CycloTricity Reviews 

I purchased an ebike battery in the middle of may by June it was not charging properly I know this is not because of my charger as I have a spare that charges perfectly I have phoned and was told by an Elaine Macanas to open the battery and check the input which I did not do as this would be tampering with something that is still under warranty I have been sending messages via their website and hearing nothing back until this morning but this is because I left a voicemail stating how angry I was about their after sales service I have also sent a video that was requested today I am waiting for Elaine to get back to me about the situation as it has been forwarded to her manager she said I could post it but at my own expense I will not be dealing with this company again in the future I will let readers know the outcome later Still no phone call

The kit arrived in a timely manner, however, there was damage caused to a wheel in transit.
I contacted customer services and the collection of the damaged wheel was quickly arranged.
A replacement wheel was sent a few days later.
Good customer aftercare.

I have two stealth bikes, both perform well and good value but built to a price. Had minor niggles which I sorted of which a couple were my cause. Recent communication has been good once I understood where to make contact as general enquiries to info. email went unanswered. my first stealth 500w bike has 5k miles and used for gravel ride tours which gives my a 5 hour assist the new 1000w gives 2/3 hours tour on minimum assist and a lot less when assist is upped but great fun with the extra power.

To start off i want to say how good the actual quality of the kit is it holds up so well and the parts used are high quality but i want to put more light on the support team whos response time is great they are so helpful these people are great for in particular Rami and elaine both amazing people and really suggest you buy with cyclotricity

Excellent quality, good price and great customer service. This is the second kit i have purchased this time for my wifes bike.

Very responive customer service.

I forgot to Order the PAS when purchasing the electric bike conversion kit. I emailed and they responded promptly. The PAS was much more expensive to buy separately rather than as part of the kit. Elaine from customer services was excellent and managed to sell me the item at the same price as if I bought it as part of the kit.

Very good customer experience

Sad to be writing this review - I would avoid due to the terrible follow up on the “warranty”. I was super excited to get my bike that I ordered in August 2023. When I received my bike it looked great. First time I rode my bike the chain fell off. I contacted Cyclotricity and after a bit of back and forth they offered to pay £65 towards a service. I don’t manage to get it serviced but put the bike away until about a month ago.
Rode my bike about 4 times since June then the motor/battery/sensor played up. Also had issues with the derailer and chain. Finally found a shop to service the bike so contacted Cyclotricity went back and forth as bike was still under “warranty”. Sent a video emailed back and forth for about 3 weeks. Finally spoke with Conner and he advised they would send a new sensor for the bike. Advised it would be sent overnight last week. Nothing received. Followed up
With customer service. No answer. Texted Conner - no response. They also didn’t honor the original offer of £65 for a service. I have only used the bike maybe 6-8 times so it should work - but they are not backing their product.

Just so disappointing as I really wanted to give them a chance. I have no idea why you promise something then not follow through. I would not use them again - I would use a local shop. I am off to get the bike fixed tomorrow. 😡

I was very impressed with the information and support cyclotricity gave me.regarding there product's.

I placed an order recently for 3 bikes and as a kind gesture, Elaine and Rami kindly offered thumb throttles and disc brakes on all 3 bikes free of charge as a goodwill gesture for the large order! Wow!!...What great service!!...Thanks guys! I would definitely recommend them if you are looking for a quality e bike at a great price!

This is my second Cyclotricity bike and on both bikes I decided to upgrade the tires and the brake system after they arrived which added around 160GBP to the overall price. Once those two things were done the bikes have proved to be long lasting and fun to ride with no real issues at all. After my first bike from Cyclotricity I went with a Chinese brand which lasted all of 8 months before suddenly dying on me for good. I went back to Cyclotricity and bought the stealth. The only niggle I would say I've had is the battery doesn't last very long, about 12 miles (and that's in summer). However they do have bigger batteries and I'll be upgrading before winter comes. I've already decided to get my next ebike from them as well which will be the beast but will definitely be upgrading the battery on that one. Overall their customer service is helpful in my experience and the bikes will last you a long time. My original bike (500W) is over 2.5 years and still going.

I ordered my Cyclotricity Stealth E bike 1000W 29er after hounding Elaine via email from customer support for more information about it. She was very patient and helped me make my decision over a few days. The order was place on the 10th July and the bike arrived on the 16th July. The 2 man courier used were very helpful and put the very large package where I wanted. The bike was very well protected for the transportation in 2 tough carboard boxes. The bike is well put together and as advised put the battery on charge for 12 hours before testing the bike. I did have a small problem with the hydraulic front brake sensor but once again Elaine and team sorted it out quickly and I’m up and running again after a small adjustment. Whilst riding the bike I can’t get over how quiet the motor is under power. It’s the first time I’ve had hydraulic brakes on a bike and they do stop you quickly. Overall this is an excellent bike and it does feel that it will last for a good few years – well done Cyclotricity.

fast easy and efficient.

Good bikes, but after sales service from them is terrible! I brought a second battery from them and.it stopped working after 5 months, it was under a 12 month warranty but they.wint repair or replace it. Nightmare of a company who are just based in a back street unit in Scotland. Beware when buying spares etc from them. Also be aware of the reviews as some keep getting added with ..... after they tell you of the experience. I think someone inside cyclotricity is writing fake reviews. The company is a complete shambles of a set up.

Great communication and help whilst trying to source a replacement battery for my bike. I had to request a refund as the battery I ordered was not compatible and this was handled efficiently and without question. Thanks Cyclotricity 🙏🏼

Bought the stealth 1000, very good quality E bike, really nice to ride & looks good. Very reasonable price.. Was told delivery would be 5 to 10 days, delivered in 7 days by DX courier who were excellent. E mailed queries leading up to delivery and had helpful responses from Elaine. I would recommend this company as I am very pleased with my purchase and experience

I have installed a kit on our tandem and it does a wonderful job of pushing us uphill (we pedal as well, It is not realistic to expect a kit to push the entire double bike up steep hills without some pedal power).

Previously one of the local bike shops had been very negative about front wheel kits and said they were always very disappointing. Our experience is quite to the contrary. A front wheel kit is an excellent choice for a tandem because the real wheel of a tandem is already somewhat overstrained. Putting some power in at the front end makes total sense.

Apart from the charger the kit arrived promptly (the charger arrived shortly after). Instructions for fitting the 250W front wheel kit were consise and easy to follow. All fitted in one afternoon with only 2 extra washers required to clear the forks. Now whizzing around the country lanes with hills no a problem. Would thoroughly recommend both the kit and the company.

Top notch kit at fair prices (1000w conversion kit), lasted over a year so far with no signs of wear