly and that you're finding it comfortable. It's great to know that you're happy with the quality and we really appreciate you sharing your experience.

If you need anything in the future please do let us know.

Best regards,
Custom-Mattress

Best regards,
Custom-Mattress

Beoordeeld met 5 van de 5 sterren

Fantastic product and fitted perfectly

Fantastic product and fitted perfectly. Good communication which is always a bonus.

12 mei 2026
Review zonder uitnodiging
Logo Custom Mattress

Antwoord van Custom Mattress

Hi Tony,

Thank you for taking the time to leave us a review!

We're delighted to hear that your product fitted perfectly and that you were happy with the communication throughout. Thank you very much for your lovely feedback.

If you need anything in the future please do not hesitate to contact us.

Best regards,
Custom-Mattress

Beoordeeld met 5 van de 5 sterren

Despite and issue from a manufacturer

Despite and issue from a manufacturer, the people at custom mattress could not have been more helpful in resolving the issue with urgency for me. They made a stressful situation run very smoothly and would highly recommend. Good customer service is the most important part of running good business. Could not recommend enough! Thanks again

8 mei 2026
Review zonder uitnodiging
Logo Custom Mattress

Antwoord van Custom Mattress

Hello Connor,

Thank you for taking the time to leave us a review!

We're really pleased to hear that, despite the manufacturing issue, our team were able to help resolve everything quickly and make the process as smooth and stress-free as possible for you.

Your kind words about our customer service truly mean a lot to us, and we really appreciate your recommendation. Thank you again for your support!

If you need anything in the future please do get in touch.

Best regards,
Custom-Mattress

Beoordeeld met 5 van de 5 sterren

I was looked after from Katie from…

I was looked after from Katie from start to finish. I asked questions had phone calls,emails ect.
I new what i wanted but was helped along the way with my concerns and got all the advice and everything I needed to help me make my decisions.
Slight delay with delivery ,that i had no problem with, but was chased up straight away and got quick response back keeping me informed what was happening..so yes very happy with everything.

29 april 2026
Logo Custom Mattress

Antwoord van Custom Mattress

Hi Matthew,

Thank you for taking the time to leave us a review!

We really appreciate your wonderful feedback and we're delighted to hear that Katie was able to support you throughout the whole process.

We also really appreciate your understanding regarding the slight delivery delay, and we're pleased that this was quickly resolved for you. We're so happy you're pleased with everything!

If you need anything in the future please do get in touch.

Best regards,
Custom-Mattress

Beoordeeld met 5 van de 5 sterren

great mattress very comfortable well…

great mattress very comfortable well made right size well packed for delivery small hitch with delivery but soon sorted by Katie at the works She was most helpful (thankyou Katie) Would buy again recommend

24 april 2026
Logo Custom Mattress

Antwoord van Custom Mattress

Hi Brian,

Thank you for taking the time to leave us a review!

We really appreciate your lovely feedback and are delighted to hear that you're happy with the comfort, quality and fit.

We're also pleased to hear that Katie was able to quickly help resolve the delivery issue for you, she will really appreciate your kind words.

Thank you for your recommendation, and we look forward to helping you again in the future!

Best regards,
Custom-Mattress

Beoordeeld met 5 van de 5 sterren

Great

Easy, quick to order and confirm.
Quick delivery
Comfortable mattress

10 april 2026
Logo Custom Mattress

Antwoord van Custom Mattress

Hi Ali,

Thank you for taking the time to leave us a review!

We're really pleased to hear the ordering process was easy, delivery was quick, and that you're enjoying your comfortable mattress.

We truly appreciate you sharing your experience! If you need anything in the future please do not hesitate to contact us.

Best regards,
Custom-Mattress

Beoordeeld met 5 van de 5 sterren

A beautiful mattress well made

A beautiful mattress well made to the exact specifications

2 april 2026
Logo Custom Mattress

Antwoord van Custom Mattress

Hi Jeff,

Thank you for taking the time to leave us a review!

We're absolutely delighted to hear your mattress was made exactly to your specifications and that you're happy with the quality. We really appreciate you taking the time to share your experience!

