horrible shipping / delivery experience. delivered by some 3rd rate service called GOFO?! I've never even heard of this company. Tracking number says items sat in warehouse for 4-5 days then they at... Toon meer
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Tilasin rannetuen puolisolleni ja hän on pitänyt siitä, aikaisempi geelimöykky ei liikkunut sujuvasti mukana. Itsekin olen testannut ja todennut hyväksi, meille molemmille sopii pienempi koko. Tu... Toon meer
Originally researched these Carpio 2.0 to buy for my wife who’s a nurse and has been suffering from wrist and elbow strain when constantly using her work computer to document patient care. I decided t... Toon meer
Loved my palm wrests, but they decided to ban me from their company discord after reviewing a product slightly negative after they sent a couple emails trying to get me in there. I would suggest av... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Improve your well-being and productivity with our thoughtful desk accessories.
Contactgegevens
Iršičeva ulica 5, 3000, Celje, Slovenië
- support@deltahub.io
- deltahub.io
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Heeft 46% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Return of the product does not work.
Return of the product does not work.
No answer after starting the return process.

Antwoord van DeltaHub
Amazing the best customer service and…
Amazing the best customer service and the best products must buy amazing experience
My experience was almost a 5-star one
I appreciate how quickly I received my product and the response time from support. As a new user, I purchased their latest bundle, which has been very helpful.
However, my ONLY complaint is that I would've liked to have been given the option to purchase the black and orange base, rather than only be given the option to purchase the all-black one included in the bundle.
It would not have been too difficult to swap one color out for another, especially since they are essentially the exact product with the only difference being the orange color. As it stands, the only way to get the black and orange one is to buy another Delta Hub product, which made me feel like this was a marketing money grab, by giving the buyer no choice of which color base product to choose. I reached out to support, and she was unwilling to make what seemed to be a very minor concession to an easily solvable request.
30 Year Old Office Worker & Gamer Approves
I am able to use my mouse pain free.
I am definitely the target audience for this mouse. I am 30 years old, and have been spending over 8 hours a day behind a PC on average.
I work in an office setting and also game 4-5 hours afterward. I also create content. So I am on a computer for 50-60 hours a week.
The fact that I am getting older did not help. In my early 20s, I did not have any wrist pain. Recently, I started getting some pain and thought I was going to have to cut back.
Then I discovered Delta Hub. I bought it on Amazon first because I wanted an easy return process. For a while, I thought I might return it. The first couple of weeks, I still had some pain, and sometimes my wrist would go numb because of the product. After about the 3rd or 4th week, you will find out if this product works for you.
It did work for me. So thank you, Delta Hub, for discovering a solution for us. My recommendation would be to buy the regular Carpio 2.0 on Amazon. If after a few weeks you find no improvement, then I would initiate a return with Amazon. If you are a gamer, still try Carpio; it might work with your setup. Or be like me and get the Carpio G2.0 for the way I use my mouse when I game.
A unique product that is now an integral part of my desk setup.
A unique product that is now an integral part of my desk setup.
I use a glass mousepad. This requires some sort of intermediary between the wrist and the pad. Most people use a sleeve, but I think they just haven’t tried one of these. Put some dot skates like you use on your mouse on the bottom (use some sandpaper to flatten them out first) and it’s the perfect accompaniment.
Of course the strap version is essential for gaming, and honestly I don’t know why anyone would use one without a strap, it must be annoying to find the rest again every time you pick up your mouse hand.
I should also note I use one on my keyboard hand and find I prefer it to a regular wrist rest for a keyboard for most computer work, although for long writing sessions a properly heightened wrist rest is preferable.
The new air pads are a great improvement as well. However, they don’t yet make ones with straps. That being said, it’s a rather easy modification to make with an Exacto knife, but I hope they make every option with the strap going forward.
I am surprised to see all the complaints about customer service and shipping. I’ve had no problems there. I’m guessing when they were just starting out there were some issues, or people have just become to accustom to Amazon returns (frankly guilty of that myself).
I hope this company or at least products like this are available for all of the future. I can’t imagine desk work and gaming without them.
doesn't work for me, cannot return
doesn't work for me. uncomfortable. definitely overpriced. i'm a sucker for gadgets, so i impulse-bought their wrist pads. tried to return them, started the return process, it's being "reviewed" before they give me the return info. i think that deltahub is a scam tbh. they sell chinese plastic that mostly doesn't work at 50x markup. then make it difficult to return, because otherwise they'd have like 95% return rate. and i'll admit - i'll just give up and keep it. it's not worth it to spend more time on this. but i think it is worth warning others not to fall for them like i did :)
EDIT (after deltahub reply): your site, on the order details page, stil says "Return requested
Your return request was sent and is being reviewed. We'll email you once it's been completed. Aug 7". Well, it's been 12 days. No emails :) No return info.
I bet that one can return something. If they try hard enough. You do need to accept returns to comply with the law. And I bet that you do. Technically. You just purposefully set up obstacles in the process so people give up. And generally people buying this kind of overpriced stuff will give up.
I don't really want to follow up with you and discuss returns. It's not worth my time. I do want to warn others of what I personally consider to be a fully legal scam.
EDIT2: out of curiosity I looked into other reviews and there's also "Bought a device. Website says 60 day return with no questions asked (...) Try to return the device and get asked a whole plethora of questions and do not get the 60 day return. I have been trying to return this thing since the end of November. (...)".
So yeah :) it is a pattern. You guys keep and enjoy my money. Not feeling like playing the return "games" with you. I hope there's a special place in hell for all kinds of internet scammers ;)

Antwoord van DeltaHub
Perfect
Product has a great design and does what it promises. Crystal clear communication and fast delivery. Did two orders already, zero problems.
Loved my palm wrests
Loved my palm wrests, but they decided to ban me from their company discord after reviewing a product slightly negative after they sent a couple emails trying to get me in there.
I would suggest avoiding their glass bottom upgrade for their palm wrest, it's very low effort sharp and square glass that doesn't do what it claims, digs into the mouse pad and causes drag, also scratches easily causing more drag.

Antwoord van DeltaHub
delivery in Middle east is half of the…
delivery in Middle east is half of the product value and does not include custom. very dissapointed about delivery , service and overall product. will not recomend again

Antwoord van DeltaHub
Amazing Company and Service
I cannot reccomend DeltaHub enough. They gave me a discount for making an account with them, Delivery was fast and the product is amazing. Will definitely be buying from them again. Thank you!
I am very satisfied with everything
I am very satisfied with everything, from the customer service to the products. Everything is top-notch! There might be some people who don't like the product, but they will love the customer service!
Wrong items sent in order- FIXED
Some confusion regarding my order. Company reached out and has made everything right. Seems like potentially a technical issue where my first email to remedy the situation wasn’t received.

Antwoord van DeltaHub
So Comfy!
I’ve used gel wrist rests on mouse mats before and found that they could limit movement; the Carpio wrist rests don’t have the same problems. They are super comfy and glide so smoothly across my desk mat. They feel hardwearing and high quality, and look great on my desk when not being used. I’ve bought a few “instagram advert” tech accessories in the past and found them to be a complete waste of money, but the Carpio wrist rests really are great.
Excellent product
Excellent product! I ordered Carpio 2.0 and it’s really comfortable. I was also positively surprised of their packaging.
Literally giving you 1 star due to…
Literally giving you 1 star due to waaay too many email spam… had to unsubscribe from 3 different sites…
The harddrive was over heating in the…
The harddrive was over heating in the case. I took the magnet off the case & put it on the harddrive and it fell off the harddrive.
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