Cynergy Bank Reviews 

Katie was very helpful in resolving my query over the phone.
I love the mobile banking. It's easy to manage my money.
However this time I had to call for some query and it got resolved efficiently.

I got a call back instead of having to wait in a queue. The assistant was very helpful and sorted out my issue. The phone line was not always very clear though, breaking up a little bit.

I applied for a business savings account on 2nd August. After 4 weeks of inaction from Cynergy I sent them an email to cancel the application. On the 8th Oct I received a reply from Cynergy to say they had passed on my email to the relevant department. Today 12th October, more than 10 weeks after the initial application I have received an email to say they can't open an account as the can't confirm my identity!
How strange as two other banks have opened business savings accounts for my company without any problems.
Cynergy, what completely inept, inefficient, useless bank

Very helpful and stayed with me to guide me though the process of transferring money to a higher interest account

Good bank and customer service

Need some information from the bank via message service - still waiting 6 working days later for reply- unacceptable customer service! Second message sent with no better response!! 😡

I opened a savings account with them and received a reference number, but after more than a week, I have received no further communication. I used their Contact Us, which promised to contact within 3 working days, but again, no communication within that time. I've never had such a poor experience from a bank, and I advise you don't waste your time - look elsewhere!

I am very impressed with the help I received today. I was a little confused and distressed at not being able to complete a fast track transfer. Rebecca kept me calm and with kindness & patience she guided me throughout. She showed great empathy and professionalism and in the end we did manage the transfer successfully.

I joined Cynergy Bank at the end of September 2026, I deposited a sizeable amount of money and sent them a secure message at 8.35am on the morning of the 01st of October 2026, they acknowledged this message with an automated response (stating they aim to respond within 3 working days), as of today the 12th of October 2026 I am still awaiting a simple reply to a simple question, this does not fill me with any confidence unlike Monument Bank who have been brilliant, I fear I will be closing this account due to inferior and inadequate systems to deal with simple administrative queries.

I have emailed them through their secure messaging system on two further occasions to which I have had ZERO acknowledgment or response, I gave them until 1.00pm today to respond which they have failed to do so, hence this accurate review.

Agent very effective in resolving my enquiry.

The saga continues. After 5 waisted calls (totalling a few hours) beginning back on 26th Aug. through to today, just requesting statements from past closed accounts.
Today, I got my first correspondence from Cynergy in 6 weeks!....and it was a tax certificate review!!....never ever did I once ask for that.
It's beyond believe how even being told "I've messaged my manager to get this fast tracked for you"...that was 12 days ago.
NEVER any apologetic contact by email or phone or even a polite update on the progress ....not that there has been any!

What an easy and positive experience working with Cynergy Bank. I have used Cynergy in the past and always find the Web site well laid out and the product easy to understand. Generally they offer the best investment rates and so it's an easy choice for me.

Easy enough to open an account .
Your money goes in with no issues .. HOWEVER … it is a minimum of 4-5 hours for your transferred money back to your nominated account to arrive .
Funny though your account is deducted the amount straight away !!
So presumably your money sits in their general account for the 5 hours ..
Unacceptable service To be honest in this day and age for banking services.

Renewing a fixed rate bond was very easy and new rate of interest was very competitive

I phoned the bank today as not very good with computers so don't like using online apps.
The gentleman was lovely and very understanding of my concerns. He dealt with my query quickly, politely and very professionally. Highly recommend Cynergy Bank.

Very quick and easy to open a new account

On MSE site. Good interest rate. Quick and easy to open account. Once opened easy to use the app and put money in from a designated account. Haven't tried yet, but sure it will be as easy to take money out to my designated account.

It was easy to open the new account. Only slight hold up was that the form did not fit very well on my mobile - I didn’t realise there was a section on the right and didn’t realise I had to scroll right. The error message had me stumped for a while.