DaineseReviews 

Competenti, simpatici e professionali! Bravi Federico, la simpatica signora in cassa e il viceresponsabile! Mi hanno seguito e ben consigliato per l'acquisto di un jeans da moto. Ottimo prodotto e prezzo super scontato!

Bonjour, j'ai réalisé une commande de 2 articles sur Dainese.com le 31/5 je ne l'ai toujours pas reçue. La dans le suivi de DHL je vois qu'elle a été retournée alors que je ne l'ai jamais reçue et je n'ai jamais fait de demande de retour. Sur le site Dainese je n'arrive pas à lire quel est statut de la commande car lorsque je renseigne le numéro de commande et mon email puis je valide alors j ai un message d'erreur qui me dit que la commande n'existe pas. Au final j ai perdu mon temps et mon argent. C'est une honte ! Ne commandez pas sur leur site.

Lasst bloß die Finger von dem Onlineshop. Ich habe Ware in Höhe von ca. 1000Euro bestellt, davon nur einen Artikel behalten. Der Eingang der Retoure wurde mir per Mail bestätigt und sogar dass die Gutschrift veranlasst wird. Leider warte ich schon seit 6 Wochen auf das Geld. Werde den Laden bei der Verbraucherzentrale melden in der Hoffnung dass davor gewarnt wird. Hätte ich im Leben nicht von einer Bekannten Marke erwartet.

Update:

Nach Abgabe dieser Bewertung und weiteren Mails an Dainese, hat es vier Wochen später geklappt, das ich mein Geld zurück erstattet bekommen habe.
Dennoch würde ich dort nie wieder bestellen, weil es nicht sein kann, dass man so mühselig, um sein Geld "kämpfen" muss.

Made order for close to €800 5 business days ago, still haven’t gotten a tracking number for my package. And their costumer “care” is nonexistent and they can’t give me a reason for the delay. It’s 2024 package should have been here in 2-3 days but these clowns are running a monkey business, never buying/wasting my time again on dainese.

Edit: it took them 2 and a half weeks to ship!!!! Don’t waste time with dainese.com

—BE WARNED DONT BUY DAINESE—

BUY ALPINESTARS

From an experienced rider of 25y riding sports bikes

Well just another negative review for a really bad experience with dainese customer service

Brought a really expensive pair a textiled gloves from the d-store
They lasted a handful of times then ripped on the seem customer service don’t want to no the store is 1200 miles from where I live and they don’t want to no either

All I wanted was an exchange !

En septiembre de 2023 realicé un pedido a través de la web de Dainese correspondiente a unos botines Energyca air shoes. El dia 22 de abril ante la imposibilidad de localizaros vía telefónica, tuve de rellenar un formulario web exponiendo la queja de que en la bota derecha me entraba agua cuando llovía. El día 29 de abril me respondió el sr. Basma diciéndome de que me tenia que poner en contacto a través del distribuidor donde las había comprado, y ya le respondí que las compré directamente en la web y no a través de un distribuidor. Del e-mail que respondí el día 30 no he tenido ninguna respuesta, así que volví a escribir otro e-mail el pasado 15 de mayo, el cual, tampoco se dignaron a contestarme. Me parece muy lamentable el pésimo servicio postventa que ofrecen.
Ya veo que la mayoria de opiniones sobre Dainese son muy malas y parece que les da igual. Por suerte para esta marca siempre habrá gente que por desconocimiento les va a seguir comprando, pero poco a poco irá perdiendo el prestigio

Combi misano3
Neuve impossible à enregistrer

Servizio post vendita inesistente. Per un problema con le scarpe Metropolitan ho scritto una mail ed una pec ma nessuna risposta.
Mi aspettavo più serietà da un'Azienda del genere.

Bought some new freeland gortex boots,when recived and tryed on, a piece of ankle armour was sticking straight into the centre on the ankle area, so checks and quality control was nonexistent. But what makes it worse is no apologies , and you pay for the privilege in return costs for their mistake . This will be the last time I buy any of their products.

