Destinations2 Reviews 

I have a cruise booked with them and have major query with flight's as they have changed. I've rang and emailed them with no reply. Their aftersales service is deplorable. I need an urgent reply as RyanAir need me to confirm flights as they are unworkable, but it seems destination2 do not care. Will never book with them again. STAY CLEAR FOLKS

Appalling Customer Service – Rude and Condescending

I contacted Destination2 about booking a summer 2027 holiday with a budget of approximately £8,000. I received a reply from Chris Blackwell saying they would price match and asking what quotes I had received. I explained that I hadn’t received any quotes yet, as I was only just starting my enquiries.

After asking my budget, his response was cold, abrupt and condescending. There was no attempt to discuss my requirements, offer advice or provide a quote. His attitude in the emails was so off-putting that I felt compelled to call the company. Chris did not come to the phone, so I explained the situation to another agent. I have since asked whether they are actually interested in quoting for my holiday and told Chris not to contact me again.

I find it astonishing that a company can treat a potential customer this way when they are looking to spend £8,000 on a holiday. If my budget wasn’t suitable, there were far more professional ways of communicating that. Basic courtesy costs nothing!

By comparison, I contacted Kenwood Travel and received a quote straight away, without the attitude or unnecessary back-and-forth.

Chris Blackwell’s approach has completely put me off Destination2. First impressions count, and this was an exceptionally poor one. I would advise others to shop around, as there are clearly companies out there that are far more willing to earn your business and treat you with respect. My money will be going elsewhere!

Ruined honeymoon. Avoid this company.
We booked ultra all inclusive in Abu Dhabi but because of the conflict in Iran the hotel has closed most of its restaurants and bars. The reason we picked this hotel was because of the restaurants and bars. We contacted Destination 2 and asked if they would change our hotel. They have continued to ignore our emails and refuse to discuss over the phone. We contacted Trading Standards who advised Destination 2 should move you free of charge or give you a full refund. We emailed destination 2 with this information but was further ignored. We finally said to the sales team, right we will pay to be moved. Our family members who are also going out managed to get moved for £400. We got quoted £1200 for a basic room and one night less. We reluctantly agreed to pay because Destination 2 would only speak to us, when money was being spent. We phoned to accept the payment to be advised oh that price is no longer available and now they want £2158.92 and told us that this price is none negotiable!. They just keep adding more money onto the bill, our holiday has already cost thousands and at this rate more than if we had booked with another travel company.

Please don’t book with this company they are truly awful let us know a week before departure we are not going unless we want to pay extra 1450. To fly with Sri Lanka but managed to find the same holiday and flights for 300. More absolutely shocking company refund also will take 8/12 weeks all other company’s tui and the rest let their customers know weeks in advance and refunds with in a week please please don’t use destination 2 I will keep doing reviews until my refund is recieved

Reply from Destination2

11 minutes ago
Hello trevor riley, thank you for your comments. We're sorry to hear you are disappointed and appreciate your frustrations. To clarify, in many cases we use third-party suppliers as our Terms and Conditions describe and which was the case here. It is therefore incorrect that the hotel would have sent a refund to us directly. Since we act as a booking agent in your arrangements, we need to liaise and administer your booking. Due to the volumes we and our suppliers are dealing with this can take a while and we welcome patience.

My reply;
The hotel refunded my payment of £1500+ in march, i spoke to you at that time. Why did you tell me to claim off my insurance rather than check to see if your "third party" partner had been refunded ? This would have saved time in what you are saying is a very busy period. Your process for customer service is showing to be poor. Once we sent you proof of the refund from the hotel back in March ( 7 weeks later ) why 3 weeks later when you can see you have had a refund have we only been offered vouchers ? All along we have specified that we want refund in full back to our bank account as well. Secondly why since we have confirmed that we would like refund in full not vouchers is the reply from you taking 14 days ? You know that the refund ahs happened as you have confirmed this by offering vouchers. I dont think using a third party is a good enough reason for the delay.

I am writing this review to warn others about the appalling lack of customer service from Destination2. What was supposed to be a dream holiday turned into a nightmare when we found ourselves stranded in the Maldives.

Despite the urgency of our situation, Destination2 was nowhere to be found. We sent numerous "urgent" emails while stranded, but we were met with total silence. Not a single person replied to our pleas for help or offered any assistance in getting us home.

Since returning, I have sent multiple emails with attached receipts proving the significant out-of-pocket expenses we were forced to pay due to their lack of support. Unsurprisingly, these emails have also been completely ignored. In a crisis, you expect your travel agent to be your first line of support. Instead, they took our money and disappeared when we needed them most. Avoid at all costs.

