DB FREELANCE LTD Reviews 

I am not surprised to read all the positive reviews for DB Freelance. They delivered my bike store/shed today and I was absolutely delighted with the service.

The emails I received with my delivery slot were really accurate, which helped me plan my day. The driver Dave called me as he arrived, which meant I could show him how best to park on our country lane. He managed the large van brilliantly on our very narrow lane and didn't cause any obstruction to neighbours, which was much appreciated.
Dave was really friendly, helpful and professional, and carried the 4 items up to my path for me as requested.
Great service- highly recommended.

Just wanted to say that we were very pleased to receive our fence panels this evening and the chap (Norbert) who did the delivery was fantastic! Felt so sorry for him as his truck had broken down earlier in the day on one of the hottest days of the year; apparently recovery service didn’t get to him for several hours, putting him behind on all his deliveries. But he didn’t cancel or not arrive. He rang me to guide me as to the revised delivery time and was true to his word. Arrived exactly as quoted. Then when he got to us he was so friendly and helpful! He’s an asset to your company for sure.

I was kept fully informed of the despatch and delivery of my item. The “live” tracking was very helpful as we could monitor the changes in timeframe for the actual delivery. The driver was very polite and professional despite it being searingly hot and us being a later delivery in his schedule.

On time, followed drop off request, all as one would expect a 5* delivery service to be

Very good communication from start to finish. Very responsive to emails too. The tracking system they use to show you the estimated delivery time is excellent. Constantly updating and very accurate. Also the actual delivery guy was great. Friendly, professional and a genuinely nice guy. Excellent service all round. Wish they delivered all my stuff!!

Delivery window given the day before but was able to track throughout window given. The driver called to confirm I was his next call and gave an exact time for arrival. He was so pleasant and professional and a credit to the business. Well done !

Well what can I say the company kept me informed in all aspects of the delivery and the driver was most courteous and friendly I could not ask for anything more well done and keep up the good work it goes a long way (from a retired trucker) many thanks

Excellent service.
Due to health issues I am unable to go to the shops as often as I would like to. I rely on courier, postal services to deliver items I ordered online to my home.
I have ongoing problems with providers many online services tend to use -Evri, formerly Hermes, and Royal Mail.
The main issues are/have been:
• Items delivered to the wrong address – and being advised to check with my neighbours (all 200 houses) when I query a missing delivery.
• Items left outside my door with NO ringing of bell or knock on the door – I am often home due to health issues. It has been difficult for me to bend down to pick up items left in the front of my property, on doorstep.
• No notification of when to expect delivery – I have just found parcels outside my door by accident, such as when I am going out for some reason or to put rubbish in bins.
Because of poor, no notification of deliveries items have been left for, sometimes, what looks like days in the rain, snow, heat, etc.
• Items have been damaged because couriers have thrown parcels over the side gate.
• I have repeatedly contacted couriers to explain my mobility difficulties and the need to let me know when to expect deliveries, how to divert them if I am away – to avoid risk of doorstep theft, damage by averse weather conditions, or opportunistic burglary because it is evident a parcel has not been removed for days. This has been going on for over 10 yrs with little to no noticeable difference, inconsistency in delivery practices.
It has been refreshing to have an order delivered by DB Freelance. (I have not heard of them before this delivery). This is how deliveries should be:
• Smart dressed, polite and courteous delivery person who rang the doorbell and waited for me to answer.
• Email notification and text (initial and reminder) to say item was on its way and time slot to expect it.
• Text and email confirmation of successful delivery +photographic evidence of delivery.

Thank you DB FREELANCE LTD for great service.

Really helpful delivery guy, 5 stars for your customer service, communication and delivery.

Thankyou

DB Freelance gave me a delivery timescale. I was very impressed with their communication. I wasn't going to be in so I said I would leave my gate open to my back garden. I asked if they would ask the driver to make sure it was closed after delivery. They said they would add it to the drivers instructions. The delivery was made. I had an email to say it had been delivered and the driver closed the gate. I was very happy with all aspects of the delivery.

Great communications. Delivery prompt Left in a safe place. What more could you ask for

Ordered trellises through Rowlinsons, received an email saying that DB FREELANCE LTD will be delivering my order. They made contact with and gave a date for the delivery. The day before I was given a time frame
On the day the driver rang me to say he would be with me soon.
When he arrived even without asking he asked me where i wanted them and he carried the panels into the back garden.
A good experience with this. Company from start to finish.

A very

The information provided regularly,the attitude and helpfulness of Blessed the driver,the prompt delivery,great service.

Garden parasol delivered, on date and time advised.
We were updated on the progress of delivery and Norbert, the delivery driver, even offered to help us with the rather large and heavy box.
Very pleased with the umbrella, good value & looks good and easy to assemble.
Excellent service all round - thank you

Delivery of a garden companion seat, in a very heavy box, was made by an extremely friendly gentleman. He was very helpful and carried the box round to my back garden. Delivery service doesn't get better than that!

Good communication from DB Freelance beforehand and a great delivery job on the day. I was out at the time so left a request about delivery location and it was done perfectly ... thank you!

These guys were amazing, they worked tirelessly with diligence and efficiency.
Darren was extremely professional and helpful, his support and advice were spot on and saved us a lot of time.
His lads just cracked in with it and made it look easy.
The whole team were polite throughout and I couldn’t recommend them enough.
Great value, high quality service, really took a lot of stress out of the day.

Fast delivery date. As we were away asked if purchase could be left in the back garden. It was a very large product but the driver managed to do this which would have been a bit of a struggle for him. Really grateful for this.

Communication from the company was accurate and kept me updated on the delivery.
The item was delivered very quickly and the delivery staff respected my property

Excellent service from start to finish

Very professional a definite good example of courier.