Defender Security Products Reviews 

exactly as described, quick delivery, glad to be able to purchase a police approved product for such a competitive price

Excellent product easy to understand instructions, speedy service good price. Very pleased and would recommend.

Quick delivery & some great sale bargains.

Awesome torch great buy

I purchased a twin set of defender car key signal blocking pouches via amazon and they perform exactly as you would expect them to to the extent that my car will not even lock via the button on the door if the key is in the pouch recently I went out and noticed the car sensed the key even though it was in the pouch i contacted defender via email and within 10 minutes I had a reply and the replacement was ordered for me as we were still within the 12month warranty how's that for customer service a lot of other companies should take note and aim to copy them

Unable to install due to wifi restrictions, very disappointed.

Excellent service. To finish.

After reading an article on face book I checked my CO. Monitor and it was out of date. Searching for a new one, and there are a few, your Defender, in my opinion is really the only one to purchase. The detection rate is far superior to all I looked at and the low ppm outstripped most if not all. The price, unbeatable. Fitting was a simple affair, payment effortless. My purchase of my Defender couldn't have been easier. Your customer service, just by getting in touch with me tells it's own story.

Regards Tug Wilson

Exactly what I wanted and fast despatch. Great quality products and extremely reasonable price.

I ordered the USB Rechargeable Defender Impact Torch, but it arrived completely defective. While the side indicator bars showed a full charge, the main LED safety torch was completely dead out of the box.When I contacted customer service to exercise my legal right to reject the item under the UK Consumer Rights Act, I was met with generic, copy-pasted scripts. The representative, repeatedly insisted that I needed to "unscrew the base" to remove a battery tab. She completely ignored the photographic evidence I sent proving that this is a factory-sealed, solid USB rechargeable unit with absolutely no openings or battery compartments.Out of desperation for a working personal safety device, I placed a second order with them for a different model. My doctor has explicitly advised me to go for regular evening walks to help ease the severe chronic pain caused by my endometriosis and debilitating sciatica flare-ups. This torch is a vital medical necessity for my peace of mind and personal safety while out walking. The representative was made fully aware of my second order, my severe health conditions, and the fact that standing in long Post Office queues is physically impossible for me. Yet, she showed zero empathy, completely disregarded my customer loyalty, and still demanded a physical return before even considering a refund for a faulty £7.41 item.It is deeply concerning that a company selling personal safety equipment has such appalling customer care, zero empathy for chronic health conditions, and flat-out refuses to read customer messages. I would highly advise looking elsewhere for safety gear.(Order References: #140247 and #140561)

Have used this company before and as they gave a quick and competitively priced service I used them again and got the same good service.

Very prompt response to my order. Good communication keeping me updated. Product excellent and good value for the money

Ordered and delivered no problem.
Hopefully they work!

Great website and easy to navigate. I found exactly what I was looking for straight away. I appreciated the free delivery after I purchased around the minimum amount needed for this. My items arrived very quickly on the next day and were well packaged and intact. I'm glad I bought directly from the company because I try to support businesses before I resort to buying from Amazon. With this experience I therefore highly recommend and would buy from again. I didn't have a need to contact customer services. I haven't fitted or used the items yet, but I assume there won't be any problems.

I have had these defender pouches before & replacing used product so went for these pouches again as were ideal last time

Purchased a 2-Pack of Defender Signal Blocker Mini – Faraday Pouches on-line. Product appears to be robust and hopefully it will give timely service.
From ordering to delivery, the service was seamless. I did have a query, but this was quickly resolved by Ella Hughes - Ecommerce Manager. Highly recommended.

As many other reviewers have said, the Defender signal blocking pouches are flawed. I bought 4 over a period of time. They are only used at home to put car fobs in and take out. Two pouches store spare fobs in a filing cabinet and the fobs have been removed and replaced less than 6 times, otherwise those pouches have not been touched. All 4 pouches stopped working within weeks of purchase. Do not waste your money - I am minded to report this company to Trading Standards.