Daraz Sri Lanka Reviews 

Very bad customer service,
the delivery status has been falsely updated as "Customer rejected at doorstep." This information is incorrect. I did not receive any phone call or visit from the delivery personnel, nor was I given an opportunity to accept or reject the parcel.
They have not delivered paid item for weeks.
I have contacted Daraz Customer Service on several occasions regarding this issue. Although I was repeatedly assured that the matter would be resolved and the item would be delivered, no action has been taken. Unfortunately, the level of customer service I have experienced has been highly unsatisfactory. I have made a complaint to their Managing Director, Rukshan Xavier via linked in and he is also a part of deft employee at Daraz.

A dog is not worth it. Their service is not worth anything. They are not worth anything. They are the ones who can answer the questions asked. They should be punished for their seven generations in these companies. Be careful of them. Those who provide these facilities are only doing their best to take money from our people by telling lies of every kind. Companies like this should be closed down.

My experience with Daraz has been extremely disappointing.

I placed my order (Order #224798307344467) on 26/05/2026, and to this day, it has still not been delivered. What is even more frustrating is the complete lack of proper customer support.

I have contacted customer service more than 10–15 times, but every time I receive the same scripted response: "We will check with the relevant department and get back to you." Despite all these calls, only two complaints were actually logged, and I have never received a callback from Daraz.

To make matters worse, when I checked the complaint status on the Daraz website, it incorrectly showed that a resolution had been provided, even though no one had contacted me and my issue remains unresolved.

The most disappointing part of my experience was with a customer service representative named Ms. Manuli. During one of my calls, she was extremely rude. Instead of assisting me professionally, she abruptly told me to "cut the line and go." Such behavior is completely unacceptable for a customer service representative.

This experience reflects very poorly on Daraz's customer service standards. The company appears to be highly disorganized, and it is evident that some staff members are not properly trained on how to communicate with and assist customers.

This is the first time I have encountered such poor service from an online shopping platform. I expected much better from a company of this size, but unfortunately, this experience has completely destroyed my confidence in Daraz. I will think twice before ordering from them again and cannot recommend their service to others.

No one should ever consider using Daraz again. They aren't able to deliver items and keep them for weeks. They then lie and say that a courier attempted to deliver so they can then make you wait while they return the item to the seller all this time keeping your money. They then decide that the 5 to 7 working day refund period is actually 9 working days just to keep your money a bit longer. At this rate we won't have to worry about them for too much longer as I'm sure they will close soon.

Dangerous items delivered, help centre only wasting time

I ordered an electric kettle from Daraz Sri Lanka, but unfortunately it arrived in a broken condition. I immediately initiated a return and requested a refund. However, the return pickup process took more than three and a half months, even after multiple follow-ups regarding the delay.
Eventually, the item was collected, and I was informed that the refund had been processed. However, even after 10 days, the refunded amount has still not been credited to my account.
Overall, this has been a very disappointing experience with the Daraz Sri Lanka online shopping platform due to the significant delays in return handling and refund processing.

absolutely irresponsible service. I've been a customer for years and bought so many things on their platforms. but recently one of my packages is delayed at this point at close to 2 and a half months and still not delivered. the chat support is absolutely useless with no real resolution. they always doll out the same canned responses like "we promise you sir, this will never happen again, lets us improve" but it never gets solved. I've decided to stop buying anything again on daraz again.

Idk whats wrong with daraz but for me its never been better although its a shitty app and lots of scams daraz itself works

I have requested 3 items to return/refund, causes the items not fit in me to use. 2nd may requested. 9th may collected items by driver, same night 2 items were updated in the app. Since its a weekend I called Rathnapura hub on Next Monday and ask why only 2 items updated, then they told me updating by Colombo QC department only. I have called customer service and informed this then they make a complaint. Yet complain simply closed as resolved emailing me item did get by colombo qc yet. I reopen the case and reply to the email its not resolve issue is still the same. Then by the time my return request also got canceled because it took so long. Then I called again and informed I already handed over the items, receiving to your qc department is your internal thing, i need refund for the item or if you are not refunding return the item to me. Now today is 5th June they do not resolve the case or no a single call. Worst 2nd level complain management have no practice of calling to the client when they are handling the case. Worst company i ve ever deal with , they are robbers, they theft money of the client. No responsibility at all. For their internal issue customers need to bear the loss? What kind of a company?

