I thought the lady that I initially spoke to wasn't very reassuring and there was a lot of repetition of information that the website and AI bot (didn't like that either, very cold) had already told... Toon meer
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Lees wat reviewers zeggen
I had some issues logging into the website and when I called I spoke with El and she was really helpful and patient with me. She’s answered all my questions and stayed on the line until I put my claim... Toon meer
Bedrijf heeft geantwoord
Absolutely not happy that I’ve submitted a claim and attached my receipt yet I receive an email saying you have emailed my dentist to confirm my treatment? I had a crown my receipt confirms no further... Toon meer
Bedrijf heeft geantwoord
Chat service was great both times. First time when it didn't let me register agent sorted it. Second time is spoke to someone called Emma who was also fantastic. Helped me throughout and very informat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Denplan
Geschreven door het bedrijf
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteContactgegevens
Verenigd Koninkrijk
- denplan.co.uk
4,2
Goed
2K reviews
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Easy to use and quick payout
31 maart 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Lyn,
Many thanks for your positive review regarding your overall claiming experience, we really appreciate your feedback.
Best Wishes,
Charlene
Denplan
Denplan is the way to go.
I’ve been with Denplan for a few years now and I’m a very satisfied customer. I often travel abroad and have my teeth cleaned and descaled in Poland, and my receipts have always been accepted without any issues. It’s a win–win: I pay less for high‑quality treatment and receive reimbursement matched to NHS rates for services such as descaling and hygienist visits.
The reimbursement process is very straightforward, and once approved, the funds are returned to my account quickly. With Denplan, I also have peace of mind knowing that I’m covered for urgent or accidental dental visits, as well as for more serious conditions such as oral cancer—this is extremely important to me.
Thank you for providing a reliable and supportive service!
31 maart 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Anna,
Thank you so much for your wonderful five star review. It's really lovely to hear how happy you are with the service we provide and the ease of making your claims.
Take care
Esther
Denplan
My claims always rejected!
25 maart 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi,
We're very sorry to learn of your disappointment with your claiming experiences.
In order to assess a claim accurately and promptly we require a fully itemised receipt or statement of account. Occasionally, further information is required for us to evaluate a claim
Please kindly contact Customer Relations directly so that we can investigate your concerns at DenplanCustomer.Relations@simplyhealth.co.uk.
To enable us to access you account, please include your full name, date of birth, home post code and refer to this review.
Best wishes,
Charlene
Denplan
Denplan Chat
Contact the Denplan chat as had a question/query - was resolved in a matter of minutes very efficiently
23 maart 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi,
Thank you for your kind review. It's fantastic to know how pleased you are with our chat function and that we were able to resolve your query efficiently.
Best wishes,
Charlene
Denplan
Speed of calls answered
Speed of calls answered.
Polite and courteously spoken to.
Follow up.
Unfortunately I didn't get to see a dentist, but did speak to one.
22 maart 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Mrs Rose,
Thank you for your review, it's lovely to know you are pleased with our service and your contact with our 24/7 Emergency Assistance Line.
All feedback is extremely valuable, if you feel there is anything we improve or you would like us to look into, or to provide further information. Please don't hesitate to contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Best wishes,
Charlene
Denplan
Fantastic Service
First time I had to use them and wasn’t sure of the process so I called the help line and the advisor talked me thru the options and explained the cover under my plan and the limits that apply.
I opted for them to find a dentist for me and they found a dentist and called back with 30 minutes. The dental appointment was that day and 2 miles from where I was staying and my issue sorted by the end of that day. Can’t fault the service and so glad I am a member of Denplan.
20 maart 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi L Griffin,
Thank you for your review. It's fantastic to know we we're able to source an appointment quickly and conveniently for you.
It's wonderful to know how happy you are with our service, and the reassurance your plan provides.
Thanks again for your feedback, it was a joy to read.
Best wishes,
Charlene
Denplan
Great service as always
Great service as always. It's a joy to find a chat service that's quick and efficient. Thank you.
20 maart 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Tim,
Many thanks for sharing your feedback, your review was wonderful to read.