Have tried several times to call them today to enquire about a holiday and no-one answers the calls. Shameful.
Certainly wouldn't trust them with my money if they can't even answer the calls. I'd hate to think if you I had booked with them and had an issue what would happen?

Completely unaccountable and no empathy towards their customers. Not answering their Customer Services line. 3 emails responded to with generic responses - in essence saying, “we’re busy, so email us within 7 days of your departure date, and they won’t respond again.” Confirmed our flights have been cancelled, insurance doesn’t cover war, and the hotel will accept a cancellation, who hasn’t been paid currently anyway. Booked with you before, but will never again. I’d say the hundreds of customers in the same situation won’t either. I’ll be raising a credit card dispute as a result, and will continue until D2 finally accept responsibility and help us and many others in this situation. However, if you survive this as a business, you’ve lost a customer of me and anyone I know and have spoken to about your lack of support and care. Terrible.

Update 3.... FOR EVEYONE TO SEE.....

THURSDAY MARCH 19TH 2026

Im now 14 days in from when they told me I would be getting a full refund on Friday 4th March 2026 and still the money has not been returned to me..!!!

DESTINATION 2 HAVE AN UNPRECEDENTED TIMEFRAME FOR REFUNDING OUR MONEY WHICH IS UPTO 21 DAYS - 14 OF WHICH HAS ALREADY LAPSED WITH MYSELF.

I DONT DOUBT FOR 1 MINUTE THAT THIS APPALLING COMPANY WILL RUN THAT 21 DAYS TO THE WIRE AS THATS THE TYPE OF COMPANY THEY CLEARLY ARE.

I MEAN HOW MANY 1 STAR REVIEWS ARE THERE NOW...????

SAYS IT ALL....

BE CAREFUL EVERYONE OUT THERE.....

VERY CAREFUL..!!!

Destination2
This is the number they ask you to ring
0330 124 0425,answer asks you to select one of 4 options - I select option 4 (for anything else select option 4) guess what happens next
The recorded call just repeats & repeats & repeats
Which means option 4 is not a genuine option & wastes your time, while you grow more frustrated that no one in customer services gets back to you. Obviously it’s emails also to customer services & the auto reply says to give 7 days. A whole 7 days ( my experience you hardly ever get replies). I would never book a cruise with them again, beware. Cruise company state the agent should be informing you about all of these details. But they told me they knew nothing. The frustration & stress, I carn’t go through this again

No customer service when things go wrong. I booked a package holiday to New York, direct flights with AerLingus, outbound flight cancelled, offered indirect flight 24 hours later, as only going for 3 nights and my husband having mobility issues I rejected flight. They have refused to refund me and say I need to go through travel insurance.

I am appalled at your advertisement at this present time of terror,dinner under the stars. People have died in a mass shooting and you put this advertisement on when people fear for their life's. We certainly won't be holidaying with fear. I think out of respect you should take this of air ,until things settle down.

I booked a stay at Titanic Deluxe Lara through Destination2 for myself and my two children. Before booking, I compared prices on TripAdvisor, and Destination2 was £300 to £400 cheaper than some other providers. It did not seem like an error, just a better deal.

I received a confirmation email, followed by a travel voucher a few hours later, which gave me confidence that everything was confirmed and secure.

Then, just two days before travel, I received a cold, generic email saying that the booking was being cancelled due to a “supplier pricing error.” I was given three options:
1. Switch to Wind of Lara, a clearly lower-grade hotel, at no extra cost
2. Stay at the original hotel but pay an extra £946.65
3. Cancel and receive a full refund

The email ended with:
“If we do not hear from you by 1pm GMT time on the 10/07/2025, we will opt for the option of cancelling and refunding your reservation in full.”

There were no phone calls. I had to chase them, and despite being promised multiple call backs, none ever came. I explained that I could not afford to rebook unless the refund was immediate. They told me it would take several working days to reach my account. On the day before I was due to travel, I still had no confirmed accommodation and no refund. I had no choice but to accept the cancellation, knowing the refund would not arrive in time.

That evening, I had to scramble to borrow money and rebook another hotel under extreme pressure. It was a deeply stressful and unfair situation.

Destination2 did not just cancel my booking. They left me stranded without support and showed no willingness to resolve the issue properly. The price I paid was not unusually low, so blaming a “pricing error” simply does not hold up.

I will never book with this company again and strongly advise others to avoid them. If something goes wrong, they hide behind emails, ignore phone calls, and leave you to deal with the consequences.

