Cynergy Bank Reviews 

The staff member who dealt with my query was very patient abd helpful. A credit to the company.

Whenever I have made contact with Cynergy, I have not had to go through a lot of automated and annoying questions that usually do not understand what I am calling about. They also have a call back option which makes it easier to contact them and avoids you hanging on the phone for a long time. Staff are always polite and knowledgeable and deal with your inquiry in a timely manner.

Having been a customer for over 30+ years. I have seen this bank go from a fantastic very personal run establishment to a complete chaotic mess, where the old customers were almost disregarded, when it switched to its current trading name of Cynergy Bank. So why am I giving this bank a 5 stars review!!! It's defiantly not what the bank stands for, it's because, tucked away working behind the scenes are a few gems who simmer in the background; and are part of this banks saving grace. They are a few of the old bank/account managers and a fantastic customer service associate called Rebecca. If your one of the owners of this bank, you should be very thankful and grateful you have people like this representing your company, because if it wasn't for them I sure you would have lost even more customers and accounts.

I applied for a new business saver account a week ago. I have sent 3 secure messages and telephoned them, but had no feedback and no new account. Clearly the higher interest rates, only available on new accounts, are to entice new money. Existing customers, who have had their original interest rates reduced, are not a priority. Not very transparent!

Great bank. I’ve had accounts with them for a few years. Very helpful staff.

Your service and looking after my money interests is really nice

Good bank. Good rates and easy to use on line

Assistant was helpful and completed my request

Very efficient. Did not have to wait long to be answered by the team. Very polite and knowledgeable

The member of staff was helpful but the time waiting for the call to be answered was too long.

I received an email advising that my bonus rate was about to expire and suggested I review my options.
I did so and decided to open another account. As an existing account holder I was able to complete the whole process in approximately 10 minutes.

I was trying to open a business savings account. They needed all Directors to individually complete identity verification, even if they have no authority over banking access. But their system was terrible to use and their portal did not accurately show progress. They were unable to accept all the Know Your Customer documents I keep of file. Wasted 4 months of my time going back and forth. Absolutely avoid them if you have more that 2-3 Directors in your company and are seeking a business savings account.

I sent money to the wrong account so asked for it to be sorted by leaving a message online. As it stated up to 3 days for a reply I phoned and it was sorted the same day.

The agent I spoke to was extremely helpful, patient and professional. He handled a difficult and complex query with good humour and empathy - thoroughly recommend Cynergy based on my experience.

Really great customer service. Interest rates very competetive

One of the few banks that has good interest rates but a real person to talk to on the phone with a clear phone line! Added to that, a decent and much improved app from when I first joined the bank in 2023. No issues, helpful staff. I am nervous about joining new banks but I trust this one.

Good rate all easy to open and start saving...........

Opening a new instant access savings account and transferring my existing account funds was very easy to do online. You have to keep transferring to the newest accounts to get the best interest rates. Cynergy Bank offer excellent interest rates and their online accounts are easy to transfer money into and out off.

Not happy. Cynergy, in your application you boast faster payments. Do you actually know what this means?. I have transferred money via my Lloyds bank faster payments, and payments sent and received have generally taken the next day!
DON'T ADVERTISE IT IF YOU DON'T PROVIDE IT.