CycloTricity Reviews 

Excellent service

Good company to deal with
Very quick email responses
Delivery took a little while, but everything was delivered & information supplied

Bought a front wheel kit in 2018, no issues totally reliable battery was still good but bike was stolen. Will be getting another kit, much cheaper than the competition (Switch,Boost) with similar quality.

Some initial technical issues were resolved by Elaine and the e kit has given me a new lease of life with my cycling at 75.

My first attempt at contact failed as the website would not send my message. I then left a voicemail and was contacted the following day by Elaine. She was helpful and said sh would send a self diagnostic list. This did not arrive as the email address taken over the phone was incorrect. I found the fault anyway and sent an enquiry via the website. From then on I had personal service from Elaine and the necessary cable arrived in the post. Sheldon contacted me to ensure that I had everything I needed.

I had a problem with a new kit that has now been resolved thanks to Elaine who is very good .

Bike Model: Stealth + all optional upgrades

Cons:

1) Cheap (upgraded) hydraulic disc breaks that broke after four weeks.
2) Battery cutting out frequently after four weeks.
3) LCD was no longer showing correct battery info after two weeks
4) Cheap suspension
5) I have to hold the gear I want to use in place, as letting go means it cycles down to the lowest gear.

I contact the retailer to speak to them about the myriad of issues to which they responded the bike was no longer able to be returned. This was after 30 days..After 30 days you’re stuck with a cheap, malfunctioning bike!

Beware of this company, coning people into buying into their local business brand, when in fact everything is cheaply imported from abroad. I have many bikes as I am an avid cyclist and I wouldn’t even give this 1 star. I asked for proof of purchase (a basic receipt) and I was informed they can’t provide it. I’m sure that’s illegal.

Pro’s: Fast (when working for the first three weeks prior to the return policy becoming void there after)

Protect your money!!!!

I am old and have difficulty with modern technology.
Elaine, of Cyclotricity, showed endless patience in steering me through the process of buying a cycle battery.
This is now in place, and operating as anticipated.

how easy and friendly staff are and very helpful elaine could nt do enough to help me she was a star got my bike up and running straight away

Back in June I saw their 'Aura' offer of a bike designed for front electric motor being sold without motor needing only a front wheel to make it into a low stepover pedal bike for £75. As I was looking for a new pedal bike this seemed like a bargain offer and I called to ask for more details (frame size etc). I was told the price had increased to £99 that same morning, but reassured by my conversation with the lady on the 'phone I ordered the bike anyway and sourced a front wheel for £25.
The bike arrived in a damaged box and I took many pictures and immediately called the company to inform them of scuffs and imperfections. The following day when trying to fit the new front wheel I discovered that the axel slot was bent and not wide enough to allow the wheel to be fitted. The damage probably resulted from the box being dropped during transit as the forks were protruding from the bottom of the package when delivered (something hidden in the courier's delivery image as the bottom of the box was standing on gravel but clearly visible in the many pix I sent to the company).
On reporting this I was told by the same lady I had spoken to previously that they would arrange a replacement, but this offer was later rejected by a manager. He said I had no proof of damage and should have inspected the package more closely while the delivery driver was still there.However, even if the box had been undamaged the problem with the wheel axel slot would not have been apparent until the bike had been unpacked and the wheel ready for fitting.
While disputing my claim the manager offered to send a new set of forks for me to fit OR a completely new bike, free, if I agreed to pay £40 carriage!
I could keep the existing bike and dispose of it as I wished.
I was not happy with what seemed like a very unusual suggestion and not one that fitted with consumer legislation.

I emailed to say that I wanted a full refund and for them to arrange for return of the damaged item as per Consumer Rights legislation. I was referred to their warranty T's & C's. - take it or leave it.

At this point I learned that the company had gone into liquidation and the name E-bike, the name on my credit card statement, cropped up. It seems to be run by the same managers and staff as Cyclotricity.

I contacted the accountants named at companies house and reported the situation to Trading Standards.
Because the price of the item was £99 I was not covered by Sect75 legislation but I did try to dispute the payment anyway. My claim ws rejected because Cyclotricity/Ebike claimed I must have damaged the front forks when fitting the wheel!!

Left with a bike I could not use and unwilling to make a claim in court for £99 I decided, reluctantly, to accept the replacement set of forks and make the best of a bad job.

It took many weeks for these to arrive; first they would not send them because the CC dispute was shown as 'pending' even weeks after I had received notification from my CC company that it was closed. Then there was difficulty sourcing the forks and delays in sending them. This saga continued for nearly four months.

I took comparison photos of the replacement and original forks and sent them to the company as proof of the damage, but have received no reply.

Had I known the company was in liquidation I should never have had dealings with them. Perhaps I'm wrong but I believe the bike I bought could be from liquidated stock that could not be completed as a motorised bike for some reason;why else would they offer to give me one for nothing except the cost of carriage?

What I do know is that this company does not follow consumer rights rules and I will never have dealings with them again. I would urge anyone to think carefully before purchasing from them.

Finally, I did get a surprise call from the lady at Cyclotricity last week to ask if the forks had finally arrived. I referred her to my email of a few days earlier which she obviously knew about (so why ask?) but I confirmed they had and that I would now be able to post on Trustpilot. She sounded concerned and hoped that I would be 'fair' to which I replied I would state what had happened and allow others to judge.

I ordered a kit with a bike from CycloTricity. However, there was a problem with the availability of the bike. However, Conor kept in touch with via mobile right throughout the whole episode. In the end I went for a full refund option, which was sent back to me in about 24 hours. They are a good company to do business with and nice customer service too.

Not sure cus need nije

Elaine was very helpful and the rest of the staff also. Issue with the battery. New replacement sent out quickly.
Excellent
Paul I

Was a great experience apart from a dodgy battery that was replaced without any hassle at all just a bit frustrating after spending 1050 quid

I ordered a bike from them. After a week I had to chase the order. I was told the following week that the delivery company had damaged it and they wouldn’t be sending it. After several more messages I was called. I was given two options for different bikes, however they were not what I wanted so I cancelled my order. All the while, the bike I originally ordered was still for sale and shown as in stock online. I have now been refunded.

Had a problem with my front wheel fitting but was resolved promptly and efficiently good company to do business with

Purchased a Relay bike from CycloTricity and it was excellent service and great communication along the way. Bike has superb build quality.

I was sold a misrepresented mid drive motor. I bought the 250/500w motor but they sent me a new one that cannot be derestricted. The old ones are no longer ger available. Its a lot of money to spend and not get what you ordered. Although customer service replies quickly, there is no suitable resolution. I bought via cycle scheme so im stuck with this janky motor. I honestly wish I had just bought a mid drive motor elsewhere out of my own pocket. I'd have gotten a better motor for less cost. The battery pack has the wrong label on it which caused issues around deliver. I have a 36v 19ah system but the battery was mislabelled as 48v 4ah. I do not rate the quality of this motor. I did not want a 260w only motor but here we are. I wont be buying from cylotricity again. The whole experience has been utterly disappointing. The motor controller firmware itself has been locked down so a new screen wont allow me to derestrict the motor that I own. Absolutely ridiculous.

Great value, good quality and good support, glad to support a UK company.