Everything good - the product as ordered and the Royal Mail delivery OK. 2 small points - I didn't see an option for an express delivery, (luckily my order wasn't urgent) and the order was confirm... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fair pricing and super fast delivery! Nice to know that a real ironmonger exists offering this sort of service. This is better value than driving to my nearest ironmonger - unless of course I'd be g... Toon meer
Bedrijf heeft geantwoord
The washing pole itself arrived promptly and looks very nice and solid. The pulley attachment is less professional, but still good for the price and would be 4 or 5*... except the washing line, wall a... Toon meer
I chose C Watson hardware from a host of hardware companies on eBay. I wanted a good supplier because I needed special locks and special keys. I dealt with SAM who was patient kind, attentive, and ver... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Architectural ironmongery, hand and power tools as well as builders hardware available from Charles Watson (Ironmongers) Ltd, delivering throughout the UK.
Contactgegevens
125 Pellon Lane, HX1 5QN, Halifax, Verenigd Koninkrijk
- 01422 251 251
- sales@cwatson.co.uk
- cwatson.co.uk
4,6
Uitstekend
609 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Received my goods quickly and easily.
Received the key blanks I required quickly and without having to create yet another account.
Payment was easy and convenient using PayPal. Arrived quickly. Thank you.
21 maart 2025
Antwoord van Charles Watson (Ironmongers) Ltd
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Antwoord van Charles Watson (Ironmongers) Ltd
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Antwoord van Charles Watson (Ironmongers) Ltd
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Poor Customer Care - Avoid !
Item was not delivered, sent email and left message online, response took two weeks, only to say item was not available. So still no goods and having to process a claim through PayPal to reclaim monies already paid.
My experience was not a good one, buyer beware.
2 maart 2025
Antwoord van Charles Watson (Ironmongers) Ltd
No excuses, we let you down and we are sorry.
Your order was not processed correctly internally and you had to make a Paypal claim for us to alert us to the issue.
This is unacceptable from us.
Please accept our apologies for the inconvenience this has caused.
Quality
The product, worktop end caps were very reasonably priced. It was extremely easy to order and I was kept informed of thier journey. They arrived promptly and are a quality product.
19 maart 2025
Antwoord van Charles Watson (Ironmongers) Ltd
👍
I ordered ERA 353 key blanks
I ordered ERA 353 key blanks, needing the manufacturers ones instead of the clones that were sent.
Clones vary in specification to the manufacturers blanks and when cut are not working for my ERA lock. Tried calling twice to talk it through, no one picked up at the other end.
7 maart 2025
Antwoord van Charles Watson (Ironmongers) Ltd
Sorry you were unable to contact us. Please visit our website and send us an email. We will come back to you ASAP with a resolution. Thanks.
All ready bought 2 they were just what…
All ready bought 2 they were just what we wanted and wife wanted 1more.
H
6 maart 2025
Antwoord van Charles Watson (Ironmongers) Ltd
Glad you (and your wife!) are happy with you purchase. Thanks for the review.
Exactly what I ask for
Exactly what I ask for, good price and arrived ahead of schedule. Great service, would recommend...
5 maart 2025
Antwoord van Charles Watson (Ironmongers) Ltd
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Antwoord van Charles Watson (Ironmongers) Ltd
Thanks for taking the time to review us.
Item was not available
Item was not available, no offer of sending when it is back in stock. No contact except by email. Disappointed.
22 februari 2025
Antwoord van Charles Watson (Ironmongers) Ltd
Apologies, the item was discontinued and should not have been on our site (technical issue at our end).
Allowed me to order something they…
Allowed me to order something they don't have, don't answer store number..don't waste your time. I had to get in touch with the company not them contacting me. Do not waste your time
28 februari 2025
Antwoord van Charles Watson (Ironmongers) Ltd
Please accept our apologies. The order you placed was for a discontinued product which should have been removed from our website.
I'm sorry you were unable to reach us when you phoned, however, we did inform you of the situation via email and we received a response from yourself to this message.
Sorry for any inconvenience this caused you.
Antwoord van Charles Watson (Ironmongers) Ltd
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Delivered on time good communication…
Delivered on time good communication great product.
5 februari 2025
Antwoord van Charles Watson (Ironmongers) Ltd
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Very swift delivery
Very swift delivery, and product seems good ( not yet fully erected). Packaging a bit tight and difficult to remove.
2 februari 2025
Antwoord van Charles Watson (Ironmongers) Ltd
Thank you for your order and your feedback on packaging. This will be passed to our warehouse team for review.
Ideal for our needs
Items sent out quickly and good communication. Ideal for our needs and very reasonable prices.
21 januari 2025
Antwoord van Charles Watson (Ironmongers) Ltd
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Website said 1-3 days delivery ordered…
Website said 1-3 days delivery ordered the product rang them 4 days later to be told it has to come from the manufacturer first it should be with you Thursday that will be 7 days since the order. Golden rule don’t promise what you can’t give
16 januari 2025
Antwoord van Charles Watson (Ironmongers) Ltd
Please accept our apologies. All our kickplates are made to order and consequently there is a lead time on these. This is something that we currently don't make clear and you were right to expect your order to be delivered within 3 days. We accept the criticism and will make improvements accordingly.
Good value - great service!
Easy to navigate website. Found a choice of items I was looking for at a very reasonable price. Delivered promptly. What’s not to like!!
5 januari 2025
Antwoord van Charles Watson (Ironmongers) Ltd
Thanks Graham 👍
Heavy Duty Washing Line Pole
After two failed attempts online (with different companies) I finally got what I paid for. I should have came to Charles Watson first. Ordered the weekend before New Year and I didn't expect delivery until after New Year but it arrived New Years Eve. Excellent service and exactly what I need.
29 december 2024
Antwoord van Charles Watson (Ironmongers) Ltd
Thanks for a great review, glad we had what you needed.
Sturdy iron brackets
Sturdy iron brackets , arrived on time, perfect for the job. Used it to convert a shelf into a standing desk
19 december 2024
Antwoord van Charles Watson (Ironmongers) Ltd
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