Best wishes,
Charlene
Denplan
Great customer service
Initial contact was very good and they immediately informed me what they would do regarding accessing an emergency dentist. They explained the cover under my plan and the limits that apply.
Once they found a dentist they called back and they followed up after I had made the appointment again explaining the plan cover and also what isn't covered.
In short they did what they said they would, called back when they said they would and provided relevant information.
Great service.
19 maart 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Donald,
Thank you for kindly taking the time to share your feedback, and for your kind words.
It's wonderful to know how pleased you are with the support and service you received from our Emergency Helpline Team.
We really appreciate your review, thanks again.
Best wishes,
Charlene
Denplan
Good Customer Service
There was an issue with my claim but got it sorted out very easily over the phone.
19 maart 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Helen,
Many thanks for your review, we're sorry to learn there was a issue with your claim. But its's great to know how pleased you are with the support you received and that we we're able to resolve this promptly for you.
Thanks again for your valuable feedback, all customer feedback is extremely important to us.
If there is anything you feel we could improve on we would love to learn more, please don't hesitate to contact us and provide further information if you would like to, by emailing: DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Best wishes,
Charlene
Denplan
I personally do not recommend this…
I personally do not recommend this service,
Paid for it for years then when need it most they refuse to help out.
On Friday late evening i had emergency appointment due to my crown fall out and my dentist closed on Friday 4pm and re-open on Monday so had to act quickly…. Find emergency dentist and paid £300 lucky me though i pay for this service so they may help out…. WRONG! If its less than 40 miles away from my dentist then they wont cover it never mind if my dentist practice is closed…. The emails about “we cover emergency appointments WORLDWIDE” are not truth or they may think my dentist is located on different earth and the remaining world is 40 miles away from it….. saying they sorry for me leaving but do nothing and keep years of money contributions i paid each month in their pockets.
Im sure they will respond to this with “ we sorry you not happy” instead of ok lets sort this out….
They dont care about your health just money grabbing.
AVOID
18 maart 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Jan,
Thank you for your review, all customer feedback is extremely valuable to us and we are deeply sorry to learn of your disappointment with your recent claim.
I can confirm the emergency dental treatment benefit on the Denplan Dental Emergency and Injury Cover, is intended for situations when patients are away from their registered practice, such as when they are on holiday. If a patient is seen within 40 miles of their registered practice, the claim does not meet the eligibility criteria for reimbursement under this cover.
Although we hope you don’t find yourself in a similar situation in the future, I would like to take this opportunity to highlight our 24-hour Emergency Assistance Line. If you are ever experiencing a dental emergency you can contact them on 0800 844 999 when you are in the UK and on +44 1962 844999 when you are overseas. They will be able to advise you on your cover and provide advice. If you are over 40 miles away from your registered practice in the UK, they can also help source an emergency appointment for you.
If you would like to discuss this claim and how your Denplan policy works in more detail or would like us to look into your concerns, please kindly contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Kind regards,
Charlene
Denplan
Antwoord van Denplan
Hi Mihai,
Thank you for your kind words. We really appreciate your feedback, it was wonderful to read.
Thanks again and best wishes,
Charlene
Denplan
Very easy to get an emergency dental…
Very easy to get an emergency dental appointment
15 maart 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Neil,
Thank you for taking the time to share your feedback regarding your experience contacting our Emergency Helpline Team.
It’s wonderful for us to hear how satisfied you were with the support provided by the team.
Best wishes and take care.
Charlene
Denplan
Amazing plans and help we have got from…
Amazing plans and help we have got from Denplan so far, thank you!
17 maart 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Gebral,
Thank you for kindly sharing your feedback, we're delighted to know how pleased you are with your plan and our service.
We hope we continue to exceed your expectations.
Thanks again and best wishes,
Charlene
Denplan
When I had a dental emergency late on a…
When I had a dental emergency late on a Sunday evening and couldn't make contact with my dentist, an operator named Sue worked small miracles to help me get an appointment the next morning. Couldn't possibly ask for better customer service
15 maart 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Philip,
Thank you for kindly taking the time to share your feedback regarding your experience with contacting our Emergency Helpline Team.
