I had some issues logging into the website and when I called I spoke with El and she was really helpful and patient with me. She’s answered all my questions and stayed on the line until I put my claim... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Absolutely not happy that I’ve submitted a claim and attached my receipt yet I receive an email saying you have emailed my dentist to confirm my treatment? I had a crown my receipt confirms no further... Toon meer
Bedrijf heeft geantwoord
Chat service was great both times. First time when it didn't let me register agent sorted it. Second time is spoke to someone called Emma who was also fantastic. Helped me throughout and very informat... Toon meer
Bedrijf heeft geantwoord
Needed to find out how I could find a denplan practice who could help as our practice is closed, but getting past the useless AI took 5-10 minutes! I had a simple request to talk to a real person, b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Denplan
Geschreven door het bedrijf
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteContactgegevens
Verenigd Koninkrijk
- denplan.co.uk
4,2
Goed
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Customer Care
This is the third time I've had to use Denplan for "emergency" treatment and like the previous occasions Denplan agents were excellent. The original call was handled very efficiently by Shelley who set a deadline for a call-back and then by James who had to do the legwork of finding a dentist in the rural area I was in. This occurred within 24 hours. I think what makes Denplan a 5* in my opinion is that the agent owns the issue, keeps you updated and arranges the appt for you. Thank you Shelley and James.
8 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Ken,
While we're very sorry to learn you had another dental emergency, we’re delighted to know how happy you are with the service received from Shelley and James. Please be assured your kind words have been shared with them.
It’s wonderful to know we we’re able to source a prompt emergency appointment for you, how informed and supported you felt at this difficult time.
Thank you again for sharing your experience contacting our Emergency Helpline Team and for awarding us 5 stars, your feedback means a lot to us.
Best Wishes,
Charlene
Denplan
Excellent and Efficient Customer Support
I had a very positive experience with Denplan’s customer service team. I initially reached out via their digital assistant, which quickly gathered my details and connected me to an advisor without any delay.
Beth, the advisor who assisted me, was extremely helpful, professional, and efficient. I had a query regarding a claim where part of the hygienist charge had been missed. Beth promptly investigated the issue, acknowledged the discrepancy, and processed the correction straight away.
I was informed that the additional payment would be issued within a few working days — all handled within minutes of the chat.
Overall, I was impressed by:
The speed of response
The clarity and professionalism of communication
The swift resolution of my issue without any hassle
Great service and a smooth experience — thank you, Beth and the Denplan team!
8 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Basker,
Thank you for kindly taking the time to share your detailed feedback and award us 5 stars.
We're really pleased to know how happy you are with your experience contacting us via live chat, that we were able to look into, and resolve your query efficiently.
Your feedback and kind words regarding our service, really mean a lot to us, which has been shared with the team.
To help us ensure your lovely feedback is shared with the correct adviser and that they receive the recognition they deserve. If you would like to, please feel free to contact me directly with your full name, date of birth, and home postcode, referring to this review. Please email: customerrelations@simplyhealth.co.uk .
Thanks again.
Best Wishes,
Charlene
Denplan
Excellent service.
I owed Denplan some money because I had moved house and could not find a Denplan dentist near my new home. Rather foolishly I cancelled my direct debit without giving 21 days notice.
I made the payment I owed over the phone with Dawn. She was excellent.
Many thanks Dawn
8 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Robert,
Thank you for kindly taking the time to share your feedback regarding your recent contact with us.
We're delighted to know how pleased you are with the service and support you received.
Thank you for your kind words, I can confirm your feedback has been shared with Dawn and her Manager.
Wishing you alll the very best with your new home.
Best Wishes,
Charlene
Denplan
Absolutely superb
Absolutely superb, thank you Nicky and James.
I called with an emergency at 10:30pm. Not only were Denplan responsive but incredibly kind too.
As promised by Nicky, a dentist called me back. As promised, James from Denplan called before 9am with an appointment for an emergency dentist. The dentist I saw was wonderful and within less than 48 hours my tooth was extracted and all sorted.
Kept promises, and done with absolute kindness. Thank you.
6 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Samantha,
Thank you for taking the time to share your feedback regarding your experience contacting our Emergency Helpline Team.
It's wonderful we were able to source you an emergency appointment, along with how pleased you are with our overall service, feeling informed and supported.
We're very proud of our teams and the service they provide, so it's lovely to receive your review. Thank you for your kind words, which have been shared with Nicky, James and the team.
Best Wishes,
Charlene
Denplan
The operator was great
The operator was great, just the chatbot was not very good at understanding.
1 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi VB,
Many thanks for your review, its great to hear how pleased you are with the service provided by our advisor when you contacted us recently.
