I am a new user with this company, with the new user confusion. I used their online chat, and after a short chat with AI, was promptly put through to a human! I spoke with Chris, who was extremely he... Toon meer
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Lees wat reviewers zeggen
Molly helped us understand how uCheck can help our business grow and ensure we are compliant. Molly was quick to respond, concise and offered solutions that were most suitable to how we operate. Exce... Toon meer
I had a really positive experience working with Becca at UCheck. She was thorough and patient throughout, asking the right questions to ensure the correct DBS level and classification were app... Toon meer
I needed to make an amendment to our uCheck account via email as it couldn’t be done in our account setting. I sent a general email saying what I needed to be changed. I had an almost instant re... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
uCheck are one of the top providers of vetting and screening checks in the UK and currently processes over 1,000,000 checks annually. uCheck is the largest DBS provider in the U.K and the service offers not only DBS Enhanced, Standard and Basic checks but also the Right to Work, ID and Adverse Credit Checks. uCheck offers a user-friendly Platform, outstanding Client Support and an extremely competitive and transparent fee structure, offering the highest level of quality and compliance with ISO:27001 and ISO:9001 accreditation. With DBS checks typically completed in under 48 hours, uCheck is renowned for being Rapid, Trusted and Secure with over 30,000 Organisations currently registered and benefitting from the uCheck service.
Contactgegevens
First Floor, Chiltern House, Sigford Road, Marsh Barton, EX2 8NL, Exeter, Verenigd Koninkrijk
- 0330 113 33 33
- help@ucheck.co.uk
- www.ucheck.co.uk
4,9
Uitstekend
9K reviews
Heeft 64% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I have 12 years experience cleaner and…
I have 12 years experience cleaner and hospital
5 september 2025
Review zonder uitnodiging
The quick response I had back from…
The quick response I had back from uCheck after i emailed them.
28 april 2026
Review zonder uitnodiging
I am a new user with this company
I am a new user with this company, with the new user confusion. I used their online chat, and after a short chat with AI, was promptly put through to a human! I spoke with Chris, who was extremely helpful and patient with me, and was able to answer all of my queries- very professional, very quick- excellent service
27 april 2026
Review zonder uitnodiging
Worst company ever two times I lost…
Worst company ever two times I lost money when they withdrew my application for no reason oh we wanted to confirm your address and you didn’t respond that’s why
Absolutely disgusting I had enough os it
Lost all money
Additional detail
I applied for DBS and after 4 months they withdraw my application and this is the second time after 4 months they asked me to confirm my address which I did they said you respond late no call it’s crazy
07453322234
24 april 2026
Review zonder uitnodiging
Antwoord van uCheck
Good morning Muhammad,
Thank you for your review.
Having investigated your application, I can confirm that the DBS raised 2 queries for this, the first of which was responded to but the second of which was not.
The following is clearly stated on both query emails sent to you, “Please note that failure to provide this information within the given time frame could result in the application being withdrawn and the fee being forfeited.“ As a response was not provided, the application was withdrawn, but to be clear it is the DBS who have withdrawn the application and not uCheck.
To make the process clear for DBS applications, uCheck are an umbrella body for the DBS through which you can submit applications. Our platform is for providing applications to the DBS and then managing them once the check is completed. The actual vetting process, any decisions around withdrawals, and any requests for further information during the vetting process all come from the DBS and where required are passed onto you by uCheck. At no point would we make the decision to withdraw an application or forfeit your fee.
Should you wish to dispute the withdrawal of the application, please contact the DBS directly on 03000 200 190, and/or raise a complaint with the DBS via their complaints website.
Kind Regards,
Benjamin Nicholas
Client Service Team Leader
Molly was extremely helpful and…
Molly was extremely helpful and resolved all my issues!
24 april 2026
Review zonder uitnodiging
I needed to make an amendment to our Primary Account Contact
I needed to make an amendment to our uCheck account via email as it couldn’t be done in our account setting.
I sent a general email saying what I needed to be changed. I had an almost instant reply from 🌟Katie🌟 who was extremely helpful and resolved what we needed so easily.
The service received was 11/10 🌟🥰
23 april 2026
Review zonder uitnodiging
Excellent response and service by Martin
I emailed as although I have a company account for processing DBS checks I also wanted to be able to access the discount. Martin was prompt in responding giving clear information in a professional manner and resolved my issue extremely quickly. He definitely deserves recognition for his excellent customer service.
24 april 2026
Review zonder uitnodiging
I had a really positive experience…
I had a really positive experience working with Becca at UCheck.
She was thorough and patient throughout, asking the right questions to ensure the correct DBS level and classification were applied to our roles. It wasn’t a straightforward setup on our side, but she took the time to work through the nuances with us rather than making assumptions.
Communication was clear, prompt, and professional throughout, and I felt confident that the final outcome was accurate and compliant.
Really appreciate the support.
Thank you, Becca.
24 april 2026
Review zonder uitnodiging
Molly helped us understand how uCheck…
Molly helped us understand how uCheck can help our business grow and ensure we are compliant.
Molly was quick to respond, concise and offered solutions that were most suitable to how we operate. Excellent service.
24 april 2026
Review zonder uitnodiging
Lynette was polite
Lynette was polite, speedy and friendly. She answered my query regarding a DBS check in no time at all!
24 april 2026
Review zonder uitnodiging
Really quick turnaround
Really quick, and customer friendly service by using the chat function. My query was sorted straight away. Thank you.
22 april 2026
Review zonder uitnodiging
Used the chat option to resolve an issue
23 april 2026
Review zonder uitnodiging
Jean was very helpful
Jean was very helpful. answered all question and provided much help.
22 april 2026
Review zonder uitnodiging
Jean is excellent
Jean is excellent. she attended to all my queries without stress and in a short time. All issues resolved.
She is very professional.
22 april 2026
Review zonder uitnodiging
Prompt response and action from Katie
Prompt response and action from Katie. She understood my request and acted on it straight away. Really appreciate the swift response. Thank you Katie.
22 april 2026
Review zonder uitnodiging
Fast and Efficient Service
I didn't have to wait too long to speak with the advisor and Lynette gave me the information I needed quickly and efficiently.
21 april 2026
Review zonder uitnodiging
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