On November 9, 2024 I ordered a pair of insulated pants so that I could have them for Wisconsin Gun Deer Season. As of 12/5/2024 I have not received confirmation of shipment nor have I received th... Toon meer
Bedrijf heeft geantwoord
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We were a little skeptical ordering anything online these days with all the spamming taking place, but this was a great experience. The website was easy to navigate and place an order from. The comm... Toon meer
Bedrijf heeft geantwoord
Received an XL heated jacket for Christmas. Unfortunately it was too small. All I had to do was email Customer Service and ask for an exchange for a 2XL. The process could not have been smoother. I re... Toon meer
Bedrijf heeft geantwoord
Excellent product that is well made, promptly delivered, and a joy to own. Packaging and presentation was excellent. Bought this for my fiancé and she won't stop wearing it! She's always cold so this... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
DEWBU focus on the R&D, production, and sales of heated apparel. We devote ourselves to the production of world-leading and multi-functional heated apparel for both outdoor activities and daily life via advanced technology and workmanship. Whether hanging out, working, or doing outdoor activities(camping, skiing, hunting), DEWBU can provide you with cozy heated apparel to beat the cold, which would be a great option for your daily life.
Contactgegevens
9860 gidley st #3, 91731, EL monte, Verenigde Staten
- +1 844-568-1666
- support@dewbu.com
- dewbu.com
4,3
Uitstekend
106 reviews
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Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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I like the jacket
I like the jacket. Had it turned on medium setting and got a good 5hrs battery life. Only thing I would like, is removable hood, instead of being permanently attached
29 januari 2024
Antwoord van dewbu.com
Thank you! 🙌
5 hours on medium is solid – we're glad the battery worked well for you. And we hear you on the hood. That's great feedback, and I'll pass it along to our product team. Thanks for choosing DEWBU! 🧥🔥
The DEWBU Team
It's a good jacket
18 januari 2024
Antwoord van dewbu.com
Hi
Thank you so much for your 5-star review and for supporting DEWBU. We’re very glad to hear you had a great experience with our product and service. Your feedback means a lot to us and helps us continue improving.
Stay warm,
The DEWBU Team
BROKEN ZIPPER
Charged the battery all the way. Connected it to the jacket. Zipped the battery pocket and the zipper on the pocket broke. First time using the jacket.
17 januari 2024
Antwoord van dewbu.com
Dear Anthony,
I trust this email finds you well. We appreciate you taking the time to share your recent experience with our jacket, and we apologize for any inconvenience caused by the issue you encountered with the zipper on the battery pocket.
Our team is actively reviewing the details you shared, and we are committed to resolving this matter to your satisfaction. Please be assured that we take your concerns seriously, and we are working diligently to find the best solution for you.
As part of our commitment to excellent customer service, we have already sent an email to you with further details and potential resolutions. Kindly check your inbox, including your spam or junk folders, to ensure you receive our correspondence.
Thank you for your patience and understanding as we work to address this matter promptly.
Best regards,
Dewbu Support Team
Antwoord van dewbu.com
Hi
Thank you for your 5-star review. We’re glad to hear your order arrived smoothly and that you had a positive experience with delivery. We truly appreciate your support.
Best regards,
The DEWBU Team
It’s very cold where my son work and he…
It’s very cold where my son work and he has thank me so much for that jacket . Thank you
25 januari 2024
Antwoord van dewbu.com
Thank you so much for sharing this – it means the world to us. ❤️
We're honored that your son stays warm at work thanks to DEWBU. Stay safe and warm out there! 🧥🔥
The DEWBU Team
Antwoord van dewbu.com
Thank you for your honest feedback – and for giving us the chance to make it right! 🙌
We're glad Dewbu could help and that you ended up with a great jacket. Thanks for choosing DEWBU – stay warm! 🧥🔥
The DEWBU Team
Coat is well built
Coat is well built. Heating elements work great. Battery holds charge. Girl friend loves it. Order and payment process easy.
