From the simple ordering online of my custom order and the very prompt comformation of my order I was very happy. I ordered our topper to go on top of our camper bed/seating cushions. It made a w... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Straight forward process although measurements checked a few times which is fine to get it right. Good coms. Tried the mattress for long weekend break in our MH and very pleased. Just what we neede... Toon meer
Helpful on phone. Mattress topper has made all the difference. Arrived within 2 weeks & just as described! Excellent service!
Found this company who do mattresses to fit, they had great reviews, it was so easy, followed the instructions and took all the measurements of the shape (it’s a corner mattress in our mh) and sen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Contactgegevens
Unit 1C, Guardian Road, NR5 8PF, Norwich, Verenigd Koninkrijk
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,8
Uitstekend
246 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good communication and checking of…
Good communication and checking of measurements when placing order. Quick and efficient service, mattress arrived promptly.
26 januari 2026
Antwoord van Custom Mattress
Hello!
Thank you for taking the time to leave us a review.
We're so pleased to hear that the communication and measurement checks were helpful and that your order was handled quickly and efficiently.
We're also pleased to hear that your mattress arrived promptly and we appreciate you taking the time to share your experience. If you need anything in the future please do get in touch!
Best regards,
Custom-Mattress
Order processed quickly
The order turn around was very quick from start to delivery.
22 januari 2026
Antwoord van Custom Mattress
Hi Sonny,
Thank you for taking the time to leave us a review!
We're so pleased to hear that your order was processed quickly and that the turnaround from order to delivery was so fast. We really appreciate you sharing your experience.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Fantastic service quick delivery and…
Fantastic service quick delivery and very high quality would highly recommend them
9 januari 2026
Antwoord van Custom Mattress
Hi David,
Thank you for taking the time to leave us a review!
We're absolutely thrilled to hear you were happy with the quick delivery and high-quality product. Your recommendation really means a lot to us!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
What a great service great price early…
What a great service great price early delivery brilliant 👏
Autotrail gf80 motohome
15 januari 2026
Antwoord van Custom Mattress
Hi Paul,
Thank you for taking the time to leave us a review!
We really appreciate your great feedback and are pleased to hear you were happy with the service, price, and early delivery. It's fantastic to know the mattress was perfect for your motorhome.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Excellent customer service
Excellent customer service, Katie was a dream to deal with, super fast production, and delivery, packaged well, quality made mattress, 👌 👍
15 januari 2026
Antwoord van Custom Mattress
Hello,
Thank you for taking the time to leave us a review!
We truly appreciate your wonderful feedback. We're so pleased to hear that Katie was a pleasure to deal with and that you were happy with the fast production, delivery, and packaging!
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Fantastic service
Fantastic service. Very easy to use website with plenty of options for different needs. Excellent communication in confirming the order and correct size, and also in keeping up to date on delivery of the mattress. Product arrived promptly, very comfy which my son absolutely loves and overall price was very reasonable.
9 januari 2026
Antwoord van Custom Mattress
Hi Adam,
Thank you for taking the time to leave us a review and for sharing your fantastic feedback!
We're really pleased to hear you found the website easy to use and that our team kept you well informed throughout the ordering and delivery process.
It's wonderful to know the mattress arrived promptly and that your son loves how comfortable it is. We truly appreciate your kind words and are glad you found the quality and price just right.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Glad I found you
Excellent helpful staff manning the phone
Shortish lead time after order
Lovely quality product
9 januari 2026
Antwoord van Custom Mattress
Hello Donald,
Thank you for taking the time to leave us a review!
We're really pleased you found us and that our team were helpful over the phone. It's great to hear you were happy with the lead time and the quality of the mattress.
We really appreciate you taking the time to share your experience. If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Good all round
Good all round, communication, speed, delivery and the best sleep in a long time.
9 januari 2026
Antwoord van Custom Mattress
Hi Mark,
Thank you for taking the time to leave us a review!
We really appreciate your lovely feedback and are so pleased to hear that you are pleased with the communication, speed and delivery. We're even happier to know you've had the best sleep in a long time!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Excellent service for a custom made…
Excellent service for a custom made mattress for a campervan. Very efficient from our initial order to delivery. The mattress arrived in a week. It fits perfectly and is very comfortable. We are very happy with our purchase.
1 december 2025
Antwoord van Custom Mattress
Hello Kim!
Thank you for taking the time to leave us a review.
We're thrilled to hear that your custom mattress arrived quickly, fits perfectly, and is so comfortable! It's wonderful to know you are happy with your purchase, and we really appreciate you sharing this.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Excellent service and quality and…
Excellent service and quality and updates on delivery
17 december 2025
Antwoord van Custom Mattress
Hi Wendy!
Thank you for taking the time to leave us a review.