We're sorry to learn that the online chat bot didn't understand your query, and for any inconvenience this caused.
All customer feedback is extremely important to us and plays a key role in improving our service. We’re passionate about providing the best experience we can.
If you'd be happy to share any further details regarding your experience, pleased kindly email us at: DenplanCustomer.Relations@simplyhealth.co.uk, including your full name, date of birth and post code, and refer to his review.
Kind regards,
Charlene
Denplan
Great Customer Service
Normally I make my claim online but I had to call as this was different to a routine claim. (emergency appointment so there was a little more back and forth) Got through with very little wait time and claim resolved the same day - THANK YOU Beth great service
6 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Isabel,
Many thanks for your review, it's wonderful to know how pleased you are with our service and the support you received.
I can confirm I have shared your lovely feedback to Beth and her Manager.
Thanks again,
Charlene
Denplan
Takes the pain out of dentistry.
Takes the pain out of dentistry.
* I do think the claim form needs improving though.
6 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi JAH,
Thank you for your 5 star review, we're really pleased to know how your policy provides some reassurance when it comes to your dental needs.
We would love to learn more regarding any improvement suggestions you have for our claims process. All customer feedback is extremely important to us and is central to improving our service.
Therefore, If your happy to share any further feedback, we would really appreciate it, please don't hesitate to email us at: DenplanCustomer.Relations@simplyhealth.co.uk
Kind regards,
Charlene
Denplan
My Mar26 dental invoice cannot be…
My Mar26 dental invoice cannot be claimed in Apr26. It's their yearly cut off policy on 31Mar even I renewed their policy 4/25-3/26 and 4/26-3/27.
14 april 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi SW,
We're very sorry to learn of your disappointment with your recent claiming experience.
To help us to investigate your concerns, please kindly contact us directly at: DenplanCustomer.Relations@simplyhealth.co.uk.
To enable us to access your account, please ensure to include your full name, date of birth, home post code and refer to this review to this review.
Kind regards,
Charlene
Denplan
Great experience and help
I called denplan as I was in a lot of pain and wasn't sure what to do. The lady on the phone was great. She listened and helped me and explained everything with what I needed to know and do.
After everything she called me back to ensure I was ok and all sorted.
Very great service. Just sorry I forgot her name.
3 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Anna,
Thank you for kindly taking the time to share your feedback regarding your experience with contacting our Emergency Helpline Team.
We're really pleased to hear you felt informed and supported. We're very proud of our teams and the service they provide, so it's lovely to receive your review.
Best Wishes,
Charlene
Denplan
Very happy patient
The personal we're very helpful and listened to my problem. I had a phone call from my dentist who gave me a choice of being seen Saturday or make me an appointment for Tuesday. Very good service all round.
Had a phone call Sunday asking if I was happy with the outcome... BRILLIANT service
2 mei 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Gill,
Thank you for your lovely review and kind words. It means so much to us to know how happy you are with our service and the support you received from our Emergency Assistance Team.
Thank you again for your feedback, it was a joy to read.
Best Wishes,
Charlene
Denplan
I spoke to Sam on the phone on the 28th…
I spoke to Sam on the phone on the 28th of April chasing up a refund of dental treatment I had received from my dentist.
Sam was fab and within minutes I received an email confirming that the refund will be refunded in 3 working days fab service thank you!!
28 april 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Marilyn,
We're delighted to know how pleased you are with the service you received when you contacted us yesterday
Thank you for taking the time to share your experience, and for your kind words. Please be assured I have shared your feedback with Sam and his Manager.
Best Wishes,
Charlene
Denplan
Humans on the phones would be a…
Humans on the phones would be a bonus.have been with Denplan for 14 years and it has unfortunately taken me this length of time to realise that it is a complete waste of time and money.i have visited my dentist recently to have a small filling I paid £55 which included my Denplan discount of £10!.I asked the receptionist what it would have cost if I was going privately and the answer was £65…
I am currently paying Denplan £255.84 per year and my wife pays the same-do the sums ,one maybe two dentists visits a year costing a maximum of about £70 per year.i know it also covers emergency care overseas but so does my annual travel insurance so sadly gaining nothing there either.
22 april 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Raymond,
Thank you for your review, we are very sorry to learn how disappointed you are with the benefit limits and the overall value of your policy.
How the plan benefits are used will vary from customer to customer and will depend on an individual customer’s personal requirements or circumstances.
All customer feedback is extremely valuable and important to us as it helps us to improve the products and services we offer to our customers.
