Phoned and ordered Friday, who confirmed delivery would be the following Thursday. Unfortunately 1 day before delivery we were notified delivery would be delayed by 1 week. We specifically chose Fran... Toon meer
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Lees wat reviewers zeggen
We ordered our ground floor flooring from Frankly in June for our new build, 18 packs of Karndean Van Gogh Washed Grey Ash rigid core, and Tyler handled it brilliantly from start to finish. The... Toon meer
Easy sale online. Was contacted the same day via email to let me know delivery date. Today the flooring was delivered on the date promised. The delivery driver rang my number and explained he coul... Toon meer
Bedrijf heeft geantwoord
I recently purchased some Karndean flooring from Frankly Flooring. The initial attraction was the competitive price, but the follow-up process made them top notch. Millie was in touch soon after t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vloerenwinkel
- Tapijtwinkel
- Decoratie- en interieurwinkel
- Meubelgroothandel
- Bouwwinkel
- Hout/parket/laminaat leverancier
Geschreven door het bedrijf
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Contactgegevens
Unit 9 Newbury Works , BA3 5RX, Coleford , Verenigd Koninkrijk
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4,4
Uitstekend
198 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very good
Great value - excellent service, resolved an issue with the delivery provider quickly and efficiently. Recommended
13 augustus 2026
Great price and service
The flooring that we wanted was in the sale so came in at a great price. Delivery was quick and the product was exactly as advertised.
4 augustus 2026
Great supplier of Karndean
Great supplier of Karndean, would recommend and definitely use again
2 augustus 2026
Unreliable delivery & non-responsive customer service.
Phoned and ordered Friday, who confirmed delivery would be the following Thursday. Unfortunately 1 day before delivery we were notified delivery would be delayed by 1 week. We specifically chose Frankly as they confirmed delivery for when I’d booked time off work.
I emailed to state this wasn’t acceptable and require resolution, still no response. I then called and spoke to Tyler who wasn’t apologetic nor did he sound at all interested in our complaint which I requested to be escalated. Still no call back or response.
7 augustus 2026
I am a returning customer
I am a returning customer. Super happy with the service and the very competitive prices. Delivery team also very professionals and accommodating!
29 juli 2026
First for flooring A*
Very good company to deal with,spot on with communications,prices very competetive,website easy to navigate,delivery on time,wide choice of flooring on their website
29 juli 2026
Good service.just a suggestions is to…
Good service.just a suggestions is to contact customers before getting there.
All the best
22 juli 2026
Second Order Placed Absolutely Fantastic
We ordered our ground floor flooring from Frankly in June for our new build, 18 packs of Karndean Van Gogh Washed Grey Ash rigid core, and Tyler handled it brilliantly from start to finish.
The colour we originally wanted was out of stock, so he checked alternatives, got a sample out quickly and put together a quote with a discount on it. He sorted a card payment link without any fuss and booked delivery around our completion date so it arrived when we actually had keys. Millie was equally helpful with the tracking side.
The floor looks fantastic laid across the whole ground floor. I've just placed a repeat order for another pack and it was every bit as easy second time round.
Good prices, real people answering emails and proper customer service. Happy to recommend.
9 augustus 2026
Review zonder uitnodiging
Easy to order.Promptvcommunication for…
Easy to order.Promptvcommunication for delivery requirements.Friendly correspondence.
27 juli 2026
Good price and quick delivery.
Good price and quick delivery. Based on previous order had no hesitation ordering from Frankly Flooring again.
16 juli 2026
sent me 4 pack of lvt that looked like…
sent me 4 pack of lvt that looked like they had been in storage for month
tapped up with gaffer tape
when questioned about this they blamed the courier
this is untrue as the tape had been on the boxes for a long time ( the glue had dried out)
no reply from them would not recomend
in response to your comment
i did call by phone and spoke to a woman (millie) otherwise how would i have recived the email that was sent to me i can provide this email if you wish
all i have said is true
i dealt with frankly flooring and recived dammaged goods from frankly flooring where you get the goods from is not down to me
the complaint is against you
3 augustus 2026
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Hi David,
We're sorry you're disappointed with your order.
Having reviewed the correspondence, the final email sent by our sales team was your order confirmation on 28/07/26, detailing your order and confirming the purchase. Following this, we didn't receive any further communication from you regarding the concerns raised in your review.
