Daraz Sri Lanka Reviews 

I really love this website and wish that it would be successful like Amazon. I've pretty much always been pleased over the many years that I have used them. They have nice products at a good price, wonderful return policy, and cancellations. However, the most crucial part is providing security of a customer information. I've used my credit cards over the years and very sadly, I had fraudulent charges on my Visa (US$250) and then again today on another Visa Card ($29). Someone used these cards that I had previously used on Daraz.lk to purchase. This is horrifying. This should never happen. To reach customer service is near impossible from another country.

Recently I bought a recumbent bike from Daraz online platform. Most of the parts of the item were corroded.

Third party delivery partner who delivered the item to me hadn’t updated the delivery status. Then I went behind him and ask to do so. It was taken a week to update. Then only I can request a return and refund from Daraz app.

Afterwards I returned the item to Daraz requesting my refund.

After weeks back Daraz reviewed the item and rejected to refund me. They haven’t even open the parts of each item and checked before rejecting my request.

Believe me, they haven’t even went through the photos I attached with refund request. That I realized while chatting with Daraz.

Sellers and Daraz, both parties are responsible to provide quality products to their customers. But that is not practicing on this platform. End of the day customer has to bear all the burden. I really disappointed with their inhumane services. They have to keep in mind that they are dealing with people not with robots. Also with others money.

18th of Aug 2024 I paid for this item, today is 15 Sept 2024, still I am struggling to recover my money due to negligence of Daraz.

All the means of communications have been blocked by Daraz except ‘chat’ function. It won’t work with complex issues such as mine. We can’t call or email them and explain the situation???

I almost spent four weeks trying to recover my money. Who will bear the cost of my time I spent for repacking to return, waiting hours without going to work to return the item and receive back the item from delivery parties etc etc due to others faults???
I don’t recommend Daraz for anyone to purchase online.

almost looks like a scam. cash deducted from the card immediately but no response after that

Very bad customer service...
හරිම සවුත්තු විදිහට එයාලා කස්ටමට කතා කරන්නෙ....ඕඩස් දැම්මට සමහර වෙලාවට කස්ටමට ඒක එවෙලෙට ගන්න අපහසුතාවයක් තියෙන්න පුලුවන්....එවෙලෙට මාර හොද විදිහට තමයි මෙයාලගෙ කුරියස් ලා කස්ටමට කතාකරන්නෙ...ගෙවල් වලට ඇවිත් බැනලා යන්නෙ....කටුනායක සීදුව පැත්ත cover කරන කුරියස් ලා ගැන මීට වඩා බැලුව නම් හොදයි...ජරාම customer service එකක්...ewwww

Not recommend 👎

Daraz has hidden one star review with feedback against two seperate purchases on the platform. Internet research suggests this is the norm.

When opening the app they copy clipboard content and I have not given them any permission to do that. Most of my personal data is in my clipboard and I feel like my privacy got violated by them.

Order #215549421859246.I ordered 4 Stylus Pens from CaseMate for Rs 950/-. and what was delivered was set of earphones (from Description on box).The box was sealed and I returned it unopened. I was informed of a refund of the value of ONE pen i.e. Rs 243/- and that balance value for 3 Pens had been declined. This seems absurd as either full refund should have been made or otherwise declined in full. Seems decisions made are almost robotic and inexplicable. and lacks logic.

Order #2154101198859246. I ordered folding knife and understood it was from overseas. On checking My Orders yesterday (18/07/24 i find that it has been listed as Delivered at 2.01 pm at my residence. This item was not delivered to me and usual phone call at point of delivery has not been made to me by last mile courier.Its obvious it has been mis delivered to someone else or handled otherwise by the Courier. From Tracking Number LK-CB-DEX 005710464 i note that the Courier has been named as Mohammad Hussain/Mohammad Shiraz. I leave it to Daraz and LK DEX whose services to date have been very efficient to follow up.

Daraz is a nightmare for sellers. They have various charges with different headings and retrieving the account details is not user friendly. Daraz has standards and Robot type reply when ever the complaints are sent., "WE WILL TRY OUR BEST TO IMPROVE".

I had a very frustrating experience with Daraz.lk. They posted a book with one ISBN but sent me a completely different one. After realizing the mistake, I returned the book, but Daraz.lk rejected the return. Even though the seller recognized their error, Daraz.lk refused to accept the return. This is very disappointing and feels like cheating. They seem to follow a fake return policy. Overall, a very bad experience with Daraz.lk.

Not worth even to offer one star..
So dissapointed about deliver goods of aliexpress via daraz.
I have combined package which should dispatch from daraz Panadura. I didn't receive it but tracking updates as delivered.
Seeking legal assistance against this

The delivery service is not reliable, they say they tried to deliver but they cannot even read an address. The customer service also does not reply or answer questions. There are differences in the account statuses online, one saying that they will deliver the other that they are still going to deliver. This type of very poor service is only possible because there is so little competition in Sri Lanka. I am very Disappointed.

If you want to return anything, they will not refund saying various reasons.

I Placed an order payment deducted from my account few hours later order has been canceled and money also not refund.im not suggesting to anyone buy things from this DARAZ.LK website

They sell fake items always. always delivered law quality products.

Customer Service is Very Bad and aggressive.
I do not recommend anyone to buy anything from this website. I used to be a loyal customer. Not once they've been rude and extremely annoying and ignorat in customer service. After all I decided to read their refund policy and I can assure you it's an imcomplete document. Probably if you go to court against them, you can win a lawsuit against them. Easily.

I already purchased from Ali Express and according to the tracking says daraz.lk will deliver my order. But last tracking updated date is April 28. After that no tracking update. Low-quality service. There is no phone number to contact the relevant party in Daraz. Very poor quality customer service. No tracking updates for dex orders.

I have purchased so many items from SL Daraz. Recently I purchased mobile phone which happen to be a second quality i.e. serial number in the box not matching serial number of the phone. I returned within the 07 day return period and still that was not accepted (so much for 07 day return policy). Then I couldn't even find a phone number to inquire as to why. I will not be buying any expensive stuff from Daraz again

Daraz is a cheating APP. They are born cheats.