CycloTricity Reviews 

I bought a 250w front drive kit,with lcd , pas and rack battery, which was great value. Relatively straightforward to fit, just needed to file the front forks slightly for clearance. Bike runs great. 250w is ample for my wife. It easily does 25km/h . Great support front Elaine via email. Highly recommend

Firstly, the bike is very good value for money, if you are competent, buy it part assembled and complete it yourself and save £100's!
After placing the order I was concerned about their lack of communication - apparently due to moving premises but the bike arrived unexpectedly whilst I was trying to establish a delivery date.
On assembly there was 1 issue where the motor link cable was too short but after an email to Elaine, the correct 1 was sent via DHL her response is excellent!!
I upgraded to hydraulic brakes which work very well + the motor take-up is very smooth. I've only ridden a couple of miles just to test it & haven't yet opened it up to it's full power. So far I'm impressed with it - and the best bit? It's built in the UK - Yippee!!!

My order for a conversion kit was delayed for quite some time but Elaine was able to keep in touch and update me on the status and was willing to answer and queries I had. Overall great service but unfortunately was waiting for 2 months which brings the rating down slightly

I agree Elaine is brilliant I bought a stealth at 70% assembly had a few teething problems but very helpful Elaine does what she can to help. LCD has stopped working after a week but they are replacing received a free brake upgrade to hydraulic I'll update review when I get it out on road and get to test it properly but no problem with customer service

Very rapid and helpful reply regarding a minor query. I have the mid-drive motor fitted to a folding bike. So far have done around 500 miles. The motor has been reliable with a smooth power delivery. So far, I have been very pleased with both the service from Cyclotricity and the motor kit itself.

So I'm adding to my previous review.
I have now assembled my bike and have had the chance to take it out. I have to say it is brilliant, I was concerned that it may be difficult and heavy to cycle unless you used the pedal assist function (I didn't want to have to use pedal assist all the time) however this bike is so easy to pedal as it is, when you do use the pedal assist it glides along like a dream. I also have the throttle and boy when you push this you are off. I would highly recommend the Stealth bike, it is brilliant.

I have had a few techical questions to ask along the way and each time Rami has been super helpful, encouraging and answered them quickly.

Highly, highly recommend Cyclotricity 👌

The central drive kit I've bought was delivered quickly, seems to work well so far, with a clear display, simple controls, and fairly straightforward installation, and I'm please with it so far.
There are a few areas for improvement, though. I asked what make the motor was, and wasn't told, and indeed it's badged Cyclotricity - but is actually a Tongsheng. There is an installation leaflet for the motor itself included (which was actually for a 73 mm bottom bracket, though 68 mm is more common and what I have). The leaflet differs slightly from the online video from the manufacturer.There is very little other information available - the manual for the display and controls is 8 years old and doesn't relate very well to the current product, and the battery information is limited to what's on the battery itself. Do the batteries still need conditioning? (most don't nowadays).
Elaine has been prompt and helpful with queries, but wouldn't have been so busy if the website had been adequate. A modern business would inform potential customers more fully with an up-to-date website with links that work (rather than direct me to a page in Swedish when I clicked on a heading to see what videos were available!)

First class fast service,can’t fault their team when I received a faulty charger they sent a replacement no problem so five stars from me.

I found the support from Cyclotricity (Elaine) to be friendly and professional. I initially had a problem with the payment section of the order and then with the delivery. Both were answered and resolved quickly.

The website has a nice amount of options and information. I would happily recommend this company to others.

Very helpful customer service.

2017 Cyclotricity front wheel conversion on a 20" wheel low-step tandem is the most reliable of the 3 e-bikes I use. It gives enough power to get us up hill and gives a pleasant ride, with a slight hum from the motor. The only failure has been the fuse blowing on the battery (one I already had not from Cyclotricity). One thing to be careful of is to keep the throttle clear of H'bar bends as a bend can distort the mounting and create friction. Added a LCD display which works well, but a bit tricky to set up. Downloaded some extra info on the internet and support were helpful in sorting it out. Now planning a Cyclotricity conversion on a solo bike, with display and battery, so everything goes together.

Great product,great price,great customer service,what more Can I say,only thank you for a speedy delivery after being badly let down by another well known company.

Just fitted Ebike kit to my wife's old folding step over shopper bike no problem all good took bit longer than expected as had to adapt one or two things due to age of bike but working well now! good response to emails and quick shipping arrived as stated in 5 days . Kit looks good quality First time with Cyclotricity would definitely recommend

i make contact using email.
I get a fast reply and the problem has been quickly resolved.
well done.

Prompt helpful friendly advise and communication.

I recently had to travel to bristol from Penzance to fix the problem with my daughters bike. Not knowing exactly the problem I aranged for all possible spares to be sent to Bristol. Eilaine on the support desk aranged for them to arive on time and I was able to solve the problem. I then returned the unused spares and was given a full refund . Excelent support and friedly replies via email from Eilaine she was realy helpfull.

Amazing customer support with quick replies and throurougg explanation. I needed to get refund my purchase for external reasons and they made this process very easy.

Will be purchasing from in the future!

Thanks again, especially Elaine :)

Always kept in touch.The Kit is excellent and instructions spot on

Fantastic response to all of my questions, even a year out from purchase. Delivery and product were without issues and as advertised. Really appreciated their level of service

A bit disappointed that I had to buy a new battery as I didn't appreciate that it would fail if not used regularly. However, the support from Elaine to guide me through the fault finding process was excellent. Great customer service when it was required.