DBS Checks Reviews 

96
TrustScore 3 uit 5

3,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The company has been very smooth to deal with so far. I've had some communication issues with some other companies in the past regarding getting my DBS checks sorted but these guys responded very quic... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Reported to the government for Dishonest business practice under the 2006 Fraud Act. Hopefully they can sort this out and charge the owner of the business. As like others have stated this company took... Toon meer

Beoordeeld met 3 van de 5 sterren

Paid for a 12 hour Check - No confirmation email - Not contactable - Cant track status - Not received my check within in the time UPDATE: I have now upped this review to 3 stars as I have been... Toon meer

Beoordeeld met 2 van de 5 sterren

They have tried to make amends. After my negative review and distress trying to get my money back, DBS have offered a refund in response to me removing my negative review. I compromised at an update... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Arbeidsconsultant

Geschreven door het bedrijf

Apply for your DBS Check online in just 3 minutes. Provide us with your email address and basic details and our trained team of advisers will go through your application to ensure it goes through as smoothly and fast as possible.


Contactgegevens

3,1

Gemiddeld

TrustScore 3 uit 5

96 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,1

Alle reviews

(96)

8 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 3 van de 5 sterren

Your paying for a premium service

This company might be very good if you need your DBS checks NOW and can't wait for the time that gov.uk take. You will be paying a premium for there service. We were not happy when we realised the price difference, so we asked for a refund which only took a few days to come through.

Not happy with the price difference.

Happy with the time they took to issue the refund.

15 mei 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Expedited process appreciated

The whole process from putting in my file and data took 10 minutes end-to-end, and I was able to get my results within the 24 hours too. Thank you!

11 mei 2021
Review zonder uitnodiging
Logo DBS Checks

Antwoord van DBS Checks

Hi,

Thank you for your kind words.

Kind regards,
Lisa
Communications Officer

Beoordeeld met 1 van de 5 sterren

Absolutely horrific NOT acceptable…

Absolutely horrific NOT acceptable service.
Buyer BEWARE!!
We purchased x2 12 hr DBS checks we are now a week later .
20+ Emails
50+ Calls
And not a single person will respond !

Disgraceful company offering a service they can’t provide.
Withholding people’s money and not providing what has been paid for.

11 mei 2021
Review zonder uitnodiging
Logo DBS Checks

Antwoord van DBS Checks

Hi Dixie,

We cannot find any customers in our records under the name of 'Dixie' and have tried to contact you via this platform but have had no response.

You may have confused our company with another that has a similar name.

Pease contact us on the following email so our team can assist you: issues@dbschecks.org.uk

Customer satisfaction is of upmost importance to us and goes before everything else.

Kind regards,
Lisa
Communications Officer

Beoordeeld met 1 van de 5 sterren

Shocking Service

Paid £84 on Wednesday for 24 hour online DBS check. Its now Friday and still havent even received a link to upload my documents - tried to call many times and its just a recorded message asking to leave phone number. emailed many times and no-one is getting back to me. shocking service.

Edit: Thank you for your response below, - I can confirm that I do not have the incorrect company as the email address you have provided below, I have already emailed on many occasions with no response (which I obtained from your website where I made the payment)

30 april 2021
Review zonder uitnodiging
Logo DBS Checks

Antwoord van DBS Checks

Hi Leighton

We cannot find any customers in our records under the name of 'Leighton Donnelly' and have tried to contact you via this platform but have had no response.

You may have confused our company with another that has a similar name.

Pease contact us on the following email so our team can assist you: issues@dbschecks.org.uk

Customer satisfaction is of upmost importance to us and goes before everything else.

Kind regards,
Lisa
Communications Officer

Beoordeeld met 1 van de 5 sterren

Absolute Joke

Constantly sending emails, constantly ringing for over 4 days, just automated message answers, and never gets back to my voice messages. Paid £94.00 for fast track service, and told results would arrive via email within 24 hrs, and by post within 3 days.

Finally receive an email today at 05:15 this morning stating that the address I entered was in the incorrect order? Obvious lie and excuse to bide time. Do not use! Find a GOV approved company!

I am going to give a couple more days until I get my results or further response, as this has obviously exceeded 24 hrs now. Then I am going to activate a fraud claim at my Bank. Save yourself the trouble. DO NOT USE!

28 april 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Total scammers

Total scammers! took my money (£84) then said we hadn't paid and sent a link to pay again. Phone number doesn't work either. dealt with a Tom Richards & a Matt Ford by email, now not answering. Use the GOV.UK website, costs £23!

24 maart 2021
Review zonder uitnodiging
Logo DBS Checks

Antwoord van DBS Checks

Hi Helen,

Thank you for your email.

We provide additional services such as application checking, supporting document validation, email updates and timely submission to the correct issuing body. These additional services can save you both time and money.

Our team are trying to locate your application but cannot find it. We would like to investigate your issues further. We have also sent you a contact request through Trustpilot.

Customer satisfaction is of upmost importance to us and goes before everything else. Please get in touch (issues@dbschecks.org.uk) and we provide you with a full refund.

We apologise for any inconvenience you feel may have been caused.

Kind regards,
Lisa
Communications Officer

Beoordeeld met 1 van de 5 sterren

Scammers. Avoid.

I applied for a DBS from these people at the end of January, within 3 days they contacted me to tell me I hadn’t paid for it, or rather they couldn’t find my payment. Tom asked me to send screenshots of my bank account to prove I had paid. I said I am not sending them screenshots of my bank account, but I gave them the information of the transaction but not my bank details, and I still haven’t heard back from them or had a refund.

Edit:
Having replied to your request for information a long time ago. I still haven't heard anything from you. How can I have paid a completely different company when I was using your website? That's your problem to fix. Not mine. Unbelievable.

25 februari 2021
Review zonder uitnodiging
Logo DBS Checks

Antwoord van DBS Checks

Hi Ali,

Thank you for your email.

The reason for the confusion was possibly due to payment being made by one email address and communication by another. Additionally, we continuously have people getting our company mixed up with others.

We are unable to locate any details for yourself to be able to investigate this further.

We have sent a separate email requesting more information to be able to look into this for you.

Kind regards,
Lisa
Communications Officer

Beoordeeld met 1 van de 5 sterren

Avoid !

Avoid at any cost worst service ever, phone number provided doesnt work adrress provided doesnt exist, 0 reply to my 6 emails. DO NOT PUT YOUR MONEY IN A BIN. Avoid ! Avoid !

27 augustus 2020
Review zonder uitnodiging
Logo DBS Checks

Antwoord van DBS Checks

Hi Jokubas,

Our team are unable to locate your application so please contact us on the following email so our team can assist you: issues@dbschecks.org.uk

Customer satisfaction is of upmost importance to us and goes before everything else.

Kind regards,
Lisa
Communications Officer

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