CycloTricity Reviews 

Ordered a Stealth using the Halfords Cycle2Work vouchers - just had to email, rather than ordering via the website. Elaine was (as you can tell from the other reviews) extremely helpful in guiding me through this process.

Took exactly 2 weeks from first contact to having the bike show up and be ready to go. Even comes with a free child entertainment system (massive cardboard box).

Review title applies to the process and the bike. :)

Ordered conversion kit. Minor issue with courier was dealt with very quickly by Cyclotricity and great communication from Elaine at Customer Services. Kit delivered quickly and although I haven't had chance to fit it yet, all looks promising and products look to be of a good quality. Would happily deal with again!

My conversion kit malfuctioned after 5 years. Email communication with Cyclotricity identified the problem and I was able to fix it in a few minutes. Thanks for the excellent customer service from Elaine Macanas.

After some initial problems with my cycle especially with regard to contacting them, they seem to have upped their game and now respond quickly to any queries.

Had a mid-drive unit fitted on my 2nd bike by my local cycle shop. So far, very happy with the result. My queries with Cyclotricity Customer Services have been answered promptly and fully.

I have a DIY kit on my work bike that is a few years old now and had stopped working. Elaine Macanas kept in contact via email until we could figure out the problem. I now have the correct parts to fix my old kit and I also have purchased a new DIY kit for my off road bike. The DIY kits are really good and the customer service is EXCELLENT.

Ordered a middrive kit (circa £700). No order confirmation, invoice, delivery info etc. Several issues with the order, missing items and battery incorrectly labeled as 48v. Instructions in Chinese. The kit started to make a squalling noise within 20miles of first riding and power kept dropping out. I also couldn't de-restrict as the company told me the control unit was not the one they sell (certainly came in their box!). When I asked to return the item, custsomer services ignored me until I called them. Took weeks and many hours of work to essentailly be back. Nice lady in customer services though.

Had a battery problem and had to return for exchange. After initial problems the issue was dealt with in a professional manner and new battery provided

Awful company
they answer your messages with no answer at all and a generic "have a lovely day" as for returning an item and getting your money back, good luck!
still waiting on refund despite what they say in there reply as of 23/4/24.
item has been returned to them pf tracking #UX5298816
Did eventually get refund :)

Great support if you have any problems fitting the kit, which is complete with all the parts required in any case.

I got super fast, helpful and accurate answers to my questions regarding a replacement battery.

Very good people to do business with, helpful and responsive, received my bike kit today after being messed around by the couriers, Cyclotricity used DHL and they are terrible, lost the first delivery and had to have another kit sent out which was done over night, over all pleased with my purchase.

I had an issue with the rear wheel assembly on my Stealth 500, I contacted Cyclotricity, they were very helpful and sent me the missing parts that I needed and must have mislaid. Thank you Elaine for dealing with this I am most grateful.

I required a cable to repair my Cyclotricity Sahara cycle and although this wasn't available the complete pannier was recommended. This was at a very good price and saved me a lot of work. The pannier was despatched quickly and the cycle was repaired successfully. At all times my queries were answered promptly and the advice given was correct. Brilliant service Many thanks. Phil

I am very pleased with the conversion kit to electricity my favourite old Raleigh bike.
LOOKS REALLY PROFESSIONAL !!!

Big THANK YOU to ELaine for your help in sorting our the problem with wheel measurement !

I ordered a new battery for my Cyclotricity Revolver. It arrived promptly, and within a few days I was riding the bike again. Elaine and the team were helpful in explaining how to remove the battery from its holder before attaching the holder to the bike (I had to remove the old holder first because the battery is not the same as the original one that came with the bike).

Great communication with the advisor.I've got the 250w front wheel only,which looks solid well build, quieter and quicker than the previous LVBU one.

Firstly I’d like to say eventually I’m really happy with my bike (1000W Stealth) from Cyclotricity. However It took a long time to achieve satisfaction. I placed my order back in October 2023, the first bike I was sent had clearly been used (not necessarily on the road but maybe a showroom model) it was grubby / dirty in places there were several damaged parts which couldn’t (all) have happened in transit. Although Cyclotricty insist it was new, I’m not convinced. (Also missing the throttle which I ordered in addition) Anyway, returning that bike was a nightmare having this huge box awaiting collection was far from ideal. The whole process took ages, Upon receiving the bike back Cyclotricity said that I hadn’t secured it properly and more damage was done to the battery, (I returned it exactly how I received it) and offered for me to keep the damaged battery (which was now cracked and would be exposed to water ingress and good knows what else) for my new bike, or 10% off a new one 🤷‍♂️ wTHEf ! I declined their kind offer and demanded a new bike with new battery after some stressful back and forth emails eventually they agreed to a new battery. I now have the satisfactory new bike and replacement battery. New bike arrived before Xmas with a broken battery 🤦🏼‍♂️ (in fact exactly how the 1st battery was described to me when offered to keep it, could be a coincidence but I think they sent me the old broken / cracked battery back. So had to wait out the Xmas period before returning the broken battery again and having a new one sent to me.

Finally !! It’s mid January and I’m happy with it, Shame it took 2 1/2 months to rectify the issues.

I must also stipulate that Elaine (who I feel was the middle person in helping resolve my issues) has been excellent throughout, she kept me updated with calls and emails so I can’t fault her efforts to keep me happy as a customer. I feel the slow resolve and poor speed of communication and ridiculous offers comes from above. Thanks Elaine for your effort’s Cyclotricity should give you a medal.

Now to bike itself.
The bike is great (Now) can’t fault it. I went for the 1000w model with hydraulic brakes and throttle, It was easy enough to hack with clear instructions (to disengage 250w limit). Im 6ft tall and weigh 100kg the bike will easily do 25mph without pedalling (throttle only) on a flat road (erm I mean country track privately owned) 😉 would probably do 30mph as specified, if I was a tad lighter or on a downhill slope.
The bike is obviously quite heavy with the weight of the battery and the motor etc, so takes a bit of effort manoeuvring it like when putting it away over lifting over stiles etc. But when riding either wish assist or throttle the weight is unnoticeable as the power from the motor makes light work of it. I definitely recommend this bike and wish people a hassle free purchase as the problematic dealings were too lengthy.

After 8 years of happy e-cycling I decided to buy an extra battery for my pannier mounted system.
Elaine and team were wonderful and sent me what was needed very promptly. So now I can look forward to even longer rides.
thanks Cyclotricity