The worst domestic service on earth. Cannot understand as to why AliExpress is using them in Sri Lanka. 6 days cleared thru Customs but not even reached their Hub in Wattala where I live. Just 8km. Horrible service
Tracking Indragan aliexp
LK-DM-DEX-030596711
My contact +94 775152953

Absolute Nightmare: Daraz Protects Scammers and Rejects Fraud Victims!
This is not my first terrible experience with Daraz, but it is by far the worst and most dangerous one yet. I am writing this to warn every single consumer to stay far away from this platform.
I ordered a health supplement from a seller on Daraz who was posing as a highly reputable company. When the package arrived, the bottle looked correct on the outside, but upon opening it, the actual product inside was completely wrong and clearly counterfeit. Because this is a health supplement, consuming fake products poses a severe health risk.
I immediately contacted the official, genuine supplement company directly. They explicitly confirmed to me that this Daraz seller is a known scammer fraudulently posing as them, and they have already filed official complaints against them.
Armed with definitive proof and every single detail of this fraud, I initiated a return request with Daraz. Shockingly, Daraz completely rejected my return, claiming that I somehow violated their return policy! Instead of helping a defrauded customer, they actively shielded the scammer and left me to bear the financial loss for a dangerous, counterfeit item.
To make matters worse, Daraz continues to keep this fraudulent seller active on their platform. They are fully aware of the scam, yet they take absolutely zero action against the fraudster, allowing them to keep scamming innocent people. Daraz clearly cares more about keeping scam commissions than ensuring customer safety and integrity.
Unethical, unsafe, and completely unaccountable. Avoid Daraz at all costs!

My delivery supposed to be arrived on 28th feb. However it kept postponing due to their team keep cancelling the complaints i placed. After months, it got cancelled in the app. On April 28th i received the refund. However they charged back the same amount from my account few days later. Not sure how they can do that. Now im worried about my balance on the account.

One of the worst delivery experiences I have had. My parcel is stuck in Daraz logistics Kurunegala , and the rider phone number shown in the tracking status is invalid. Because of this, I cannot contact the driver at all to arrange delivery.

There is no proper support, no accurate contact details, and no clear communication. The customer is completely left helpless while the parcel is delayed without any solution.

This level of poor coordination and unreliable system is unacceptable. Serious improvements are needed in their delivery and logistics process in Sri Lanka.

Hot garbage.everytime they say the parcel is out for delivery it just fail,for reasons like driver overloaded or delivery accident.happened with 3 products in the past month.just don't waste your money

Multiple issues. The most recent one is them adding an extra handling fee on cash on delivery payments. I mean like what on earth are u handling? Dude are u freaking serious? U charged for the delivery already. Y do u need a seperate handling fee? Fore counting the bills? Whether the amount is lil or big it doesn’t matter. Really it’s damn unfair to add such a charge just cuz the order is cash on delivery.

This is absolute garbage service. My product return still hasn’t been picked up even after more than two months. First, they claimed I was “not reachable,” which is completely false. I never received a single call or any attempt to contact me.

All they do is keep creating complaints, then some random person “reviews” it and closes the case saying it will be resolved quickly. Nothing ever gets fixed. The same issue just keeps repeating over and over again.

They gave me the option to schedule a pickup, but clearly they’re not actually providing the service. At this point, it feels like they’ve either run out of time to handle it or simply don’t want to deal with it. Instead, they just keep opening new complaints and trapping me in this endless loop with zero resolution.

What’s even worse is that they have no problem delivering products, but when it comes to returns, suddenly they can’t provide the service at all, even after I selected the return pickup option.

This is beyond frustrating and it’s completely unacceptable.

It seems DARAZ Sri Lanka's delivery system has collapsed beyond recovery. Orders have been delayed almost during the past one year or so. Now they send a automated message saying "Sorry for the delay! We are trying to get your package to you as soon as possible. Thank you for your patience!"

Pay DARAZ the money and improve our patience!

Terrible service disruption, missed the delivery deadline 😑 stay away from daraz until they sort out existing deliveries.

⚠️ Warning! Do NOT buy anything from this website.
This website is a complete scam. I ordered groceries from them once when I was in Dubai, and at that time I actually received the items. But after I came back to Sri Lanka, it has been almost 20 days and there is still no proper service or response.
Honestly, it’s not entirely their fault — it’s our mistake too. They are making money by taking advantage of our laziness and trust in online services.
Please stop using this website and ignore them completely. Do not waste your money here.

I am extremely disappointed with this service. I have been waiting for my order for 5 days, and each time I contact support, I am told it will arrive “today” or “tomorrow,” but nothing has been delivered so far.

I reached out to customer care, and they assured me it would be delivered today, yet I didn’t receive any call or update from the delivery person. When I followed up again, I was asked to file a complaint and wait another 3 days for a response.

This kind of delay and lack of proper communication is very frustrating. I expected much better service.