Because this company pay to have their information at the top of the Google search and it takes up most of the screen, it appears that this is how to get land registry information. IT IS NOT. It is th... Toon meer
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Lees wat reviewers zeggen
I contacted The Land Registry about an unkempt plot of land at the back of my house which turned out to be unregistered. In less than 24 hours, the paper work was being sent and solicitors lined up f... Toon meer
Bedrijf heeft geantwoord
Initially I was impressed by the phone call and explanation by the young lady who told me I needed to buy three documents to achieve my objective. Having paid for three I was disappointed to find th... Toon meer
Bedrijf heeft geantwoord
My case has been an absolute nightmare with some unique complications. Anisha has been an absolute gem and gone above and beyond to help me. Whatever Anisha is being paid, she deserves more! H... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Our online services provide the general public and property professionals with access to official copies of Land Registry Title Registers and Title Plans.
Contactgegevens
Verenigd Koninkrijk
- onlinelandregistry.org.uk
3,6
Gemiddeld
6K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Rip Off company
Because this company pay to have their information at the top of the Google search and it takes up most of the screen, it appears that this is how to get land registry information. IT IS NOT. It is the Government website that you need for a mere fee of £7 rather than the £45 this company charged.
21 oktober 2026
Review zonder uitnodiging
The service was very quick and…
The service was very quick and efficient but unfortunately I put the wrong number house in, which was my fault.
19 oktober 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Jenny,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Easy to setup notifications on my…
Easy to setup notifications on my address.
19 oktober 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Mark,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Very disappointed that no boundary…
Very disappointed that no boundary ownership Ts were shown. Line work very inferior compared to OS excellence.
15 oktober 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Thank you for your feedback. We’re sorry to hear that you were disappointed with the service provided. We take pride in the quality of our work and understand the importance of clear and accurate boundary information. We appreciate you sharing your concerns and would welcome the opportunity to discuss your experience further so we can better understand the issues raised and address them appropriately
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk
Antwoord van Online Land Registry
Good morning Garry,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
I found easy to locate the menu and…
I found easy to locate the menu and ordered what I required. Service was excellent.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Shirish,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Complete rip off merchants took 600…
Complete rip off merchants took 600 quid off my 93 yr old mum didn’t send correct documents kept stalling then promised to send them again this time with names spelt wrong wouldn’t return my calls or emails then when I asked for a refund said the cooling off period had expired I didn’t even know there was one avoid these cowboys they are scammers and should be shut down
3 augustus 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
We’re sorry to hear that you’re unhappy with your experience and take your concerns very seriously. We understand how frustrating this situation must be, particularly regarding the documents and communication you have described. We aim to provide a professional and reliable service and regret that you feel this standard has not been met.
We would appreciate the opportunity to investigate the matter further and review the concerns you have raised. If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Thank you for bringing this to our attention.
Kind regards,
Sophia
Communications Officer
The handler Anisha was absolutely…
The handler Anisha was absolutely fantastic in assisting the process - very clear professional and helpful throughout ..
The price smarts a little for an additional person on the title but the service itself was superb ..
13 oktober 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Needed an historical title deed left a…
Needed an historical title deed left a message Saturday was called Monday morning.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Thought I was dealing with H M land…
Thought I was dealing with H M land registry, when I discovered I wasn't and I had already paid for services that I then cancelled a refund was requested now they don’t answer emails within theirs or my time frames trying to talk to someone to sort this out is impossible. Fast and efficient ti take your money but customer service disappears when theres a problem.
Hopefully someone from the office will pick this up and actually contact me regardjng this matter
7 oktober 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration regarding the cancellation, refund request, and difficulties contacting our team. We aim to provide a professional and efficient service, and we regret that you have been left feeling disappointed.
