Nice frames built to specs, great customer service! Box was not handled particularly carefully by carrier (completely open on both ends, large gash all the way through the box), but frames luckily und... Toon meer
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Lees wat reviewers zeggen
We ordered from Customer Picture Frames once and then ordered the same items in more quantities the second time. For our second order, we weren't notified of our order being canceled by the sender and... Toon meer
Bedrijf heeft geantwoord
Great selection, good prices, easy to use website. The frames were packed well and shipped fast. I will definitely use again. A request for future orders would be to label the frames. I had a l... Toon meer
Frames were packed so well for shipping and absolutely beautiful! Wonderful frames for such a great price!! The acrylic came with double lined protectant film and love the non-glare option! Turned out... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Every picture tells a story. Every story deserves a frame. But anyone who's ever looked into custom framing knows it's not cheap. There's a reason too. Custom picture frames are handcrafted by frame experts to provide a professional finish to your pictures, art prints, and keepsakes. You're paying for the craftsmanship. However, Anthony Fontana knew there was a better way. As the website continues to grow, the team is still dedicated to one thing: providing high-quality custom framing services that are professional but affordable.
Contactgegevens
6 Shirley Ave, 08873, Somerset, Verenigde Staten
- (800) 916-8770
- Hello@custompictureframes.com
- custompictureframes.com
4,7
Uitstekend
2K reviews
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Good enough, but flimsy at larger sizes
Honestly, I've bought quite a few frames from this place and I will say the larger sizes get a bit flimsy. It works, but not great.
11 maart 2024
Antwoord van Custom Picture Frames
We apologize for any inconvenience caused by our thinner mouldings at larger sizes. We understand your concern and are actively exploring solutions to ensure sturdier options for all our customers. Thank you for your feedback; it helps us improve our products!
Great customer service!
11 maart 2024
We ordered a strange size frame and it…
We ordered a strange size frame and it came quickly and was professionally done !! We will definitely buy more frames from custom picture frames company!!
4 maart 2024
Good price and quick turnaround!
28 februari 2024
Responsive customer service
Frame came damaged and broken, most likely in shipping. Repaired at home.
Update - great response from company, fast resolution and in term adjusted my review. Will continue to be a customer
22 februari 2024
Antwoord van Custom Picture Frames
We're so sorry to hear your frame arrived damaged, Aaron! We package each frame in our specially engineered boxes to minimize damage in transit, but sometimes things still happen. Our customer service team is always available to resolve issues with frames! We make the process as quick and hassle-free as possible. Our team will contact you to get more information about your damaged frame!
The selection was just what I needed to frame large puzzles
The selection was just what I needed to frame some large puzzles. The quality of the frames was superb! The company was also very responsive to any and every question I had. Also very prompt in fulfilling the order.
23 februari 2024
Good quality frames for the price
Good quality frames for the price. They helped me out when the mats didn’t fit and sent new ones at no cost to me. I’ve ordered from them twice and would gladly do so again!
22 februari 2024
Nice frames built to specs, carrier could be more careful
Nice frames built to specs, great customer service! Box was not handled particularly carefully by carrier (completely open on both ends, large gash all the way through the box), but frames luckily undamaged. Might be a good idea to reinforce packing since there seems to be a risk to safely of packages during shipping.
15 maart 2024
Great job on mats as well as frames
Great job on mats as well as frames. They were very precise on measurements and all the hardware and backings are included. All I had to do was secure my art on the mat, layer the plexiglass, art, and backing, apply the hardware for hanging, Voila!
18 maart 2024
I ordered 2 Frames and they are absolutely, beautiful!
I ordered 2 Frames and they are absolutely, beautiful! Quick service and packed with great care. I also love the fact that the frames are sized to exact specifications! Thank you! I plan to order some more frames in the future.
19 februari 2024
They were quick and cheaper than…
They were quick and cheaper than anyone. I loved speaking with there customer service rep
16 februari 2024
Customer service was phenomenal!
Customer service was phenomenal! The frames are also gorgeous. 10/10 recommend!
6 februari 2024
Good frame
Frame arrived packed well, great frame for my needs! Looks good on the wall.
29 januari 2024
Didn't Get What I ordered - Twice
I had a ad expeience with this company recently. Normally I would have rated them 5 stars, but this time, no. I ordered a framed photo. What I received was a frame (not even the one I ordered) with a mat (correct one) but no photo! I spoke with Annie, a wonderful customer service agent, who cancelled the original order and allowed me to reorder. When I received the second order it was still not 100% correct. They put the wrong mat on the photo, which was totally wrong for the photo and frame. I was not happy because I was entering the photo into an exhibition, and was embarrassed to enter it because of the wrong mat. Twice they screwed up my order. I was refunded the money for the mat, but it didn't help. I have used this company several times in the past, and have never had a problem. Not sure what is going on now. Definitely no quality control.
19 februari 2024
Antwoord van Custom Picture Frames
We're so sorry to have dropped the ball with your order this time around, Joanne! We appreciate your support throughout the years and hope you know this is not common for us. We're looking into the order and replacement order with the team to see what happened and to ensure we don't inconvenience any other customers. Thank you for bringing this issue to our attention.
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