My partner and I have used this service and find it fantastic! This post is about an issue I had with my portal. I emailed the help desk last night, and within 24 hours the issue was resolved! T... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
A most reliable and rewarding company. I joined in the days of SAGA, when we all lived in Sandgate, and you have NEVER defaulted or let me down. I still wonder at the generosity of the bene... Toon meer
Bedrijf heeft geantwoord
I had issues getting into my account and called the helpline, I was able to be talked to very quickly and Pal was very helpful in getting me all ready and set. They were a paragon of excellent custome... Toon meer
Bedrijf heeft geantwoord
I required help with getting a claim form and my customer number details. Neil and others advised me on how to do this so I am now able to send off my dental claim as of today. The service was ef... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Geschreven door het bedrijf
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Contactgegevens
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, Verenigd Koninkrijk
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4,8
Uitstekend
8K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Jaqueline at BHSF customer service
New to BHSF and Jaqueline Goslin-Simmonds was fantastic! She answered all of my questions, help me to get into the BHSF’s Online Portal which I was unaware of. Excellent help and service. Thank you.
27 april 2026
Review zonder uitnodiging
Thank you Neil Ryder
My partner and I have used this service and find it fantastic!
This post is about an issue I had with my portal. I emailed the help desk last night, and within 24 hours the issue was resolved!
Thank you to Neil Ryder who helped assisting me and rectifying the problem for me. I have now been able to log into their new system with no problems. :)
24 april 2026
Review zonder uitnodiging
Antwoord van BHSF
Hi Emma,
Thank you for your amazing 5* review.
We're so glad to hear you're happy with the service provided by our Helpdesk team. We'll be sure to pass along your kind words to Neil and his manager. We hope we can be of service again in the future.
BHSF
Claim processed quickly and efficiently…
Claim processed quickly and efficiently by Katie Haynes
24 april 2026
Review zonder uitnodiging
Antwoord van BHSF
Hi Mr Dainty,
Thank you very much for your amazing review, and we'll be sure to pass your feedback on to the staff member directly. We hope to be of service again in the future.
BHSF
The service was excellent and so easy…
The service was excellent and so easy to complete everything on line luv BHSF.
24 april 2026
Review zonder uitnodiging
Antwoord van BHSF
Hi Gulam,
Thank you very much for your very kind words, and we'll always be here to help if needed.
BHSF
I had issues getting into my account…
I had issues getting into my account and called the helpline, I was able to be talked to very quickly and Pal was very helpful in getting me all ready and set. They were a paragon of excellent customer service and I'm happy to say my issue was resolved quickly. I haven't used the service yet but I know with support like I'll be fine.
23 april 2026
Review zonder uitnodiging
Antwoord van BHSF
Hi Konrad,
Thank you very much for your amazing 5* review, and we hope to be of such service again in future.
BHSF
Absolute first class customer service!
Palvinder Mahey is a customer service superstar!
I had to call BHSF with a query and Palvinder was britllinat.
Friendly, helpful and professional.
I love BHSF :-)
22 april 2026
Review zonder uitnodiging
Antwoord van BHSF
Hi Johnny,
Thank you for your lovely 5* review.
We're delighted to hear you're happy with the service provided by our Helpdesk team. We'll be sure to pass along your kind words to Palvinder and her manager. We hope to be of assistance again soon.
BHSF
Quick call
Marie was the lovely lady who handled my claiming issues. A quick email from her to IT as she knew what my issue was affecting the claim, then followed up with an email back to myself to alert me my portal was back up and running! Fab efficiency Marie. Thank you.
17 april 2026
Review zonder uitnodiging
Antwoord van BHSF
Hi Clare,
Thank you for your amazing 5* review.
We're so glad to hear you're happy with the service provided by our Helpdesk team. We'll be sure to pass along your kind words to Marie and her manager. We hope we can be of assistance in the future.
BHSF
Antwoord van BHSF
Hi Keith,
Thank you for your excellent 5* review.
It's great to hear you're happy with our service. We hope we can be of assistance in the future.
BHSF
This is a fabulous medical service
This is a fabulous service, I have been with the BHSF for as long as I can remember. It takes the sting out of big Dentist an Optical costs plus if you are unfortunat to have heath issues they they are there to help with private consultancy plus finacial support.
21 april 2026
Review zonder uitnodiging
Antwoord van BHSF
Hi Allan,
Thank you for your lovely 5* review.
It's great to hear you've found your Health Cash Plan helpful in managing your everyday health costs. If you ever have any questions about your policy, or need any assistance, please don't hesitate to get in touch.
BHSF
A most reliable and rewarding company.
A most reliable and rewarding company.
I joined in the days of SAGA, when we all lived in Sandgate, and you have NEVER defaulted or let me down. I still wonder at the generosity of the benefits which usually cover 3/4 months of my premiums.
Thank you so much for all the years of your support.
Regards,
Tony Greenwall.
20 april 2026
Review zonder uitnodiging
Antwoord van BHSF
Hi Aew,
Thank you for your amazing review and 5* rating.
We're delighted to hear you're so happy with our service over the years. We hope to be of service for many years to come.
BHSF
Requesting a claim form.
I required help with getting a claim form and my customer number details. Neil and others advised me on how to do this so I am now able to send off my dental claim as of today.
