Great experience! The whole process was very quick, clear, and smooth from start to finish. Everything was easy to understand, and there were no delays. I would definitely recommend this service to an... Toon meer
Bedrijf heeft geantwoord
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The application form was quite easy and straight forward to fill. Nevertheless, in my opinion, for Married people who still use their first name till date, the part that asked “used until” wasn’t nec... Toon meer
Bedrijf heeft geantwoord
Maisie was excellent, firstly answering my queries and then helping me in a further call. I would totally recommend this company!
Bedrijf heeft geantwoord
Fast and Smooth journey with DBS umbrella Solutions DBS Umbrella Solutions made our DBS standard search effortless. The process was easy to start, and their team was incredibly helpful throughout.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DBS Umbrella Solution team provides free e-bulk quote and no obligation advice. Our team of experts are ready to help! DBS Umbrella Solution delivers the highest level of customer service through our team of experts on hand to guide you through the DBS process. Whatever your preferred style of communication, you can be assured your enquiry will be dealt with quickly and efficiently. Our team can be reached on: Telephone: 01206 913154 / 01206913155 Email: dbs@dbscheck.org Or why not try, our instant chat facility found on our website or call back service, available by completing our registration form and selecting a time and date convenient for you! You will also have the option to subscribe to our newsletter so you can be updated on information that matters. Our services include: Enhanced DBS Checks, Standards DBS Checks, Basic DBS Checks and Volunteer Checks.
Contactgegevens
35-39 LONDON ROAD, CO3 0AJ, Colchester (Essex), Verenigd Koninkrijk
- 01206913154
- dbs@dbscheck.org
- dbscheck.org
4,6
Uitstekend
260 reviews
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Does what it needs to do
We end up with a DBS check, which is the goal! But I find the whole process from ordering through to completion difficult.
A lack of updates on progress, confusing messaging so it's not at all clear what's happened so far/what needs to happen next
4 maart 2024
Antwoord van DBS Umbrella Solution
Hello Ben,
Thank you for your review. We appreciate any feedback and do take this on board.
I am glad too see all of your checks have been completed successfully.
I am sorry to hear you were not satisfied with the progress updates. When setting up the applications, the system does ask for a manager contact to send out automatic progress updates at each stage of the check. I can see you was only set up as the manager on one check and your colleagues were set up as managers on the remaining checks hence why you may not have received the majority of the automatic updates.
Please be assured, your colleagues set up as the managers would have received regular updates at each stage of the checks they were assigned too.
In future, please feel free to assign yourself as the manager on all checks so you receive all automatic updates from the system.
The automatic updates do provide a clear message of the next step such as 'Application awaiting ID verification', 'Application has been submitted for processing', 'Application has been completed' etc however, please provide me on email with the confusing messaging so I can review this any resolve any miscommunications throughout our emails / automatic emails so they are more clear in future.
I hope this information helps and please let me know if you have any further queries we can resolve.
Thank you again for the feedback,
DBS Umbrella Solution.
Very very quick service and was always…
Very very quick service and was always kept up to date with what what happening.. keep up the brilliant work
21 maart 2024
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Hello, thank you for the time taken to write this review! We are glad you found the process easy.
Maisie Watts assisted me through out…
Maisie Watts assisted me through out the whole process quick response, Indeed it was a great experience.Thank you Maisie Watts
11 maart 2024
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Hello, thank you for the time taken to write this review! We are glad you found the process easy.
Indeed it was great experience going…
Indeed it was great experience going through the process, keep it up
10 maart 2024
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Hello, thank you for the time taken to write this review! We are glad you found the process easy.
Antwoord van DBS Umbrella Solution
Hello, thank you for the time taken to write this review! We are glad you found the process easy.
If you are prepared to phone them and…
If you are prepared to phone them and check each step of the way, then this is the company for you.
26 februari 2024
Antwoord van DBS Umbrella Solution
Hello Nikaia,
Thank you for your review, we do appreciate any feedback as we are always working to improve our services.
I can see we have completed multiple checks for you which have always be completed seamlessly. I do understand there was a miscommunication regarding the check you are referring too. Unfortunately we was awaiting payment from your team for the Digital ID check which admittedly, we had also not yet sent a payment reminder to your team at the point of your phone call.
I am glad it has all now been sorted and the check has been submitted for processing.
Thank you,
DBS Umbrella Solution.
Straightforward process and good…
Straightforward process and good communication from the company. Would recommend!
7 februari 2024
Antwoord van DBS Umbrella Solution
Hello, thank you for the time taken to write this review! We are glad you found the process easy.
Antwoord van DBS Umbrella Solution
Hello, thank you for the time taken to write this review! We are glad you found the process easy.
Very quick and easy process
Very quick and easy process. Helpful people when I needed advice.
23 februari 2024
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Hello, thank you for the time taken to write this review! We are glad you found the process easy.
Antwoord van DBS Umbrella Solution
Hello, thank you for the time taken to write this review! We are glad you found the process easy.
Great customer services .
26 januari 2024
Antwoord van DBS Umbrella Solution
Hello, thank you for the time taken to write this review! We are glad you found the process easy.
Helpful staff
31 januari 2024
Very accessible service, good VFM
From our initial enquiry through to completion we have had excellent communication and service from DBS Check Service. It has been easy to arrange the check for one of our team and the price was very competitive. The check was completed quickly and paperwork provided to our individual.
18 januari 2024
Antwoord van DBS Umbrella Solution
Hello, thank you for the time taken to write this review! We are glad you found the process easy.
DBS Umbrella Solution.
The company worked well with my own…
The company worked well with my own company I work for, so the whole process was smooth and easy. My whole DBS check was done so quickly, in the past I have had to wait for 6 weeks but this was less than two which means I got to start work in no time.
25 januari 2024
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Amazing Experince
Amazing Experince , Maisie was very helpful , always willing to assist and fast response
9 februari 2024
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
The contact person Maisie was very…
The contact person Maisie was very helpful and patient. It was a gem working with her.
1 februari 2024
Antwoord van DBS Umbrella Solution
Thank you for your review. We appreciate your amazing feedback and will ensure this reaches Maisie.
Excellent work
The stuff is so helpful. The DBS check foam was fill by me but next day I got call from Maisie after her checking my filled foam and there was mistake. So she did a great job for my DBS check.
I’m so thankful to her and all the staff.
2 februari 2024
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
It was a smooth experience
It was a smooth experience. Everything was handled professionally.
16 januari 2024
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Excellent service from start to finish
Excellent service from start to finish, team very helpful and made the process so simple
29 januari 2024
Review zonder uitnodiging
Antwoord van DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
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