We’re delighted to hear how helpful you found Sue to be and we really appreciate your kind words.
Its wonderful to know we were able to source a prompt emergency appointment for you. We are very proud of our teams and the service they provide to our customers so it's lovely to receive your review.
Thanks again and best wishes,
Charlene
Denplan
Very caring and excellent service.
Very caring and excellent service.
23 februari 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Barbara,
Thank you for kindly taking the time to share your feedback. We're overjoyed to know how happy you are with our service.
Please don't hesitate to reach out to us should you have any queries or require any support, we always love helping our customers.
We really appreciate your positive review and kind words, your review was a joy to read.
Thanks again, and best wishes.
Charlene
Denplan.
I found the web page unhelpful and…
I found the web page unhelpful and difficult to navigate and when trying to contact people only got a machine which could not have been more unhelpful.
Fortunately when I got through to the help service (Kath) she could not have been more helpful. She addressed my issue speedily guiding me through the process. She could not have been more helpful and pleasant
12 maart 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Mr Harding,
Many thanks for sharing your feedback, we're sorry to learn that you did not find our website intuitive, and of your disappointment initially contacting us regarding this.
I would like to thank you for your kind words regarding the service you received from Kath, we're really pleased to know how happy you are with the support provided, and this has been shared.
All customer feedback is important to us; it helps us evaluate our products and services. We would love to learn more regarding your experience, if you would like us to look into this further for you or to provide any further information, please contact us on: DenplanCustomer.Relations@simplyhealth.co.uk. To enable us to look into your concerns please kindly include your full name, DOB and postcode.
Best wishes,
Charlene
Denplan
Dental Emergency in Zurich
Dental Emergency in Zurich. On return, contacted Denplan via telephone and explained situation. Was told costs were covered and directed to claim form. Process was simple and response within a couple of days with money to be sent to direct debit account within 10 days. Denplan make the whole process simple and phone conversations were helpful with the overall impression of a company looking to be as helpful as possible.
4 maart 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Thomas,
Thank you for kindly taking the time to share your feedback.
We're always delighted to hear when our customers are feeling satisfied with our service, and the efficiency of their reimbursement.
Thanks again for your positive review, it rally means a lot to us and was a joy to read.
Best wishes and take care,
Charlene
Denplan
When you need some work done and you…
When you need some work done and you may required denture/s or other expensive dental work, by having the costs spread over monthly payments,which include check up apportionments and hygienist which are included plus any work done you get a 10% discount. Instead of paying for work carried out or the need for dentures etc, paying monthly amount helps especially if you are unable to pay the whole cost/s at once.
8 maart 2026
Review zonder uitnodiging
Antwoord van Denplan
Hi Derek,
Thank you for kindly taking the time to share your wonderful feedback. We're thrilled to how pleased you are with your Dental Plan and how valuable this is to you, along with the peace of mind it brings.
Thanks again for your review, we really appreciate it.
Best Wishes,
Charlene
Denplan
Quickly processed claim
Quickly processed claim, easy to navigate Web page. Great value for money.
Definitely recommend.
5 maart 2026
Review zonder uitnodiging
Antwoord van Denplan
Hello Deb,
We aim to make claiming as seamless and quick as possible. So thank you for your great review, it's fantastic to know how pleased you are with our claims process and web page.
We hope you continue to utilise your plan and find it beneficial for a long time to come.
Many thanks,
Clare
Denplan
Absolutely amazing service from Denplan
We've had absolutely outstanding service from Denplan. My son is away from home at university and has needed emergency surgery for a wisdom tooth problem. Denplan have been wonderful in sorting everything out for us - from the initial emergency appointment, to the removal of the tooth. The claim has been settled so quickly and with no fuss.
2 maart 2026
Review zonder uitnodiging
Antwoord van Denplan
Hello Sally,
Thank you very much for taking the time to leave such a positive review of your experience with contacting our Emergency Helpline Team.
It’s wonderful for us to hear how satisfied you were with the support provided by the team. We pride ourselves on the high level of service our teams deliver, so it’s wonderful for us to read your feedback.
Thanks again and take care,
Clare
Denplan
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