The service was efficient and timely as required.
Regards,
Simon.
20 april 2026
Review zonder uitnodiging
Antwoord van BHSF
Hi Simon,
Thank you for your fantastic 4* review.
We're so glad to hear you're happy with our service. If you have any further queries, or need any guidance, please don't hesitate to get in touch.
BHSF
Easy claims process
Very easy to make a claim and website has sufficient information to make the claim.
Review of claim and payment are dealt with quickly and efficiently.
17 april 2026
Review zonder uitnodiging
Antwoord van BHSF
Hi Customer,
Thank you for your wonderful 5* review.
We're glad to hear you're happy with the speed and efficiency of our service. We look forward to receiving your next claims.
BHSF
Neil Ryder was very helpful in helping…
Neil Ryder was very helpful in helping me today. I have been with BHSF for a long time & have always had a great service from them.
17 april 2026
Review zonder uitnodiging
Antwoord van BHSF
Hi Diane,
Thank you for your amazing 5* review.
It's great to hear you're happy with your overall experience with us. We'll pass along your lovely feedback to Neil and his manager. We hope to be of service again soon.
BHSF
Avoid if you can
Only been using for 6 months - I have to say they make it as difficult to claim as possible. Outdated online system, from the stoneage. Awful customer service and the most frustrating part is they take SOOOOOOO long to process your claims. I have needed ongoing treatment for something and I am on my 3rd appointment in 3 weeks and they still haven't processed my first claim.
I get this through my employeer but if you have any say in it avoid this company. There is a reason you haven't heard of them and why they are cheaper than anyone else. They make it difficult and obtrusiveto claim, menaning people are beaten down and can't be bothered.
To respond to the response - there was an issue with the account from my Employer's side of things, which only became apparent when I contacted the BHSF Customer Service and was met with an unhelpful "talk to your HR department, your policy is on hold". I stand by everything else and the process time is still far too long and far too "letter of the law". I have used Health Insurance from various companies over the last 2 decades and this is by far the worst. If I had a choice I would not use them. To put in context I have never had a refused or rejected claim in 20 years. Within 6 months I have had 6 rejected claims. There is a reason they are cheap - they will find any way not to pay your claim.
17 april 2026
Review zonder uitnodiging
Antwoord van BHSF
Hi Leighton,
Thank you for taking the time to leave us a review and we’re very sorry to hear of your difficulties.
BHSF are currently in the middle of a significant upgrade to our background systems, with a brand new tailor-made Online Portal for our policyholders to use. While the previous system was functional and worked exactly as it meant to (simple/ quick/ easy-to-use), it had reached its technical limits. So, while not live for everyone yet, the new system will be in the future, so this will hopefully address your concerns with our current portal. If you’re struggling with the current Online Portal though, please get in touch with our Helpdesk where we’ll be happy to help.
In respect of your claims, 3 weeks sounds excessive. I can therefore only assume there is something which is delaying these beyond our usual 2 working day response timeframe. It’s possible that your premiums aren’t paid up-to-date, or that the information we’ve received is incorrect/ insufficient and we’re waiting on further information to process these. Either way, I’d suggest you contact our Helpdesk, who should be able to assist.
BHSF
Policy tracking and update
Contacted BHSF over a policy I had over many years and was trying to trace the documentation. emailed the help desk for help with this and could not have been happier with the service. Thanks to Neil Ryder for the assistance with my queries and I now have a fully updated documentation.
16 april 2026
Review zonder uitnodiging
Antwoord van BHSF
Hi Tony,
Thank you for your fantastic 5* rating and review.
We're so glad to hear our Helpdesk were able to assist with your query. We'll be sure to pass along your kind words to Neil and his manager. If you need any further assistance, or have any questions, please do get in touch.
BHSF
Quick resolution to my queries
Quick resolution to my queries. Neil Ryder, Katie Haynes, as well as all the staff I spoke to at BHSF were all very helpful.
9 april 2026
Review zonder uitnodiging
Antwoord van BHSF
Hi Tuvy Le,
Thank you for your excellent 5* review.
We're so glad to hear you're happy with your recent experience with us. We'll be sure to pass along your kind words to Neil, Katie and their managers. We hope to be of service again in the future.
BHSF
Neil was very helpful and patient and…
Neil was very helpful and patient and sorted it so that I could log onto my account again
4 november 2025
Review zonder uitnodiging
Antwoord van BHSF
Hi Heather,
Thank you for your fantastic 5* review.
It's great to hear our Helpdesk team were able to assist with your query. We hope we can be of service again in the future.
BHSF
Antwoord van BHSF
Hi Katarzyna,
Thank you for your excellent 5* review.
We're glad to hear you're happy with the speed of our service. If you ever have any questions, or need any assistance, please don't hesitate to get in touch.
BHSF
Antwoord van BHSF
Hi Tanya,
Thank you for your fantastic 5* review.
We're so glad to hear you're happy with the speed of our service. We hope we can be of assistance in the future.
BHSF
Good service and the online claim…
Good service and the online claim process easy to use.
11 april 2026
Review zonder uitnodiging
Antwoord van BHSF
Hi Customer,
Thank you for your excellent 5* review.
We're glad to hear you're happy with your recent experience with us. We hope we can be of service again soon.
BHSF
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