Worse customer service ever. Spent £50+ but x2 items arrived damaged and unusable. Desicart refused refund. Do not use - there are better online sellers
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Lees wat reviewers zeggen
Truly perfect choice that helps our family with our Indian diet needs. We've visited a lot of Indian stores in Glasgow for our needs and was recommended Desicart by a friend. It's highly convenien... Toon meer
Bedrijf heeft geantwoord
Top Notch service for an online store in the UK. It has almost everything you need for an Indian cooking. The cold items packaging is superb, sealed with an ice pack inside. The vegetables are extre... Toon meer
Bedrijf heeft geantwoord
Was looking to order some Indian groceries and didn't want to go to the shop nearby as they just charge a hefty price for almost everything! Stumbled upon Desi Cart on Google and upon browsing foun... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Desicart is the UK's largest online store offering a wide range of Authentic Indian and Sri Lankan Groceries. Millions of users love using Desicart for their daily grocery essentials. Find everything you will ever need for your monthly supply of healthy, appetizing provisions that takes you back home. Our authentic products and excellent service are much loved. Our chat support team are almost open 24/7 ready to help you get what you need. We deliver all over UK, Scotland and Ireland. We take the pride of providing you traditional ingredients right to your door step without any hassle.
Contactgegevens
Verenigd Koninkrijk
- desicart.co.uk
3,5
Gemiddeld
2K reviews
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Frozen food delivered defrosted!
The frozen product I ordered wasn’t properly packaged and was defrosted when it was delivered. One item was missing from the order, still waiting for a refund!
25 juli 2023
Antwoord van Desicart
we take more care to pack frozen It will be packed in a woolcool package with ice bars
and ice gel, different from ice packs, which stand for long hours.
Accept our apologies for the inconvenience, Regarding the missing item the item is out of stock so we have already initiated your refund.
Missing items that was billed, very poor customer service
I had ordered for 10kg rice, I received only 5kg packet, but I was billed for 10kgs. I contacted the customer support, but no response even after 3 days.
23 juli 2023
Antwoord van Desicart
Due to unforeseen circumstances in our process, your item was not dispatched as intended.
However, we have taken immediate action and redispatched your items and it got delivered to you. We have also reviewed our processes to ensure that such incidents are prevented in the future.
Please accept our apologies for the initial inconvenience.
Order hasn't arrived at all
Order hasn't arrived at all. They explained it was out of stock & initiated a refund - but only when I chased them 8 days later.
23 juli 2023
Antwoord van Desicart
Dear Michael we did checked and initiated the refund within 2 days and informed you via mail regarding the same the refund amount will be reflected in your account within 2-3 working days from the date of issued it doesn't take 8 days.
Very nice and on time service
13 juli 2023
Review zonder uitnodiging
Antwoord van Desicart
Thank you so much for this review we're glad that you enjoyed our service, will retain the same service further, We hope to see you again soon.
😊 i live this product
23 juni 2023
Antwoord van Desicart
Thank you for the great feedback. We try really hard to provide a good great experience and are really happy to hear that you enjoyed it
I have ordered 3 times from Desicart…
I have ordered 3 times from Desicart and the packaging is really well done, food is delivered fresh with an excellent delivery service, will certainly order again and again
Regards P Clark
14 juli 2023
Review zonder uitnodiging
Antwoord van Desicart
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit
Top Notch service
Top Notch service for an online store in the UK. It has almost everything you need for an Indian cooking. The cold items packaging is superb, sealed with an ice pack inside. The vegetables are extremely fresh and lasts long in the fridge. The only thing is that the price of few items is at a higher segment as compared to any retail outlet (but that comes with a privilege of having everything delivered to your doorstep at a desired day).
Overall very happy with the service and would highly recommend it to everyone!
13 juli 2023
Review zonder uitnodiging
Antwoord van Desicart
Thank you so much for this review we're glad that you enjoyed our service. Always Quality is our first priority. The price of each products includes packing, labor and other expenses. We don't compromise in the quality.
Thanks for your feedback anyway, surely we will consider your concern and We look forward to seeing you again soon.
Great product!
12 juli 2023
Review zonder uitnodiging
Antwoord van Desicart
Thank you so much for taking the time to leave us a 5-star review
Good quality and delivery as…
Good quality and delivery as promised... 👍
15 juli 2023
Review zonder uitnodiging
Antwoord van Desicart
Thanks so much for sharing your experience with us. We hope to see you again soon
You can find almost everything related…
You can find almost everything related to Indian groceries here so you don't have to scout through multiple websites. highly recommend!
12 juli 2023
Review zonder uitnodiging
Antwoord van Desicart
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon
Damaged tin and when opened tin
Damaged tin and when opened tin, all gulab jamun were damaged as well
23 juni 2023
Good experience with Desi cart
Good experience with Desi cart. We found items what we wanted in setting up the house. The rates were competitive and delivery and packaging was good.
18 april 2023
Review zonder uitnodiging
Antwoord van Desicart
Thank you for the great feedback. We try really hard to provide a good great experience and are really happy to hear that you enjoyed it
Fantastic service and great quality…
Fantastic service and great quality products
12 juli 2023
Review zonder uitnodiging
Antwoord van Desicart
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime
Great selection and service
Great selection, service and delivery, frozen items were packed well and still frozen on arrival and glass items were wrapped secure. Will certainly be using again
7 juli 2023
Review zonder uitnodiging
Antwoord van Desicart
Thank you so much for this review we're glad that you enjoyed our service, We hope to see you again soon
Excellent service
Excellent service, ran out of my Ahmed green tea & was finding hard to source. Ordered 12 boxes from Desicart & they were delivered promptly within 3 days.
3 juli 2023
Review zonder uitnodiging
Antwoord van Desicart
Thanks so much for sharing your experience with us. We hope to see you again soon
Customer service can be better
Items were delivered on time but the frozen ones were all soggy and I had to throw them all. No help from customer service on these either. So disappointed overall.
27 juni 2023
Review zonder uitnodiging
Antwoord van Desicart
we take more care to pack frozen items It will be packed in a wool cool package with ice bars and ice gel, different from ice packs, which stand for long hours, maybe due to weather condition you received frozen in saggy condition
We would like to apologize for your recent experience.
We are unable to catch up your order details, please contact our customer support and we would like the opportunity to resolve this issue.
I had forgotten some items in my…
I had forgotten some items in my original list it was easy to add them.
Quality of food very good
I liked its customer service and on time delivery.
25 juni 2023
Antwoord van Desicart
great to know that, will retain the same service further, thanks for your time for the review
Everytime there are items missing and…
Everytime there are items missing and never get a refund for this missing items. Not going to shop from here again.
24 juni 2023
Antwoord van Desicart
Upon checking we confirm that we have initiated your refund for missed items from your order DCORD#27641
pls check with your bank if you still couldn't find please get back to us we will help you out.
Great service and highly recommend
28 juni 2023
Review zonder uitnodiging
Antwoord van Desicart
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Great service
Great service, excellent fresh produce. Well done Desicart
21 juni 2023
Review zonder uitnodiging
Antwoord van Desicart
Thank you so much for this review we're glad that you enjoyed our service
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