I ordered 2 potted roses that arrived on separate days, despite being marked '1 of 2' and '2 of 2'. The bottom of the second box was heavily strapped by the couriers tape, because water from the pot... Toon meer
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As Tina Turner sang “Simply the Best “ !! Why bother looking at garden centre roses., just browse through a David Austin catalogue, there are no better roses in the UK. From ordering over the phone... Toon meer
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I found the website easy to navigate, and quickly found a suitable rose for my intended plans. It arrived sooner than expected, was very well packaged and in good condition. There were clear very help... Toon meer
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I ordered a rose for a special occasion for some friends. The stock available at local garden centres was poor given time of year so decided to order online from David Austen. The ordering process,... Toon meer
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Bedrijfsgegevens
Over David Austin® Roses
Geschreven door het bedrijf
About us
Breeders of exquisite English roses since 1961.For over 60 years we have been growing roses on our family farm in Shropshire, lovingly nurturing them by hand until they are ready to be passed onto you, to be enjoyed in your own gardens.
Why David Austin Roses?
What is a garden without roses? We believe that roses belong in every outdoor space, which is why we have dedicated over 60 years to breeding the very best, healthiest, most fragrant roses for the world to enjoy. The promise of a David Austin® rose is many things…It is a guarantee of unrivalled breeding expertise that retains traditional methods and protects the craftsmanship of hybridising an English rose. It is a promise of plentiful choice, an unmatched collection of roses bred on a family farm that is still at the heart of the business. It is a pledge of sustainability, from recyclable packaging to rainwater irrigation systems. And of course, it is the reassurance of a service that you know you can depend on. Our leading aftercare and advice, along with our five-year promise means we have you, our customers, at the core of everything we do.
Our products
Our extensive collection of roses features over 400 varieties, including nearly 200 of David Austin’s English Roses. With so many varieties to choose from we can offer a rose for almost every position in the garden.Our five year promise
We take great pride in supplying roses of the highest quality. If any roses are damaged on receipt or fail to grow when our planting guidelines are followed, we will replace them free of charge.
Contactgegevens
Bowling Green Lane, WV7 3HB, Wolverhampton, Verenigd Koninkrijk
- 01902 376 300
- help@davidaustinroses.co.uk
- davidaustinroses.co.uk
For Time Spent in the Garden
4,8
Uitstekend
13K reviews
Vraagt klanten om een review
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quality of rose
Quality of rose, excellent. Delivery on time. Only buy from David Austin.
24 september 2026
Antwoord van David Austin® Roses
We are so pleased to hear about the excellent quality of your rose and that your delivery was on time. We truly appreciate your loyalty!
Kind regards,
Elaine
Recommendation
Climbing rose arrived in perfect condition. Very healthy looking plant.
22 september 2026
Antwoord van David Austin® Roses
We're so pleased to hear that your climbing rose arrived in perfect condition and is looking very healthy! Thank you for your wonderful feedback.
Kind regards,
Elaine
Very healthy rose. Prompt delivery
Delighted to receive a very healthy looking rose with lots of branches and buds and good roots.
Well packaged and safely delivered. Thanks
23 september 2026
Antwoord van David Austin® Roses
We're so pleased to hear you're delighted with your healthy rose, complete with plenty of branches and buds, and good roots! It's wonderful that it was well-packaged and safely delivered.
Kind regards,
Elaine
Beautiful rose
Beautiful rose, Gabriel Oak, With seven blooms and buds. Good fragrant scent. Excellently packaged . Cannot fault D.A. Roses. Thank you .
23 september 2026
Antwoord van David Austin® Roses
We're so pleased to hear you're delighted with your beautiful Gabriel Oak rose, with its seven blooms and buds, and lovely fragrant scent! It's wonderful that it was excellently packaged.
Kind regards,
Elaine
Beautiful range of roses
Beautiful range of roses, easy to purchase what I want. Great communication about delivery and roses delivered in tact with no issues. Have used twice and look forward to using again to gift myself this time
3 september 2026
Antwoord van David Austin® Roses
We're so pleased to hear you appreciate our beautiful range of roses and found it easy to purchase what you wanted! It's wonderful that communication about delivery was great and your roses arrived intact. We look forward to you gifting yourself this time!
Kind regards,
Elaine
Very helpful advice from their online…
Very helpful advice from their online support team.
15 april 2026
Antwoord van David Austin® Roses
We're so glad to hear that our online support team was able to provide you with helpful advice. Your positive feedback is greatly appreciated.
Kind regards,
Elaine
Really helpful
Really helpful, knowledgeable and responsive. Only place to go for Roses.
22 september 2026
Antwoord van David Austin® Roses
We're so pleased to hear that you found our team helpful, knowledgeable, and responsive! Thank you for your wonderful feedback and for considering us your go-to for roses.
Kind regards,
Elaine
Straight forward and easy
Easy to order, quick delivery and the box was so beautiful - I even coloured it in! Thank you so much, will be purchasing from again 😊
22 september 2026
Antwoord van David Austin® Roses
We're so pleased to hear you found the ordering process easy and that your delivery was quick. It's wonderful that you enjoyed the packaging so much!
Kind regards,
Elaine
We received the roses which were very…
We received the roses which were very well packed. We have already planted them against our new fence
23 september 2026
Antwoord van David Austin® Roses
We're so pleased to hear your roses arrived well-packaged and that you've already planted them. We hope they thrive beautifully against your new fence!
Kind regards,
Elaine
Very happy with my Queen of Sweden rose…
Very happy with my Queen of Sweden rose to commemorate a very dear Swedish friend. The rose arrived in beautiful condition and was flowering which was an added bonus
23 september 2026
Antwoord van David Austin® Roses
We're so pleased to hear you're happy with your Queen of Sweden rose to commemorate your dear friend. It's wonderful that it arrived in beautiful condition and was flowering!
