Revised rating for my review: Where is my order placed on 6-24? Order number 8014 My order had stayed “in fulfillment “ since I placed it. After asking for a status I received an update quickly tha... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I don't like that you cannot preview badges when you order more than one. I liked namebadgeinternational interface where I could design a badge, then add additional names/titles without recreating a w... Toon meer
Bedrijf heeft geantwoord
I had issues with my order. I contacted support through chat, and they were quick to test and confirm that they had a problem on their side, and they would look into it and contact me by email. He e... Toon meer
Bedrijf heeft geantwoord
Edit: after reading my review, manager approached me via email with an apology for their mistake and processed my exact order. I received it today. They are perfect. Thank you very much. I ordered... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Customgenie
Geschreven door het bedrijf
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Contactgegevens
Verenigde Staten
- customgenie.com
3,6
Gemiddeld
108 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 82% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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I had an account with NBi and…
I had an account with NBi and customgenie had no sign in area on their home page?
28 mei 2026
Antwoord van Customgenie
Thank you for reaching out! The sign-in is located in the upper right corner of our homepage. If you need any help signing in, please reach out to our Customer Service team and they'll take care of you.
We appreciate you choosing Custom Genie.
Antwoord van Customgenie
Hi Doris,
Thank you for your feedback, and we sincerely apologize that you didn't get a response. We appreciate you taking the time to share this with us.
We sent you an email yesterday to follow up on your concerns. Once you get back to us, we'll make sure to prioritize your situation and get you the support you need.
We appreciate your patience, and we look forward to hearing from you.
Thanks for choosing Custom Genie.
Products came out exactly like I…
Products came out exactly like I designed them - no guesses on qaulity
13 april 2026
Antwoord van Customgenie
Hi Peter, thanks so much for the feedback!
We're really glad the products came out exactly as you designed them. That's what we're all about.
We can't wait to work with you again!
I had issues with my pen customization
I had issues with my order. I contacted support through chat, and they were quick to test and confirm that they had a problem on their side, and they would look into it and contact me by email. He ended up following through and contacting me once it was working correctly. This type of support and willingness to admit being wrong and fixing it quickly is what causes me to trust a company with my money and time.
20 mei 2026
Antwoord van Customgenie
Hi Judith, thanks so much for this feedback. We're really glad you had this experience with our team.
It means everything that we were quick to acknowledge the issue, own it, and follow through to make it right. That's exactly the kind of support we want to deliver every time.
We truly appreciate your trust in Custom Genie, and we can't wait to work with you again!
Daniel was VERY helpful.
18 mei 2026
Antwoord van Customgenie
Hey Janet, thanks so much for the feedback!
We're really glad Daniel was able to help you out.
We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Old site so much better
I have ordered from Name Badges International for years. This new site is painful to use. Please make adjustments for easier ordering.
Please add a field for PO numbers also as most ASI members need this information for billing.
12 mei 2026
Antwoord van Customgenie
Hi Kelli,
Thank you for your feedback. We sincerely apologize that your experience hasn't been as smooth as expected. We understand the frustration, and we take your feedback seriously.
We've noted your feedback and are passing it along to our team.
We appreciate your patience.
Thank you for choosing Custom Genie.
Antwoord van Customgenie
Hey Douglas,
Thanks for the feedback!
We're really glad the website was easy to use and the stickers turned out great. We can't wait to work with you again!
Great customer service!
23 april 2026
Antwoord van Customgenie
Thank you for the kind words. We appreciate your support and are glad you had a great experience with us.
Seamless and easy
Seamless and easy. I do wish I didnt have to get a coupon code as a distributor, but overall it was still a simple process.
28 april 2026
Antwoord van Customgenie
Thanks so much for the feedback!
We're really glad the process was seamless and easy for you. We appreciate your input and we'll take it into account, we're always working to improve and make things even better for our distributors.
We can't wait to work with you again!
Great customer service!
28 april 2026
Antwoord van Customgenie
Hey Audri, thanks so much for the feedback!
We're really glad our team came through for you.
We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Did not follow the specific special…
Did not follow the specific special request you guys sent me the wrong name on my tags I ordered
4 april 2026
Antwoord van Customgenie
Hi Angel,
Thank you for bringing this to our attention. We sincerely apologize, that's not our standard. We want to address this and get you the correct badges right away.
We've already reached out to you directly. Once you get back to us, our team will work with you to ensure everything is corrected and produced exactly as you expect.
Thank you!
Antwoord van Customgenie
Hi Tianna,
Thank you for bringing this to our attention. We sincerely apologize for the delay on your return request. We want to review this as soon as possible.
We've already reached out to you directly to support you through the return process. Once you get back to us, we can figure out the best way to help you and make sure this is handled correctly.
Thank you for your patience.
Super easy to load my logo info onto…
Super easy to load my logo info onto the name badge that I wanted. Thank you!
24 april 2026
Antwoord van Customgenie
Hey Starlene, thanks so much for the feedback!
We're really glad the process was smooth and easy for uploading your logo. That's exactly what we're going for.
We can't wait to work with you again!
Website glitched and I had to start…
Website glitched and I had to start over. Also it is not easy to use or customize badges as you cannot choose exact font size and there is no guidelines to accurately measure logo size, etc.
24 april 2026
Antwoord van Customgenie
Hi Theresa,
Thank you for sharing this feedback. We sincerely apologize for the website glitch. We're always working to improve our platform, and your feedback about customization challenges—font sizing and logo measurement guidelines—helps us get better.
We've already reached out to you directly to make sure we get this right for you. Once you get back to us, we'll work with our design team to ensure you get exactly what you need, exactly how you want it.
We appreciate your patience.
Thank you for choosing Custom Genie.
Antwoord van Customgenie
Hey Dale, thanks for the feedback!
We're really glad the stickers and delivery both came through for you.
We can't wait to work with you again!
Fast reponse
23 april 2026
Antwoord van Customgenie
Hi Karen, thanks for the feedback!
We're committed to getting back to you quickly, and we're glad we delivered on that. We can't wait to work with you again!
Antwoord van Customgenie
Hi, thanks so much for the feedback!
We're really glad we got your order to you quickly. We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Since last we ordere
Since last we ordere, the company had a change over. This time, I was able to send in a past order and they were able to duplicate our order from the year before. Great job.
30 maart 2026
Antwoord van Customgenie
Hey Shea, thanks so much for the feedback! We're really happy we could dig up your old order and recreate it perfectly for you. We're committed to making sure your reorders are smooth and easy. We work hard to take care of our loyal customers like you.
We appreciate you sticking with us, and we can't wait to work with you again!
Ok product
We have several name tags from Name Badges Int'l whom you absorbed. The ones we just got from you seem lesser quality. They are printed slightly off center, so the white edge shows slightly more on one side than the other. They are not quite as solid, they feel lighter and almost hollow. The colors aren't as bright. Would have liked add'l font choices. But the service and shipping were fine, a little faster than before.
4 april 2026
Antwoord van Customgenie
Hey Carolyn,
Thanks so much for your feedback—we really appreciate you taking the time to share it. Your comments on the printing alignment and material quality are valuable to us, and we’re already looking into them.
We’re glad to hear you had a great experience with our service and shipping. Your feedback helps us keep raising the bar.
Thanks again for choosing Custom Genie!
Antwoord van Customgenie
Hey Michael, thanks so much for the feedback! We're really glad the product exceeded your expectations—that's awesome to hear. We appreciate you choosing Custom Genie, and we can't wait to work with you again!
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