CycloTricity Reviews 

Great service from Elaine at Cyclotricity. A great help as I fitted a kit to my existing bike. The kit itself is great once fitted correctly and would fully recommend the product and would highly commend Elaine who helped me through the process. Well done Elaine.

Excellent customer service from Elaine. DHL had a problem at their distribution centre and Elaine was very professional and reply to my query very quickly. Product very good value.

Excellent customer service, good quality product, but not being able to select a delivery day when you order is a pain. Had to ring customer services and ask them to ship my parcel on a certain day to make it likely to turn up when I wanted. Elaine Macanas was brilliant and able to answer all of my questions, but would have been better if it were not necessary. Also, they don't send you an invoice, you have to follow a link to make an account, and when I did so my invoice was not there. Nothing their customer services couldn't sort out, but again, shouldn't be necessary.

Amazing service nothing was a problem.

Many thanks to Elaine who dealt with everything -SO GOOD.

Service here has been fantastic. Have communicated right through the process. Would definitely recommend
Was also the best price could find and on cycle to work too

Ordered bike, prompt delivery, can't really criticize cyclotricity at all, back up info with Elaine if I needed it. Recommend them to anyone considering buying a lecky bike.

This is my second time purchasing Cyclotricity products and once again straight forward. Placed order then within 5 days I received my kit. The kit is now fitted to my bike and no problems what so ever. Elaine from customer services once again very helpful. a good experience from my side

Bought the stealth 1000 delivered in 7 days but the lcd screen was missing, a quick call to Elaine and she sorted it out for me . The screen arrived 5 days later ,now a happy biker.

I ordered a battery charger (PSU) as part of the pack, not realising that if you ordered a battery it came with a PSU anyway (it's not mentioned anywhere on the website). So I contacted Cyclotricity who were very helpful from start to finish, helping me send back the spare PSU and obtain a refund - thanks especially to Elaine from their support team, who handled the refund from start to finish

Absolutely no help at all. Problem with my bike and you cannot even speak to anyone. They are not interested once you have purchased a bike. Disgusting "service". Don't go near this company, buy something local. I am disgusted with them

Great service and friendly people, easy to order and discuss options (Elaine).

This company could not have helped me more. I will definatly use them again and highly recommend them.

I ordered a rear wheel drive kit to convert my mountain bike. The kit was delayed in being delivered, so I was given a free upgrade. I had a little trouble at first, but eventually got the kit working with help from Yousif and Mark at electric bike conversions, and Elaine from Cyclotricity. I found the after sales support to be excellent, and would recommend this kit to other prospective purchasers.

Very lovely and polite people, they’ve been nothing but great with dealing with my order and are very quick with dealing with my order. Couldn’t recommend them enough.

Be careful buying from this company. They refuse to replace anything under guarantee. Have a bike that's 8 months old, after sending photos of broken parts. They just refuse any service.

In the end just bought the parts online.
Cost under £10.. so thats how little their customer service is valued

Don't waste your money

I had ordered a stealth after a long while of searching for a worthy e-bike and I must say this exceeded my expectations massively!! Massive thank you to Cyclotricity from the quality of their bikes to the quality of their communication. Thank you!

The great price point and superb customer service (Elaine) coupled with the great product helped me to give these guys 5 stars. There was a little hiccup at the beginning with the courier but it was sorted out very well. Would certainly recommend. Thanks guys.

I ordered an e-bike kit on 21 July 2024, but waited for several weeks for the complete kit to arrive, owing to delays by DHL. I received the battery first but there was no charger with it, so I contacted Elaine. I eventually received the charger a few weeks later. Unfortunately I was unable initially to use the kit because the freewheel was jammed on the axle, so I took the wheel to a local bike shop and had the freewheel replaced. The motor extension cable had a dodgy connection, so I had to omit using it. So far the kit is working OK. The problems with the wheel and motor cable are not the fault of the company, but of the manufacturer. Elaine has been very helpful and supportive with all the issues I have encountered so far.

Bike arrived on time good coms with