Worse customer service ever. Spent £50+ but x2 items arrived damaged and unusable. Desicart refused refund. Do not use - there are better online sellers
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Lees wat reviewers zeggen
Truly perfect choice that helps our family with our Indian diet needs. We've visited a lot of Indian stores in Glasgow for our needs and was recommended Desicart by a friend. It's highly convenien... Toon meer
Bedrijf heeft geantwoord
Top Notch service for an online store in the UK. It has almost everything you need for an Indian cooking. The cold items packaging is superb, sealed with an ice pack inside. The vegetables are extre... Toon meer
Bedrijf heeft geantwoord
Was looking to order some Indian groceries and didn't want to go to the shop nearby as they just charge a hefty price for almost everything! Stumbled upon Desi Cart on Google and upon browsing foun... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Desicart is the UK's largest online store offering a wide range of Authentic Indian and Sri Lankan Groceries. Millions of users love using Desicart for their daily grocery essentials. Find everything you will ever need for your monthly supply of healthy, appetizing provisions that takes you back home. Our authentic products and excellent service are much loved. Our chat support team are almost open 24/7 ready to help you get what you need. We deliver all over UK, Scotland and Ireland. We take the pride of providing you traditional ingredients right to your door step without any hassle.
Contactgegevens
Verenigd Koninkrijk
- desicart.co.uk
3,6
Gemiddeld
2K reviews
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a good company to deal with
a good company to deal with, the goods come well packed and are delivered promptly
22 oktober 2024
Review zonder uitnodiging
Antwoord van Desicart
Thanks so much for sharing your experience with us. We hope to see you again soon
Always delayed
The delivery is always delayed and despite several instructions they always deliver at the concierge knowing there are perishables.
26 oktober 2024
Antwoord van Desicart
Thank you for sharing your feedback. We appreciate you bringing this to our attention.
Upon reviewing your order, we can see that you selected the delivery date of 12/11/2024, and your product is scheduled to arrive on that date as per the delivery timeline provided. We understand your concern regarding the timing, but please note that your order is on track to be delivered as requested.
We value your business and appreciate your understanding.
Ordered rice, received bag of worms
I ordered rice from them, they sent me a bag of worms. Have sent them all the pics but they’ve refused to refund or take their worms back. Save your money and do not order from them, much better websites available for online deliveries.
Response to your pathetic reply: If the order has delivery date of 15 October and it is not 15 November yet (6 November as of today), how is that a “FULL MONTH”??? And I have posted this review after wasting time waiting for your replies on your customer care channel. Also, there is not “A WORM” in the bag, there are multiple worms, as in the bag is full of worms. I sent you several pics and videos to show all the moving worms. Imagine the disgust! Stop passing over accountability and defrauding people of their money. The quality of the rice is even more questionable as customers don’t sit at home to plant worms in the products you’re sending.
15 oktober 2024
Review zonder uitnodiging
Antwoord van Desicart
Upon reviewing your concern, we can see that you reached out to us a full month after receiving your order, stating that there is a worm in the rice bag. This is highly unusual, and it’s not the appropriate way to address such matters. Our policy clearly requests that any issues be reported within 3-4 working days of receiving the product, which you did not adhere to.
Given that you contacted us well outside of the acceptable timeframe, we are unable to proceed with resolving this issue as we normally would. We cannot take responsibility for matters raised after such a significant delay.
If you still wish to discuss this further, we suggest contacting us directly.
Good food very poor delivery .
Excellent fresh Indian vegetables .
But also ordered Shana frozen chappatis. Delivery was 30 hours late and chappatis were defrosted and had to be thrown away because you cannot refreeze . Such a pity but the company needs to change its delivery methods . This has now happened twice .
Such a waste of good food .
24 september 2024
Antwoord van Desicart
We sincerely apologize for the delay in your parcel delivery. Unfortunately, as we rely on third-party services for shipping, occasional delays can occur. Please rest assured that we are taking additional steps to prevent this in the future.
Antwoord van Desicart
Thank you so much for this review. We really appreciate you being a customer
Great quality and good prices
All produce was in great condition, delivery was excellent and packaging was neat. Appreciated week of Indian food!
4 oktober 2024
Review zonder uitnodiging
Antwoord van Desicart
We are grateful that you took the time out to leave us a review
Quick and easy
We have been using desi cart for some time they always dispatch quickly and haven’t had any problems whatsoever.
4 oktober 2024
Review zonder uitnodiging
Antwoord van Desicart
Thank you so much for this review. We really appreciate you being a customer.
Fantastic
Fantastic service. On time. Great quality and. Price. Good variety of Indian products too
23 september 2024
Review zonder uitnodiging
Antwoord van Desicart
Thank you so much for your positive rating
All products arrived on time as…
All products arrived on time as described and well packaged, will definately use them again.
26 september 2024
Review zonder uitnodiging
Antwoord van Desicart
Thank you so much for taking the time to leave us a rating
Tampered and not fresh veggies
This is the second time in a row the packaging is tampered and the veggies are not fresh
26 september 2024
Great quality!
I was impressed with the quality of the fresh plantains i ordered, big and perfectly ripe. Everything arrived tightly packed with ice for the frozen goods. Fast service and good prices for top quality. Would definitely reccommend!
1 oktober 2024
Review zonder uitnodiging
Antwoord van Desicart
Thank you so much for taking the time to leave an excellent rating. We look forward to seeing you again soon.
Antwoord van Desicart
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Antwoord van Desicart
Thanks so much for sharing your experience with us. We hope to see you again soon
Good service and I will re order
Good service and I will re order. After a long time found a good efficient online Indian grocery store.
26 september 2024
Review zonder uitnodiging
Antwoord van Desicart
great to know that, will retain the same service further, thanks for your time for the review
Antwoord van Desicart
Thanks so much for sharing your experience with us
Very happy
The website was easy to use and delivery was fast. Everything was packaged securely too. Will definitely shop at desicart again.
26 september 2024
Review zonder uitnodiging
Antwoord van Desicart
We are grateful that you took the time out to leave us a review
Good service overall
Good service overall. I'll order again.
19 september 2024
Review zonder uitnodiging
Antwoord van Desicart
Thank you so much for taking the time to leave an excellent rating
Sana
I had a good experience and surely I'll order more. I am a regular customer now.
11 september 2024
Review zonder uitnodiging
Antwoord van Desicart
Thanks so much for sharing your experience with us. We hope to see you again soon
Very fast delivery and a very good…
Very fast delivery and a very good price
Lovely company to deal with
Definitely 5 stars
25 juli 2024
Antwoord van Desicart
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Good Service & Products…
All the products including the fresh were very good. It was all delivered on time so very pleased.
24 juni 2024
Antwoord van Desicart
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
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