Destinations2 Reviews 

Nadine Edwards brilliant service really helpful and friendly

As with another review on here I also have been trying to rebook a hotel since December 2020. I got covid and had to change my booking Destination 2 said no problem they will change to 31/7/21 but we still couldn’t fly due to covid rules so they changed to by 31/12/21 and said I had a credit for the hotel. I tried to book this credit on about 5 occasions but was told by staff Emily, Selina, Kirsty and Sean at different times from approx June 2021 to December 2021 that there was no credit showing so I could not book. Then in January 2022 I got a letter saying the hotel was booked by a 3rd party and that their terms were 50% of the money and I had to go to the same hotel so out of interest I looked on their site for my credit note to find nothing there I spoke to staff who told me the same I would not have accepted this as when I booked there was no terms attached to the confirmation and these have to be clearly displayed. I was advised to send them a letter giving 10 days notice to get a reply or I would go legal (I did this in July 2022) at this point I actually spoke to a manager Neil Latham who said he was sorting it out and would get back to me since July I have had about 2 emails stating he was still trying with the 3rd party but for the last couple of months I have been ignored I asked him to write a letter to say he wouldn’t honour the booking or rebook it but he just ignores my emails my insurance company called him and asked for a letter but he wouldn’t talk to them. I called nearly every day throughout September and was told he was on another line and will call me back I have never had a call back. I agree with the other review they just want to keep our money so as they did don’t waste time with Destination 2 keep an email trail of a few emails requesting them to return payment in full or a rebooking then call citizens advise or the consumer board and ask how to word a complaints letter giving notice and then go straight to the small claims court that’s the only way you will get anywhere
And if you do book with them use a credit card (not debit card) and go through that Route of claiming back money but be warned there is a time limit. To recap to date I don’t have this sorted out and that’s almost 2 years now

No transfer at the airport in Mauritius. We ended up paying for a taxi at our expense £60 after making several phone calls to the emergency number on our paperwork. No representative to welcome you. After a 3 month investigation ( yes 3 months ) we were told that we did not report to a desk on arrival and therefore no recompense would be paid. When we arrived at the hotel at 8am in the morning we were told that we could not check in until 14.00, this after travelling for 26 hours. As we started to unpack a cockroach scuttled across the room. During the holiday we were kept awake at night by the barking of packs of feral dogs which are allowed to roam free in Mauritius, culminating with a sickening attack by a pack on another dog.
No representative to pass this feedback on to. Definitely a budget operation who will not be getting any more of my custom.

There is no price match guarantee. They will not refund the sizeable initial deposit, even within 24 hrs, so make sure you take your time and shop around for best price before committing. Such a shame customer service does not understand the lifetime value of a happy customer.

First time using Destination 2, a little apprehensive at first but after reading through previous reviews i decided to give them a call. Spoke to the lovely Nadine, from the initial hello to the final booking, she was nothing but brilliant and extremely helpfully and attentive. Explained everything in detail and did everything to finding the best possible flights for the dates i provided, at the best price and times to suit us. I had already chosen a destination to the Maldives and the resort, Nadine just confirmed that this was an ideal choice. Nothing was to much trouble. I can certainly say that i would book again with Nadine for any future holidays, and i would highly recommend others to do so too, as the booking was straight forward and so easy. Lets hope the dream holiday is also as perfect. Thank You

Very easy to book over the phone, agent was very knowledgeable of hotel & gave some good advice as to what would suit us with regards to hotel room. Prices was far better than any other holiday company by £700 for exact same holiday.
THEY ARE MY NEW BEST FRIEND...LOL

Wow what can i say, we have just returned back from 10 night stay to the Amari Havodda Maldives. i cannot recommend this place enough. We had booked for my 50th birthday but due to covid had to wait till this year. The lady that i booked with Nadine Edwards was an absolute star, always keeping me informed and up to date, she arranged special needs for our rooms as i was celebrating a big birthday. We had 3 flights and a speed boat journey to get there, but it was so worth it once we arrived. The staff greeted us warmly. our rooms were absolutely fantastic 325 and 326 on the best part of the beach on the island.The rooms were spacious and cleaned twice daily, on my birthday they arranged to put flowers on my bed and organised a cake with our evening meal. The staff are fantastic nothing is too much trouble, we had a gentleman called Aalaf looking after us, he was unbelievable nothing was too much trouble, and as my sister in law is waiting for a new knee arranged pick up to lunch and dinner.The food in the restaurant was a very good standard and the staff very attentive and friendly. The bar staff were also brilliant, the cocktails were to die for and again nothing was too much trouble. I cannot recommend this Island, Destinations 2 and the lovely Nadine enough, they have helped us make many special memories and we hope to return. Thank you all so much.

I booked a holiday with Nadine Edwards. She was really helpful and managed to book a lovely holiday In Lanzarote for my husband and I. A very pleasant lady who gave me a lot of confidence to book a holiday with Destinations.