CycloTricity Reviews 

I was assured i would get my bike before xmas,then i was told it would be straight after xmas, then they admit that the bike builder was on holiday until the new year! lies and more lies. Don't believe their delivery times.They lure you in then let you down.

I’m the happy owner of “The Beast” brilliant bike. I must say the team here are brilliant fantastic customer service, thanks Elaine and Connor.

Explained on phone when making sure I had correct item , also explained that delivery was 2-5 days , did send email after 4-5 days & got a response with tracking number & estimated date , arrived following day , was pleased with item .

I bought a Cyclotricity Stealth 500w about 6 months ago and have covered several hundred miles on it. It is exceptional value for money, and in general I am very happy with it. It's comfortable to ride and the battery lasts all day. However, I have a few 'buts'.
They advertise that the bikes are built in the UK. No, they are 'assembled' in the UK, from entirely foreign parts. When it arrived, I found the gearing was bizarre. Without power, I could hardly peddle it on the flat, never mind up a mountain. I changed both the chainring, and the freewheel cassette (that only cost about £30) and now it is much better. My final quibble is that there are few, if any, agents around. I had a minor electrical fault, and had to take the bike to Glenthrothes to get a fix.

Delivery was later than originally expected, pedals were missing, however, after a phone call and email to confirm details issue was resolved quickly.
So far so good with bike, sturdy bike, good components.

Cyclotricity were great at resolving the problems (possibly caused by me) I experienced initially with my 36v 250W conversion kit.
I'm impressed by the quality of the kit but even more impressed with the after-sales care I received.
Cyclotricity are 100% recommended by me!

Lost all trust in Cyclotrocity. I bought a conversion kit from them approx 2 years ago and now the battery has degraded such that the range is only 8 miles on relatively flat roads and the system is only partially used at level 1 assist. You cannot get another battery from anywhere else as nobody supplies batteries for these system, must ask why not. Spoken with UK an agent and found they could not give me any technical help on the battery spec. Suspect this is a low quality product. Just spoke to Elaine who told me that if I wanted a charger for a new battery it would cost an extra £59.99. Now starting to strip my Cyclotricity system out and get rid of the poor quality system. Buyers beware expect to replace you battery early. When I check both my battery and motor unit I found it did not have any makers mark, serial number or CE a marking suggest it is a poor quality Chinese knock off. Not impressed.

Ordered front wheel e-bike kit and it arrived really quickly.......however my heart sank when I discovered that they had sent the wrong sized wheel. The good news was that easy to get hold of customer service and Elaine was great. Wheel collected and correct replacement delivered - so issue resolved within a week. As for the kit needed a bit of tweaking to fit but love it and cycling to work every day - even in the wind and the rain.

Bought online. A bit of a delay with the courier, arriving a week later than the date the courier texted.
However, Cyclotricity support were very helpful.
A couple of niggles - an uncapped wire that had me puzzled (why is it even there if not needed?). A tire dust cap missing. And video instruction on a bike that has bolts in a different place than mine. Poor Elaine on support dealing with my questions! (Very politely)
Overall, I love my bike, it's been a joy to ride to work and back. Brilliant value for money.

Bought a bike that broke within six months and when I tried to return it I was told it wasn't their responsibility.

Spent a month going back and forwards between Cyclotricity and Generation electric before one of them took responsibility.

Was told by a customer service agent (Conner Gibb) to "do my own research" and that he wouldn't help me with the problem.

Naturally, I asked to put in a complaint but this too, was completely ignored.

So avoid this company at all costs

I can't reply to the below comment but just for any customers that sees this.

Cyclotricity claim that all bikes have a year warranty and yet, as you can see below, they deny even having a six month warranty.

Also, it is uk law for all electronic goods to have a year warrenty. So I will be reporting them to trading standards.

Good customer service from Elaine
And prompt delivery of part ordered as advised.

Great service. Wanted a longer life battery. Very helpful and knowledgeable

Trustworthy.
Friendly support.

The ordering process was straightforward on the website. The only confusion with the ordering was a pop-up warning when ordering the control - panel. This suggested that the LCD display was not quite compatible with other items in the kit. I then incorrectly ordered the LED module and had to get it swapped out which delayed the bike conversion. As for the completed bike - it was excellent! The components are high quality and the ride experience is great. The online installation manual is detailed and made the install easy and snag free.

2 years After purchasing an
e-bike from Cyclotricity I had to get some advice via their web-chat followed by some email’s all was sorted promptly well done & thank you 👍🌈

Absolutely appalling service.

If I could give zero stars I would!

I have a bike that arrived faulty weeks ago, emailing zen desk, over 30 emails so far over a few weeks so far and no resolve. I keep asking for the complaints service and not being given the information.

Finally offered a video call but I work full time, how am I supposed to resolve this.
I would like a return and replacement or refund but no one is really helping!
£700 birthday gift that I cannot use!
I do not recommend this company at all! 🤬

Purchased a 36v 250w conversion kit 3 days later a 1000w 48v wheel only turns up , contact Cyclotricity customer services told me they would get it collected next day then send right order ,that was 8 days ago every working day I get an email and message from DHL stating a collection time and nobody shows up, today I printed the label provided by Dhl and proceeded to drop it off and was told failed parcel and refused to except it ,so 11 days after purchase I still have something I didn't order and now want a refund because I cannot go through this again, updated 13 days after purchase DHL finally collected this wrong wheel on a Friday supposed to deliver back to Cyclotricity on Monday that then changed to Tuesday and was delivered Tuesday Wednesday morning still no refund , had to open PayPal case but still waiting for my money back, Reply to Cyclotricity reply, Yes most of the problem was DHL your courier but someone sent a wrong wheel instead of the kit I purchased in the first place to start the whole thing off , I appreciate that communication was for the most part good so I've added another star ,but even after DHL finally collected it took 5 days to get back to you then after another 26 hours PayPal stated I had been refunded by PayPal as case decided in my favour so am unsure if that was because Cyclotricity had put through refund or PayPal as stated decided, Anyway after 18 days I'm refunded case closed will buy off ebay, personally I wouldn't renew that contract with DHL when it expires from this experience they are worse than Hermes

I recently spoke to elaine as my bike battery had burned out. She asked me to send it back right away and I have already received a replacement . Thank you elaine for a quick and excellent service that I cant fault

Equipment is well made and instructions clear enough to allow installation with a basic knowledge of bike maintenance.
Through life support has been excellent with queries answered promptly.
The kit has made my old but sound Specialized Hardrock into a practical alternative to commuting by car.