Our flight was delayed and i called Destination2 to ask them to let the hotel know we would not be arriving until the next day. When we arrived the hotel had cancelled our booking. Their emergency helpline just told me to book another hotel room, but our hotel was full. We managed to get a room at another hotel which was very expensive but they told me to book it. Since coming home they are claiming the told the hotel we would be late, but the hotel told me they hadn't told them. Either way as the travel agent they should either be paying us the refund or getting the original hotel to pay a refund. Instead they are refusing to speak on the phone and have ignored my emails for 3 weeks. DO NOT USE THEM. If things go wrong they do not care.

Destination2 are a thoroughly and extremely uncaring, incompetent and poorly run travel agent. Please stay away and book your holidays elsewhere. If anything goes wrong or changes, expect no help and extra cost.

I went to Dubai and booked hotels with them. Included in the package was a “ free transfer”. We had to change plans due a family emergency after a family member at home had a stroke.

They were prepared to leave us stranded. They invented terms and conditions to deny the transfer back to the airport despite knowing that a family member had had a stoke.

Only on threatening legal action and a whole day emailing did they finally arrange the transfer as contracted.

To make a complaint, I requested a GDPR request for all data and they made up their own rules again, stating that you can only make a request when at home and using a specific form.

This is not compliant with the law and they were reported for failing to comply with GDPR regulations.

Totally totally recommend you avoid these cowboys. If you have any changes to your travel plans, (and this does happen), don’t expect any help. They make up their own rules.

If you have any issues with them, please ask for a GDPR SAR request and threaten legal action. You only need to email to any person in the company and they are obliged to provide the information. Don’t need to complete their restrictive and controlling form.

Please go elsewhere. Please avoid these cowboys. I travel extensively and Destination2 are the worst I’ve ever seen.

Ps replying to their reply, may I add that I wish they were this prompt in dealing with their failings rather than have me lose a day of holiday dealing with their arrogant and atrocious customer service.

You’ll see they always try and turn the argument to blame the customer. See other similar negative feedback.

Regarding making things up, this is a response from their customer service agent on 23 September regarding a GDPR request.

“I have verified that unfortunately, my department cannot physically assist you with a subject access request. This must be addressed to our customer relations team upon your return to the UK, as they have a process internally in regards to fulfilling this.” Daniel, Destination2 23 September 2024.

Totally made up rule. Not legal. Requested my passport details even though they don’t even have them to cross check. Utter rubbish company.

Please filter all feedback to “negative” and read others’ comments. You’ll see they always blame the customer and patronise the comments.

They have been reported to the ICO 🙌

Booked a hotel but later discovered terrible reviews on both trip advisor and you tube. When I asked if I could change hotel I was told there was £100 amendment fee which I think is excessive given the hotel cost less than £300 and the booking is 8 months away.
Ref: 227378
My advice is only use this company if your 100% certain you won't need to change or cancel.

We booked holiday to Thailand on the 19th September 24 everything 2as going fine paid our deposit then the nightmare started the flight time we booked were great flying from Birmingham uk yo doha then to Thailand we had a wait of just over two hrs which was fine we're both in our sixties and then they changed our flights to turkish airlines where we had a stopover over of nearly 9hrs both ways no accommodation was offered for the inconvenience we were furious nearly cancelled but wasted we would loose most of our money when I booked this holiday tjerewould have been no way I would have booked these flight times I think it was very unfair whst they have done we are also left with paying for accommodation at airport as 9 hrs is s long time to hang around airport especially when your traveling through the night I think this company reel you in then they deceive you this review was regarding our booking and flights thank goodness nothing else went wrong when we arrived at our hotel which was lovely be very aware of this company

The flight to Barbados on our recent holiday was sold as BA flights with complimentary drink service. The flight turned to be Air Lingus which it has been for a year and a half. When I tried to ask/complain (which ive been trying to do since 03/11/23) i get zero response. Phone calls are exhausting as they try refer you to a department that never answer. The ATOL certificate information does not match the ATOL website and therefore you cant lodge a formal complaint. I have tried to get the correct information but they just refer me to the website, why cant they tell me over the phone?? Appalling mis selling and customer service.

I have used this company several times over the last few years because I like the fact you can tailor your package holiday by choosing from a vast selection of airlines.
On this occasion I called to book, as my first choice of hotel was not available, Nadine dealt with my booking and was able to recommend a couple of hotels from personal experience. She was extremely helpful and knowledgeable. Having been initially disappointed at not being able to book my first choice of hotel, on reflection, I think Nadine has found us a better hotel!
I will definitely be using Destination 2 again and look forward to Nadine helping me book my next holiday.

I've just booked my holiday in Dubai through Destinations2, which we used before as well. This time I was very impressed by Nadine Edwards. She is knowledgeable, clearly and well spoken, patient, understanding and VERY EFFICIENT! Full marks for her customer service manners as well.
The whole booking process was quick and smooth. I highly recommend Nadine and shall make my future bookings through her.
Great company and staff!!