We also contacted our courier, who confirmed that, although not ideal, the boxes had opened slightly during transit due to movement and were re-secured with tape by the driver to protect the contents and allow the delivery to be completed.
It's also worth clarifying that we do not hold this LVT in stock. Each order is placed directly with the manufacturer specifically for the customer, so it would not have been sitting in storage for months as suggested.
We always investigate concerns raised by our customers and base our responses on the information available. In this case, neither our order records nor the courier's investigation support the claims made in your review.
We wish you all the best with your project.
Above and beyond delivery!
Easy sale online. Was contacted the same day via email to let me know delivery date. Today the flooring was delivered on the date promised.
The delivery driver rang my number and explained he couldn't fit van down the street and then proceeded to walk the flooring 150m down the awkward street.
Fantastic above and beyond service.
Emailed, Rang me, Delivered on time what more do you want. Cheers to all the team
3 augustus 2026
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Thank you so much for your fantastic review! We're delighted to hear everything went smoothly from placing your order online through to delivery.
It's especially great to hear that our delivery driver went the extra mile to make sure your flooring reached you despite the access issues. We'll be sure to pass your kind words on to the whole team—they'll really appreciate the recognition.
Thank you for choosing us, and we hope you enjoy your new flooring!
Best price I could find anywhere
Best price I could find anywhere. Arrived on the exact day stated. Good email communication. Would definitely use again and recommend to others.
17 juli 2026
Antwoord van FranklyFlooring&Furniture
Thank you for your wonderful review! We're delighted to hear you found the best price, your order arrived exactly as promised, and that our email communication kept you well informed throughout.
We really appreciate your recommendation and look forward to serving you again in the future. Enjoy your new flooring!
Absolutely shocking customer service
Absolutely shocking customer service.
Was to receive my flooring today, and have not received it. This has put my customer out with no flooring and job will no longer be able to be done this weekend
Now I’m down 1k
Was told privately on email that it would definitely be delivered today. And they have let me down
24 juli 2026
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Hi, we're very sorry to hear about your experience and completely understand how frustrating this has been, especially given the impact it's had on your customer and your planned installation.
We sincerely apologise that your order didn't arrive as expected after you were advised it would be delivered. While we always work hard to ensure deliveries arrive on time, there are unfortunately occasions where unexpected delays can occur once an order is with the courier.
We completely appreciate how disappointing this has been and understand the knock-on effect it's had. Thank you for bringing this to our attention, and we're truly sorry for the inconvenience caused.
Very happy with speed of delivery and…
Very happy with speed of delivery and very happy with the materials that were delivered, can highly recommend 🥇
30 juni 2026
Antwoord van FranklyFlooring&Furniture
Thank you for your fantastic review! We're so pleased to hear you were happy with both the speed of delivery and the quality of your flooring.
Your recommendation means a great deal to us, and we really appreciate you taking the time to share your experience. We hope you enjoy your new flooring, and we look forward to serving you again in the future!
Antwoord van FranklyFlooring&Furniture
Thank you for your great review! We're delighted to hear you were happy with our prices, that your order was processed quickly, and that your delivery arrived on time
Good quality product
Delivered on time. Good quality product and very helpful staff.
25 juni 2026
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Thank you for your fantastic review! We're delighted to hear your order arrived on time, that you were happy with the quality of the product, and that our team was able to provide helpful service.
Great Service
Communication was excellent, arrived early, and the goods I bought were as expected. More than competitive price aswell
15 juni 2026
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Thank you for your fantastic review! We're delighted to hear you were pleased with our communication, that your order arrived ahead of schedule, and that everything met your expectations.
It's also great to know you found us competitively priced. We really appreciate your recommendation and hope to have the opportunity to serve you again in the future. Enjoy your new flooring!
Produkt bardzo ladny, zadowolona, polecam
Produkt bardzo ladny, dostawa szybka bez problemu, faktura zakupu przysłana na meila, Dostawa pod drzwi . Paczka nie uszkodzona , bardzo dobrze zabespieczona. Polecam
25 juni 2026
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Thank you for your 5-star review! We really appreciate you taking the time to share your feedback.
Thank you for choosing us, and we hope to have the opportunity to serve you again in the future.
Great products and prices
Great products and prices, delivery was efficient. Would recommend.
11 juni 2026
Antwoord van FranklyFlooring&Furniture
Thanks for your review! We're really pleased you were happy with our products, prices and delivery. We appreciate the recommendation and hope to help you again in the future.
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