Kind regards,
Elaine
Disappointing
Disappointing delivery with 3 out of 8 roses purchased not being what I ordered. Had to email as you can’t get through on the telephone and I did get a quick response and correct roses then sent. These arrived and one was in poor condition. However this is being replaced as well. So …comme ce comme ca.
23 september 2026
Antwoord van David Austin® Roses
We appreciate you sharing your experience with us. We understand your disappointment regarding the initial rose delivery and the subsequent condition of one of the replacements. We are actively reviewing our processes to prevent similar issues in the future and ensure the quality of our products.
Kind regards,
Elaine
Antwoord van David Austin® Roses
We're so pleased to hear that ordering was easy and that you had great communication regarding your delivery. Thank you for your positive feedback!
Kind regards,
Elaine
Returning Happy Customer
First i wish to mention i am a returning customer.
I returned for a reason !
Good website, reasonable price and good quality Roses, packaged well and prompt delivery.
Bravo :)
23 september 2026
Antwoord van David Austin® Roses
We are so pleased to hear that you are a returning customer and that you had such a positive experience with us again! We're delighted that you found our website good, our prices reasonable, and the rose quality excellent, with prompt delivery.
Kind regards,
Elaine
Antwoord van David Austin® Roses
We're so happy to hear that you received good quality and fast delivery. Thank you for your positive feedback!
Kind regards,
Elaine
When I phoned through the order
When I phoned through the order , the lady I spoke to was kind a knowledgeable and extreamly helpful . Great customer service … thank you .
The rose was in perfect condition , again thank you .
23 september 2026
Antwoord van David Austin® Roses
We're so pleased to hear that the person you spoke to was kind, knowledgeable, and extremely helpful! It's wonderful that you received great customer service and that your rose was in perfect condition.
Kind regards,
Elaine
Exceptional customer service and every…
Exceptional customer service and every rose I’ve had off them has arrived beautifully
23 september 2026
Antwoord van David Austin® Roses
We're so pleased to hear about your exceptional customer service experience and that every rose you've received has arrived beautifully! Thank you for sharing your wonderful feedback.
Kind regards,
Elaine
Bare rose provided as a potted rose
Ordered a potted Charles Darwin rose as a present for my wife's birthday. I'd ordered one for a friend two weeks earlier and it arrived bushy with new growth and buds. The one delivered for my wife's birthday was very clearly a bare root rose put into a pot (no leaves, no new growth and no buds). I wrote to Customer Services to express my disappointment (not having had issues with David Austin before) but was fobbed off with a statement that plants may not have leaves when dispatched. The response was dismissive, unprofessional and completely lacking in any empathy. Reluctantly I won't be ordering from David Austin in the future because of the complete disregard to customers (leave alone the quality of the product provided).
22 september 2026
Review zonder uitnodiging
Antwoord van David Austin® Roses
Thank you for taking the time to leave your review, Matt.
I’m genuinely sorry to hear how disappointed you have been, particularly as the rose was purchased as a birthday gift for your wife. I also appreciate how the difference between the two roses you received may have caused concern.
I can see that you have already been in contact with our Customer Services team and I’m sorry that our previous response left you feeling dismissed. That certainly isn’t how I would want you to feel following an interaction with us, and I completely understand why you expected a little more explanation and reassurance.
I would, however, like to reassure you that the ‘Charles Darwin’ you received was not a bare-root rose placed into a pot. Our potted roses are more established plants with developed root systems. At this time of year, we begin pruning our roses back in preparation for the dormant season, so they can arrive with little or no foliage, new growth or buds. We do highlight this seasonal change on our website, as the appearance of our potted roses naturally varies throughout the year.
I appreciate that the rose you ordered for your friend only a couple of weeks earlier looked very different. Roses do not all progress through their seasonal cycle at exactly the same rate, and I can understand why comparing the two led you to feel disappointed with the rose selected for your wife’s birthday.
While I’m confident that the condition of the rose is normal for this time of year, I am sorry that we did not explain this more thoughtfully when you first contacted us. I would never want a customer to feel that their concerns had simply been disregarded, particularly when choosing one of our roses for such a special occasion.
I do hope that, once planted and given the opportunity to establish, your wife’s ‘Charles Darwin’ will reward you both with beautiful fresh growth and blooms next season.
Kind regards,
Tyla
Customer Service Manager
Excellent Company
Ordered a Strawberry Hill Rose for my sister's birthday, in memory of our Mum who used to work at Strawberry Hill. It arrived on time and in very good condition and has flowered.
31 augustus 2026
Antwoord van David Austin® Roses
We are so pleased to hear that the Strawberry Hill Rose arrived on time and in very good condition for your sister's birthday, and that it has flowered beautifully. It's wonderful that it holds such a special memory for your family.
Kind regards,
Elaine
Top quality plant delivered promptly
Top quality plant delivered promptly, well packaged and with planting instructions.
22 september 2026
Antwoord van David Austin® Roses
We're so pleased to hear that your top-quality plant was delivered promptly, well-packaged, and included helpful planting instructions! Thank you for your wonderful feedback.
Kind regards,
Elaine
Always a treat to receive your roses
Always a treat to receive your roses, well packed and in lovely condition, an added bonus in mid September they still have flowers and buds, Thank you.
22 september 2026
Antwoord van David Austin® Roses
We're so pleased to hear that receiving our roses is always a treat for you! It's wonderful that they arrive well-packed and in lovely condition, and an added bonus that they still have flowers and buds in mid-September.
Kind regards,
Elaine
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