Deliverr Reviews 345

Deliverr was excellent before the Flexport acquisition. After that, everything went downhill: poor customer support, heavy bureaucracy, and constantly changing policies. What used to be simple and seller-friendly is now slow and frustrating.

I have been a customer for over a year, so please keep in mind this isn't some flash in the pan post. This is after giving ample time for the company to prove themselves and make sure the experiences I was having were not just one offs, or poor luck.

It's safe to say at this point, this is truly who the company is and how they operate.

I will give the upsides of the company first. To be fair, their integration to shopify is awesome. It's fairly seamless and makes processing fulfillment a breeze. Love it.

Fulfillment and shipment times are also pretty good and reliable, outside of the busy season of nov/dec.

That's basically where positives ends.

This company regularly loses our inventory, and I'm not talking about 3rd party shipping partners losing it enroute. I'm saying they lose track of our inventory in the warehouse and when their system automatically disperses inventory across warehouses.

Not a big deal if your COG on a unit is a few bucks, but we have products where COG is $500+

When you try to get answers on lost units, good luck. We have had tickets that take weeks to over a month to get an answer. Additionally, we have had situations that required multiple month long tickets, and got different answers at the end of each.

So it is clear their disorganization is significant. They don't do their job very well at storing your merchandise, all while charging you premium cost.

They also lack accountability, and will try to get of paying for things that are 100% their fault, relying on policy instead of considering customer relationship when it comes to dollars. No consideration for their ridiculously slow customer service and inability to do their most basic agreed upon responsibilities.

Additionally, inbounding is a disaster. Looking back at our records, roughly 25% of our inbounds experience some sort of issue. Typically with failing to account for our true number of units.

While they were acquiring shopify, we had inbounds delayed for 4-6 weeks... all due to their systems failing and being disorganized. They were not prepared for the acquisition, and it was clear. We lost 10s of thousands of dollars between the dropped conversion rates from being sold out, and people demanding refund on pre-sales we attempted to run, but couldn't hold timelines because of the warehouse.

Most recently, I was on the phone with a driver as the team at the dock insisted he go to another warehouse dock.

Our drive had proper instruction, and had to make deliveries to both docks, but the team there refused.

Now, we are dealing with the mess of a pre-sale and our DTC inventory not being available for an extended time 100% because of failure on deliverr / flexports side... all while having our customers waiting on a pre-sale / backorder.

This hasn't been resolved yet, but i feel confident this will follow suit. We'll get slapped with additional fees for deliverr messing up, and we'll wait 48-72 hours in-between customer service contact... the first couple probably being review of the information we already shared with the 3rd party they contract for customer service ticket creation.

It's a mess and a headache. The only thing worse than dealing with this company is the logistics involved in finding a new partner and moving our inventory.

Do yourself a favor, go else where. This is an incompetent company.

Will charge you long term storage fees for YEARS after not replying to my emails. Now am threatened with collections, a demand letter, and nasty emails from their “collections” team. Mind you, this is all for ONLY NINETEEN units!! Yes! They are “coming after me” for 19 units and years of long term storage fees now equating to $407 they claim, after being unresponsive to my emails! 1,000% avoid doing any business with them.

Job offer
Hi everyone,

I recently received a job offer from a company after answering just a few basic questions in a questionnaire. The recruiter mentioned they found my resume on Indeed. After I responded to their email, I was immediately sent an offer letter along with four official documents, which raised some concerns. I started researching the company and thought this platform would be a good place to seek accurate insights, even though it mainly features customer reviews. I hope everyone will contribute to spreading awareness

Deliverr (now Flexport) was great until they were bought by Shopify, and then it got even worse when it was taken over by Flexport.

Ever since the big guys took over, we've seen huge, never-ending increases in fulfillment fees and long-term storage.

So, if you're planning to sign up with them, expect a 15-20% rate increase on a yearly basis. Don't assume their rates will stay the same for anything longer than 1 year (probably even less), and don't assume the increases will be light. You'll surely feel them.