If you need anything in the future please do get in touch.

Best regards,
Custom-Mattress

Beoordeeld met 4 van de 5 sterren

Great products and customer service

Great products and customer service

2 april 2026
Logo Custom Mattress

Antwoord van Custom Mattress

Hi Mark,

Thank you for taking the time to leave us a review!

We're really pleased to hear that you're happy with both the products and our customer service. Your support means a lot, and we truly appreciate you taking the time to share your feedback.

Best regards,
Custom-Mattress

Beoordeeld met 5 van de 5 sterren

Great communication even when i was…

Great communication even when i was struggling to give them the right measurements, Thank you Katie. It was also delivered sooner than expected date.

2 april 2026
Logo Custom Mattress

Antwoord van Custom Mattress

Hi Elizabeth,

Thank you for taking the time to leave us a review!

We're so pleased that we could help with the measurements and make the process a little easier for you, it's no problem at all!

It's also great to hear that your order arrived sooner than expected. Thank you again for your support, it is really appreciated.

Best regards,
Custom-Mattress

Beoordeeld met 5 van de 5 sterren

Outstanding service and product

Firstly service was outstanding, easy company to deal with when we called after we ordered a second topper to see if they could send both at the same time, as we only had ordered the first topper less than 2 weeks before, was really happy that they was able to do this at short notice.

Ordering the toppers was easy and straight forward and as you are sending the company the dimensions, great see that they ask you to confirm before you pay.

The mattress toppers are really comfortable and I have had the most comfortable nights since in my motorhome, no issues at all.

Excellent product and service.

27 maart 2026
Logo Custom Mattress

Antwoord van Custom Mattress

Hi Mark,

Thank you for taking the time to leave us a review!

We're absolutely thrilled to hear that you found the ordering process straightforward and that our team were able to assist in arranging both toppers together for you at short notice. We always aim to be as flexible and helpful as possible.

It's especially great to know that you're finding the toppers so comfortable and are now enjoying a much better night's sleep in your motorhome - that's exactly what we love to hear!

Thank you again for your kind comments and support. If you need anything in the future please do get in touch.

Best regards,
Custom-Mattress

Beoordeeld met 4 van de 5 sterren

Great quality just slightly under size…

Great quality just slightly under size you need to research the mattress make dimensions of which the client is purchasing the topper for, then you could offer the ready, size n shape for that mattress

27 maart 2026
Logo Custom Mattress

Antwoord van Custom Mattress

Hi Kevin,

Thank you for taking the time to leave us a review!

Thank you very much for your feedback, we're delighted to hear that you're happy with the quality of the topper.

We're very sorry to hear that the sizing wasn't quite right. All of our toppers are made to the measurements provided at the time of order, so if it appears that your item has been made differently to the dimensions you requested, please do get in touch with us directly and we'll be more than happy to look into this for you.

Best regards,
Custom-Mattress

Beoordeeld met 5 van de 5 sterren

Excellent quality and comfort....made…

Excellent quality and comfort....made and sent within a few days. Great value

18 maart 2026
Logo Custom Mattress

Antwoord van Custom Mattress

Hi Graham,

Thank you for taking the time to leave us a review!

We're so pleased to hear you're happy with the quality, comfort, and value of your mattress, and that it was made and delivered quickly.

We really appreciate you taking the time to share your experience.

Best regards,
Custom-Mattress

Beoordeeld met 5 van de 5 sterren

Mattress for caravan. We ordered a gell top mattress for over…

We ordered a gell top mattress for over caravan . Slept on it this week very comfortable. Communication was very good when placing order with custom mattress to double check sizes. Overall very pleased with service.

9 maart 2026
Logo Custom Mattress

Antwoord van Custom Mattress

Hi Mark,

Thank you for taking the time to leave us a review.

We're delighted to hear that your mattress topper for your caravan is so comfortable and that you were pleased with the communication when confirming your custom measurements.

It's great to know you're happy with both the product and the service. We really appreciate you taking the time to share your experience.

