Cynergy Bank Reviews 

My account was quickly unlocked

Very quick and easy to actually get hold of a friendly human who resolved the issue straight away.

Cynergy have been a great partner to our business. Most notably due to the importance they place on customer relationships and requirements. Although we were originally onboarded with a different relationship manager, our new RM Ben Samuels and his colleague Savish picked up exactly where they left off. They took the time to get to know us and our business and have actively worked with us to ensure we had everything we needed in place. We are very pleased with the service and attentiveness.

I like Cynergy for banking and saving. Easy to make transactions, move money, set up accounts. Always competitive rates. Customer Services easy to contact and understand.

Opened account and put money in. Then transferred more money in which didn’t appear. I left messages via secure messages. No response - phoned support three times and was advised my money must be in a holding account. Eventually about 8 days later it appeared in my account. Without any reassuring calls from bank.
There is also a lag between sending and receiving money can be between 2 hrs and 3 days not ideal.
So not a good start with this bank which has now disappeared from MSE recommendations.

Easy to set up and app works well to deposit and withdraw funds

I have had a Business Savings Account with Cynergy Bank for 2-3 years, and have previously praised some aspects of the service, but also criticised some.

One of the main criticisms was the lack of automated integration of the Cynergy account with accounting softwares. I am very pleased to see that Cynergy have now addressed this issue and now seamlessly integrates with FreeAgent, Xero and Sage. Fantastic! I am integrating with FreeAgent and it seems to work perfectly.

This, plus the great new website and app mean that I have increased my rating to 4 stars, and would definitely recommend Cynergy.

The only thing holding back from 5 stars in my opinion, is the frequency of statements. It is currently annual. You can request a statement at any other time, but you have to actually call them to request this.

Absolute joke of a “bank”.

Open the account 1 week ago. Transferred £1 into it initially just to be safe. Transaction didn’t go through but my £1 went missing. Raised a query. 3 days later got a nonsense response saying they were investigating. Another week later I got a message saying they’re still exploring it. When a bank requires 2 weeks to explore why it can’t process a £1 transaction, you have to question whether it’s an organisation you want looking after your money. Utterly incompetent.

Spot on. Easy setup, great website, very competitive saving rates. Far better than others I could name!

Today's date is the 16th of October 1926. I started an application for a business. Savings account which was opened on the 19th of September. I have heard nothing from this company. Whatsoever, despite repeated weekly phone calls, trying to find out what is going on. My advice don't trust this company with a barge Pole.

Firstly, i note most if not all positive reviews on here have been invited by Cynergy Bank to comment!

For us the chat messaging customer service is abysmal! We have sent a very simple and clear query to them weeks ago and after playing ping-pong with the same query and getting their HUMAN replies not once did they address the simple clear query that we asked in the first place but referred to a different account that we have with them!

Avoid Cynergy Bank. I attempted to transfer £25,000 into an online easy access account. The deposit was rejected as it came from a non-nominated account, but the bank then held my £25,000 in an internal holding loop for 6 working days, entirely missing their own processing deadlines due to what they admitted was an internal "backlog."
Worse still, their customer service is non-existent. A completely separate query regarding account interest sent via their app message service back on 11/10 was entirely ignored. When I called to voice my anxiety, the frontline staff were patronising and flatly refused to escalate my call to a manager. I had to get my sending bank (Chase) to launch an official interbank Credit Recovery Request and email the CEO directly just to get my money back. The moment it landed, I closed the account completely. Shocking operational standards. Active FCA Consumer Duty complaint ongoing.

Brandon was very helpful

Efficient, professional and very helpful call agent who helped me enormously.

Helpful and knowledgeable staff

Good service. Straightforward account changes and updates. Clear website and good rates at the moment.

Very professional

Very efficient service