Terrible service.

Honestly, I rarely write reviews and I'm usually very understanding of mistakes as a business owner myself. But my experience with Flexport by Deliverr has been terrible. One problem popping up after the other, I have lost an incredible amount of money and customers because of them.

They have lost packages for weeks with no compensation whatsoever and no update unless I was harassing them, their Shopify extension works once out of 10 times, never updating the orders requests on their platform. They have lost many pieces of inventory, didn't mention it, I had to count how many had been shipped out myself to realise 10+ pieces were missing, and they have given me back a percentage of the estimated retail price, which helps in absolutely nothing considering that my customers had already bought the items and were waiting for it. Giving them a percentage of their money back won't change the fact that the items are lost.
Many time, I had to wait days for answers, all for them to reply telling me that they asked another team and I needed to wait longer to get what I needed.

Overall, I do not recommend this service. Definitely even less if you're a small business and your business mostly relays on that.

Horrible customer service. Read all other negative reviews if you don't trust ours, and you will find a common theme.

If you really need help with something (and trust us you will need it all the time because nothing is as they present it in their marketing materials) it takes weeks to get answers and if you're lucky it gets resolved.

NO PHONE number for support. You can email them or chat, both options are useless because agents KNOW NOTHING and seemingly are located in the Philippines, India or other low cost countries with Service centers.

Also they DON'T have their own warehouses, so your inventory will be in random warehouses that are shared with other 3PL companies to save money.

This alone should be a super red flag if you are looking for a reliable 3PL partner, as it guarantees inventory will be lost.

Even your inbound orders are managed by a completely independent 3rd party logistics company and they then forward your inventory to Flexport warehouses.

Overall you're better off looking into Shipmonk, Shipbob, Shipwire, Amazon MCF, or even Fedex.

The response that will or will not come to this review, is also probably a canned response by an employee who does not care about you and your business. All they care about are their paychecks and vacations.

Sad to see how far we've come in Corporate America.

This company provided such a dreadful experience that it led to the complete destruction of my highly regarded top-rated status and business. Their mishandling extended across every aspect, from the initial shipment to Deliverr warehouses to a complete mismanagement of my inventory. Late deliveries, broken packages, and undelivered orders to customers became the norm. Utilizing their services for my e-commerce business is something I deeply regret, especially given their shockingly exorbitant package sending fees. If you hold your business in high regard, my strong recommendation is to steer clear of them, as significantly superior fulfillment companies are readily available.

Prompt emails. Reached back with updates without prompting.

This company makes it impossible to cancel services. I have been trying to cancel all services and get my remaining inventory shipped back to me over 2 weeks now. They don't display a customer services phone number to assist their customers. Using their help center chat and support.deliverr website, creating a ticket and submitting requests are not helpful at all. They promise that an agent will reach out soon, but so far no one has. Meanwhile they keep charging me. They are preventing me to order back the remaining inventory that I have in their warehouse. This is totally wrong and unfair!!!!

I think choosing Deliverr as our Logistics partner was one of our best decisions. They have excellent services and also customer service dept. is very responsive especially henry, they always keen to help their customers and meet according to their demands.

Henry is an amazing customer support! He assisted us efficiently as always! We appreciate his constant help! :)

Fast and very friendly service. That is what you need. The problem was solved speedily.
Thank you.

What a terrible company at every step from freight shipments to simple Amazon replenishments. Of the 5 people assigned to my account there is about 2 or 3 years of combined knowledge in logistics and warehousing.

Deliverr's Support Team is the best team I've worked with. They are super responsive, and they're the best at what they do.

Mitchell's support through difficulties we faced due to system limitations for Apparel brands was perfect.

We were able to resolve all issues we came across.

I would like to just say, Deliverr is best for service, resolution, and shipment.

AMI Venture