Best regards,
Custom-Mattress

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, excellent product. From ordering online to delivery was 7 days, unbelievable service . The product( 2 mattresses) were made to the exact measurements given and made to a high standard. Obviously will recommend the company and their
products

20 februari 2026
Logo Custom Mattress

Antwoord van Custom Mattress

Hi Brian,

Thank you for taking the time to leave us a review!

We really appreciate your fantastic feedback! We're thrilled to hear that you were impressed with the speed of the service and that your two mattresses were made exactly to your measurements and to a high standard.

Your recommendation truly means a lot to us and we really appreciate your support!

Best regards,
Custom-Mattress

Beoordeeld met 5 van de 5 sterren

Very comfortable and prompt delivery

The Matresses we ordered arrived sooner than we expected and were exactly to the size we ordered.
They are very comfortable as well which is the most important thing, of course

16 februari 2026
Logo Custom Mattress

Antwoord van Custom Mattress

Hi Nicholas,

Thank you for taking the time to leave us a review!

We're delighted to hear that your mattresses arrived promptly, were the perfect size, and, most importantly, are very comfortable.

We really appreciate you taking the time to share your experience. If you need anything in the future please do get in touch.

Best regards,
Custom-Mattress

Beoordeeld met 5 van de 5 sterren

Motorhome custom nade mattress

I google looking for a custom made mattress for my motorhome, and this company came up after reading about them I emailed them, they responded and asked what I required. After some correspondence we went ahead and ordered one. They informed us when it was dispatched, from ordering to arriving at my address was eight days, and we live in the north of Scotland. I was impressed and would recommend anyone looking for a custom made mattress for a bed in your home or for a camper van or caravan to give their site a look over. Again I cannot thank them enough for their prompt action and correspondence, plus the mattress was a perfect fit.

18 februari 2026
Review zonder uitnodiging
Logo Custom Mattress

Antwoord van Custom Mattress

Hello John,

Thank you for taking the time to leave us a review!

We're absolutely thrilled to receive your wonderful feedback, and to hear that your custom motorhome mattress was a perfect fit. It's great to know that the whole process, from ordering to delivery, was smooth and efficient.

We also really appreciate your kind words regarding prompt communication and support, and your recommendation!

If you need anything in the future please do not hesitate to contact us.

Best regards
Custom-Mattress

Beoordeeld met 5 van de 5 sterren

Great customer service from beginning…

Great customer service from beginning to end. Kept informed every step of the way. Good price and quality. Wiuld recommend.

4 februari 2026
Logo Custom Mattress

Antwoord van Custom Mattress

Hi Sue,

Thank you for taking the time to leave us a review!

We're really pleased to hear you felt well informed throughout and were happy with the price and quality. We truly appreciate your recommendation!

If you need anything in the future please do get in touch.

Best regards,
Custom-Mattress

Beoordeeld met 5 van de 5 sterren

Excellent mattress, quick delivery

Super quick delivery. Perfectly measured and the whole process was really easy because the dimension plans for submitting the measurements were super straight forward. Mattress comes with a made the measurement cover aswell and delivery was really quick.

2 februari 2026
Logo Custom Mattress

Antwoord van Custom Mattress

Hi Abigail,

Thank you for taking the time to leave us a review!

We're so pleased to see your wonderful feedback, and to hear that the measurement process was clear and easy to follow. It's great to hear that the mattress and Coolmax cover were exactly as expected, and that the delivery was nice and quick too.

If you need anything in the future please do not hesitate to contact us.

Best regards,
Custom-Mattress

Beoordeeld met 5 van de 5 sterren

Very pleased.

Great mattress, price and service from Katie and their customer services office.

2 februari 2026
Logo Custom Mattress

Antwoord van Custom Mattress

Hi Trevor,

Thank you for taking the time to leave us a review!

We're delighted to hear your lovely feedback and are so pleased to hear you're pleased with the mattress, price and service provided. We'll be sure to pass your kind comments to Katie and the customer services team.

If you need anything in the future please do get in touch.

Best regards,
Custom-Mattress

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