Thank you for kindly taking the time to share your feedback, if you would like to provide any further information regarding this please do not hesitate to contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
If you would like to discuss your policy please don't hesitate to contact our customer services team on 01962 828 007, their phone lines are open from 9am to 5pm Monday to Friday.
Kind regards,
Charlene
Denplan
Emergency appointment required Saturday…
Emergency appointment required Saturday and the number left to contact on Emergency wasn't switched on all weekend
Had to use. Chatgtp to get to a number i could speak to a human on a Saturday
25 april 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Matt,
Thank you for taking the time to leave your review. We’re sorry to hear about the difficulties you experienced when trying to arrange an emergency appointment on the Saturday, we understand how frustrating this situation must have been.
Having liaised with our team, our lines were operating without any issues over the weekend. Therefore, we're sorry to learn of the issues experienced contacting your registered Dental Practice. We continue to work closely with Dental Practices to ensure that customers can access the correct information as smoothly as possible.
We appreciate you bringing this to our attention, to enable us to look into this further for you, please kindly contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Kind regards,
Charlene
Denplan
Dental claim for treatment in Australia.
I have been on holiday in Australia for three months. Unfortunately, I have had to use the local dental services twice. Both times I have claimed on my Denplan and both times the claims have been accepted and arrangements made for reimbursement within 36 hours. I really can’t fault their service and the staff members I have dealt with have been first rate too.
22 april 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Stephen,
Thank you for kindly taking the time to share your feedback, we are thrilled to know how pleased you are with your recent claiming experiences and our service.
We really appreciate your review.
Thanks again,
Charlene
Denplan
El Goldthorpe was very patient and…
El Goldthorpe was very patient and walked me through the process clearly. Thank you!
22 april 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Rittika,
Thank you for kindly taking the time to share your feedback. It's wonderful to know how pleased you are with the service and support you received.
Thank you for your kind words, I can confirm your feedback has been shared with El and her Manager.
Thanks again,
Charlene
Denplan
Very difficult to get through and too…
Very difficult to get through and too many questions as to why you are calling
A number of years ago I was always impressed with the telephone service but not any more I get the impression obstacles are put in the way so as to avoid the customer getting through
The customer advisor was excellent
15 april 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Graham,
We’re very sorry to learn how disappointed you are with our recent experience getting through to us, this is not how we wish for our customers to feel.
The purpose of the digital assistant is to make it easy for those customers who need a quick answer to find the information for themselves but also make sure we have our team available to speak to if you have a more complex query and as per the customers preference or circumstance.
All customer feedback is extremely important to us and plays a vital role in our evaluations. If you would like to provide any further information or would like us to review your experience in more detail, please kindly email us at: DenplanCustomer.Relations@simplyhealth.co.uk.
To enable us to access your account, please include your full name, date of birth, home post code and refer to this review.
Kind regards,
Charlene
Denplan
Extremely good service in dental emergency
Contacted Denplan as had dental emergency whilst driving NC500, miles from dentists. Lady was extremely helpful and friendly, explaining the process for finding me an appointment. She explained all costs and arranged for an appt the next morning. This was fantastic service. So pleased to be in Denplan.
21 april 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Mrs Renney,
Thank you for kindly taking the time to share your feedback.
We’re delighted to know how happy you are with the service you received by our Emergency Assistance Team, and the support provided while on your amazing trip.
It’s wonderful to know we we're able to source you an appointment quickly, and how informed you felt throughout.
Thanks again for taking the time to share your experience with us, your review was lovely to read.
Best wishes,
Charlene
Denplan
Efficient chat facility - Emma is fab!
I dealt with Emma this morning on chat..... she was fantastic! So efficient, helpful, friendly and polite! Made the whole process so slick and effortless..... Thank you so much Emma!
21 april 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Jenni,
Thank you so much for your lovely review and kind words, it's wonderful to know how pleased you are with the service you received.
We would love to pass on your feedback, and ensure this is shared to the correct person. If you would like to, please could you kindly support us with this, by emailing us directly, by email: DenplanCustomer.Relations@simplyhealth.co.uk for my attention, please include your full name, date of birth and postcode, and mention your review.
Your satisfaction and review means a lot to us, thanks again.
Best wishes,
Charlene
Denplan
Everything was straightforward
21 april 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Robert,
This is fantastic to know, thank you for kindly taking the time to share your feedback.
Best wishes,
Charlene
Denplan
Huge increase in dentist fees
Being able to feed back my opinions
1 april 2026
Review zonder uitnodiging
Antwoord van Denplan
Hello Mrs Myers,
Thank you for taking the time to leave us a five star review, we really appreciate it.
Take care
Esther
Denplan
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.