"Customer Care" without the "care"

This is what you get when you pay for Dainese unfortunately. Their products are really good, on the other hand however that's it.
I speak three languages, included Italian so that it should not even be a problem. I've tried to reach the customer Care department but it's nearly impossible. And when you are able to talk to someone they really just don't care and ignore you. So it's basically useless.
I've tried to reach them by email or phone for more than 3 weeks and everytime I could speak to someone that was for nothing.

Don't buy the smart jacket. As other comments stated, they are one-use only.

It pains me to write these lines as I used to appreciate Dainese for their products before.

Smart Jacket- very difficult to set up, very difficult to connect! One of the gas connector wires was hidden behind the battery
Connecting to the app is impossible
The jacket shown in the registration set up was a totally different configuration to my jacket
I don’t understand why Dainese have made this to require a Masters degree in computing and electronic engineering?

d-air chaleco airbab, el segundo que pasado algo mas de un año se estropea, quedando inservible, deja de encenderse la luz de activación y a enviar a soporte, meses en dainese sin dar respuesta hasta que te enfadas, en fin, mal producto y mala respuesta tecnica, ya he decidido comprar otra marca y olvidarme, es una prenda de seguridad y dainese no cumple.

Schlechtester Kundenservice, schlechte Materialverarbeitung, seit Monaten keine Rückmeldung über die Stornierung des Produkts. Nie wieder, nicht zu empfehlen!

Horrible customer service bought some TCX shoes for over $200 for riding. The Velcro patch came apart within the first month just for one shoe. I believe that I’d be a manufacturer issue and can be solved no problem. Little to no help over phone or email has been put in helping this issues. I should have bought sketchers!! ….Lee Scott is the warranty specialist absolutely garbage work.

Non ordinate online sconsigliato, non e un supporto dopo aquisto..pessima online

If I could give it a 0 I would. Suit quality is amazing but other retailers would replicate this. The service is absolute s*$# and appalling. Crashed and they blamed user error for the suit airbag not deploying even though there's data after the crash???? Then the repair...although the new panels are good the clean and disinfect part was absolutely lousy. I've now got a used suit with new panels...good thing that I'm not going to lose sleep over that but I will never spend my money on another D-Air suit nor recommend it to anyone else. In fact, I will go out of my way to spread the word on this so that people know what they are getting themselves into. Buy Alpinestars, Rev it, or any other brand over Dainese.

Ho acquistato Guanti Dainese 3 d-dry per la modifica cifra di 59,35 in offerta.
Sconsiglio vivamente di acquistarli, hanno una vestibilità non confortevole, inoltre per indossarli si impiega tantissimo tempo data la manifattura di scarsissima qualità, inoltre il tessuto interno non è attaccato alla parte esterna quindi crea problemi nel comfort delle dita che restano intrappolate.
Vorrei tanto restituirli ma, purtroppo li ho provati solo adesso dopo alcuni mesi dall'acquisto.

This company DOES NOT CARE about its customers, full-stop. Also, they do not offer an extended return policy during the holidays. If you are not happy, they will talk back to you and tell you it's your fault, with zero business decorum. They only care about money, and they don't care if you ever come back or not.

No aftersales service.

I bought a junior back protector for me son. when it arrived it was so big it wouldn't event fit me!

emailed them about a refund no response.

Called their "helpline" no answer and they direct you to email them.

Rip off company. DO NOT USE

Freundlich, aber auf substantielle Hilfe braucht man nicht zu hoffen.
Habe am 29.11.2023 eine Smart Airbag Weste über einen Händler gekauft. Leider ließ sich die D-air App nur auf einem Windows 10 - Rechner benutzen und bat deshalb den Support von Dainese um Unterstützung.
Im Wesentlichen wurde in den 3 E-Mails von Frau Me***ija auf den Inhalt meiner ersten E-Mail nicht eingegangen, sondern das normale "Supportprogramm" abgespult. Als es dann ans "Eingemachte" ging, wurde der E-Mail-Kontakt eingestellt.