We would welcome the opportunity to look into your concerns and clarify the situation regarding your refund request. If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Kind regards,
Sophia
Communications Officer
Ordered the documents easy to do and…
Ordered the documents easy to do and they were emailed less than 24 hours later
8 oktober 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Sue,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
History Project Research
I chose online a register connected to an address. I paid. I then had a lovely email saying a contact number. I rang and was told there were 7 files connected to that address and they had sent me one already. The operative could not say whether 1938 onwards was covered in any of them even though that was in my original search, but they could send me the 7 for £200 odd. I asked what filing system they had if they could not tell which years were covered, she said there wasn't one and the contents could not be discovered. I refused the offer of the £200 for not even knowing whether the service I needed could be provided. A complete waste of time and money and I cannot believe there is no reference system.....
16 september 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Hi Ruth,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and that you were left feeling disappointed with the information provided regarding the historical documents associated with the address.
We understand the importance of having clear information about the availability and relevance of records, particularly when carrying out research for a history project. We regret that you were unable to establish whether the available documents covered the period you required and appreciate you bringing your concerns to our attention.
We would welcome the opportunity to review your experience and look into the matter further. If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Kind regards,
Sophia
Communications Officer
Very disappointed
Very disappointed. I accessed the Registry online but was unsure which product I needed. I used the help button to request a phone call. This was arranged and I explained that I was researching the history of my house and wished to ascertain the build date and occupants/owners through time. I was told this would be provided by 3 documents which I purchased. This is not the case. None of the information requested is on these documents.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Hi Elizabeth,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand that you purchased the documents based on the guidance provided and are disappointed that they did not contain the information you were hoping to find about your property's history, including its build date and previous occupants or owners.
We appreciate you bringing this to our attention and would welcome the opportunity to review the advice you received and the documents supplied, so we can better understand your concerns.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Kind regards,
Sophia
Communications Officer
Easy online order for copy docs
Easy online order for copy docs. Fast response.
Thanks
8 oktober 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Stella,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Be aware this is not the official HM…
Be aware this is not the official HM Land Registry. I thought I was purchasing from the official LR but feel conned as they could call themselves something else to differentiate between the two but don't.
9 september 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Dawn,
Thank you for your review,
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
To clarify, OnlineLandRegistry.org.uk is a private, independent administrative service that assists clients in preparing and submitting HM Land Registry documentation.
We are not affiliated with the UK Government or HM Land Registry, and this is clearly stated across our website, checkout pages, and Terms of Service before any payment is made.
Antwoord van Online Land Registry
Good morning Ashley,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Confusing process which resulted in…
Confusing process which resulted in spending £36 on details that were not what I wanted
6 oktober 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Hi Sheila,
Thank you for sharing your feedback. We’re sorry to hear that you found the process confusing and that the documents you purchased did not meet your expectations. We aim to provide a clear and straightforward service, and we regret that your experience left you disappointed.
We would appreciate the opportunity to look into your concerns and better understand what happened.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Kind regards,
Sophia
Communications Officer
Antwoord van Online Land Registry
Good morning Tim,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
BEWARE!
BEWARE!
If you google 'land registry', 'Online Land Registry' pay Google to be at the top of the search list.
Their 'logo' is designed to look like the 'official site'.
The one you want, that charges a fraction of the price of 'OLR', is 'HM Land Registry - GOV UK'.
As soon as I realised my mistake and had provided my credit card details and paid the extortionate £72 (HMLR charge £7 for the same thing) I cancelled the order.
This is the response I received from 'OLR':
"I can confirm that the £14 credit issued on 04/09/26 was correct. The remaining £58 cannot be refunded, as work on your application had already begun. Once processing has started, the right to a refund is waived under our Terms and Conditions".
4 september 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Hi,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your experience and understand your concerns regarding the service, pricing, and refund process.
Online Land Registry is an independent service and is not affiliated with HM Land Registry. We aim to provide customers with clear information about our services and terms and conditions before they place an order. We regret that you feel the distinction and the refund process were not clear in your case.
We would welcome the opportunity to review your concerns and look into the circumstances surrounding your order and refund.
If you believe this to be incorrect or you would like for us to look into this matter further, please don't hesitate to contact us via enquiries@onlinelandregistry.org.uk.
Kind regards,
Sophia
Communications Officer
Friendly and efficient
2 oktober 2026
Review zonder uitnodiging
Antwoord van Online Land Registry
Good morning Ian,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
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