Thank you so much for your lovely feedback. We're so pleased to hear you're happy with the service, quality and delivery updates.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Perfect customer services …
Perfect customer services they checked and double checked my mattress suzes where exactly what I required and a super fast turn around. Mattress was perfect fit and and so comfortable I would defo recommend
1 december 2025
Antwoord van Custom Mattress
Hi Sindy!
Thank you for taking the time to leave us a review.
We're thrilled to hear that our team took great care in checking your mattress sizes and that the turnaround was quick. It's wonderful to know the mattress fits perfectly and is super comfortable.
We really appreciate your recommendation! If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
First class service and response when…
First class service and response when contacted. Would recommend
30 september 2025
Antwoord van Custom Mattress
Hi Sandra!
Thank you for taking the time to leave us a review.
We're thrilled to hear that you received such wonderful service and support when contacting us.
Your recommendation means a lot, and we truly appreciate you sharing your experience! If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Superb experience and service
From the point we enquired to the arrival of the custom matress we had made for our Grandson, the communication was outstanding as was the assistance in making sure the measurements were correct.
Thank you
1 december 2025
Antwoord van Custom Mattress
Hi Mark!
Thank you for taking the time to leave us a review.
We're absolutely delighted to hear that the entire process, from enquiry to delivery of your custom mattress, was smooth and that you felt supported with the measurements.
It's fantastic to know you're happy with the service, and we hope your Grandson enjoys his new mattress!
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
This company was great
This company was great with their customers service, speed and excellent product.i love my mattress thank you
1 december 2025
Antwoord van Custom Mattress
Hi Hedley!
Thank you for taking the time to leave us a review.
We're thrilled to hear that you're happy with your mattress and that you had a positive experience with our customer service and delivery.
Your feedback means a lot to us, and we really appreciate you sharing it! If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
I would of given 5 stars but there was…
I would of given 5 stars but there was a dirty mark on the cover but everything else was great and a speedy delivery
1 december 2025
Antwoord van Custom Mattress
Hi Susan!
Thank you for taking the time to leave us a review.
We're delighted to hear that you were happy with the speedy delivery and overall experience. We are unable to see that you've contacted us regarding the mark on the cover, but please feel welcome to reach out to our team and we will be more than happy to help resolve this for you!
Best regards,
Custom-Mattress
Antwoord van Custom Mattress
Hi Katarzyna!
Thank you for taking the time to leave us a review.
We're glad to hear you received your order quickly and that the product matched your expectations.
We really appreciate you sharing your experience! If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Great service
Great service, ordered on the website and came the next week. Perfect size. Really happy with the final product.
20 november 2025
Antwoord van Custom Mattress
Hi Aaron!
Thank you for taking the time to leave us a review.
We're absolutely delighted to hear that your order arrived quickly, fits perfectly, and that you're happy with the final product.
We really appreciate you sharing your experience and hope you enjoy it for years to come! If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Needed a topper for Motorhome mattress
Needed a topper for Motorhome mattress. Ordered online. Straightforward, with a quick response regarding measurement issues. Received topper well within expected delivery time. Perfect fit. Used for first time last night, extremely comfortable.
30 oktober 2025
Antwoord van Custom Mattress
Hi Sarah!
Thank you for taking the time to leave us a review.
We're absolutely delighted to hear that your motorhome mattress topper was easy to order, arrived on time, and fits perfectly.
It's wonderful to know you found it extremely comfortable on the first use. We really appreciate you taking the time to share your experience!
Best regards,
Custom-Mattress
Just received my new v berth mattress
Just received my new v berth mattress, premium quality and very comfortable to lay on.
Process to have it made was super simple, got an email from the company asking for more measurements that I wouldn't of thought of, made it so the curve was perfect.
It was made fast and delivery was quick.
I would recommend this to anyone looking for an odd shape mattress.
13 november 2025
Review zonder uitnodiging
Antwoord van Custom Mattress
Hi Ollie!
Thank you for taking the time to leave us a review.
Thank you so much for your kind words! We're delighted to hear that your new V-shaped mattress fits perfectly and feels comfortable.
It's great to know that the measurement process was straightforward and that the additional guidance helped achieve the exact shape you needed.
We're so pleased that the production and delivery were nice and quick for you! Thank you for recommending us - it really means a lot! If you ever need anything else, we're always here to help.
Best regards,
Custom-Mattress
Excellent customer service from start to finish
The service from start to finish was first class! The product was exactly what we ordered and was ahead of the promised delivery time!
Also thanks to Katie for all the help and advise she gave us!
17 oktober 2025
Antwoord van Custom Mattress
Hi Dennis,
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear that your experience from start to finish was first class, and that your order arrived ahead of schedule. Katie will be thrilled to hear your kind words!
Thank you again for sharing your experience, and if you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.