17 januari 2024
Antwoord van dewbu.com
Thank you! 😊
Well built, great heating, good battery – and your girlfriend loves it. Sounds like a win all around. Thanks for choosing DEWBU! 🧥🔥
The DEWBU Team
Antwoord van dewbu.com
Thank you! ❤️
So glad you love the jacket and find it easy to use. That means a lot to us. Stay warm! 🧥🔥
The DEWBU Team
Antwoord van dewbu.com
Thank you! 🙌
Fits well, works great – that's what we love to hear. Stay warm! 🧥🔥
The DEWBU Team
A Must Buy!
Stylish. Great fit. Comfortable. AND WARM!
Red for Winter
Blue for Cold
Green just to keep you warm!
Thank you!
16 januari 2024
Antwoord van dewbu.com
Thank you for the colorful and creative review! 🔴🔵🟢
We love the rhyme – and we're thrilled you find our jackets stylish, comfy, warm, and a must‑buy. Thanks for spreading the warmth! 🧥🔥
The DEWBU Team
Comfy and Cozy
Love the jacket! It’s very warm & comfortable to wear for long periods of time. Wish they had a teal/Turquoise option. The pockets are a little weird but I grew to love them over the first couple of weeks. The battery holds a charge for a whole day if it’s in low. One of the downsides to this jacket is the weight. The battery itself is VERY heavy. The hood is not removable but also lays in such a way that it isn’t bulky. The company definitely needs to have more patch options, not just the flag and an eagle! The patch feature makes this jacket unique and could be fun!
17 januari 2024
Antwoord van dewbu.com
Thank you for the honest and thoughtful feedback – and for loving the jacket! 🙌
We're so glad it's warm, comfortable, and that the pockets grew on you. 😊 Great suggestions on teal/Turquoise color and more patch options – we'll pass those along to our product team. And we hear you on the battery weight and hood. Thanks again for choosing DEWBU – stay cozy! 🧥🔥
The DEWBU Team
Husbands heater went out in his office
Husbands heater went out in his office. This vest was perfect! Heat is back, but he will still love this out on golf course!
18 januari 2024
Antwoord van dewbu.com
Thank you for sharing this! 😄
A heated vest saving the day when the office heater went out – that's a win. And now he'll have it on the golf course too. Love it! Thanks for choosing DEWBU. 🧥🔥
The DEWBU Team
Great Experience
Fast shipping. Great communication. My husband has been wearing the vest for 2 weeks now and it fits to size and very comfortable.
16 januari 2024
Antwoord van dewbu.com
Thank you! 🙌
Fast shipping, great communication, and a vest that fits well and feels comfortable – that's exactly what we aim for. Thanks for trusting DEWBU for your husband. Stay warm! 🧥🔥
The DEWBU Team
Something went wrong with the jacket
Something went wrong with the jacket, it doesn't want to stay on, call customer service and they act like they don't want to help me
16 januari 2024
Antwoord van dewbu.com
Dear Michael,
I hope this message finds you well. We appreciate your feedback and sincerely apologize for any inconvenience you've faced with our jacket. We take your concerns seriously and want to address them promptly.
We noticed your mention of the jacket not staying on and the perception that our customer service was unresponsive. We want to clarify that we have been actively working to resolve this issue since our communication on the 22nd. At that time, we confirmed sending you a replacement jacket and provided a return label. However, we have not yet received the jacket back from you.Maybe could you please check your inbox or trash?
We understand the importance of a swift resolution and want to ensure you receive the replacement as soon as possible. If you've encountered any challenges or require further assistance, please reach out to our customer service team at support@dewbu.com
Your satisfaction is our priority, and we are committed to making this right. We value your feedback and appreciate your understanding.
Best regards,
DEWBU Support Team
Really love my new heated vest!
Really love my heated vest! We are experiencing cold MN winter, and since I've received my vest, I've worn it every day. Originally bought to wear on spring and fall cold motorcycle rides. Will have to wait for spring to try that but expected it to be wonderful! Have passed this along to a number of friends who are interested. One observation, my battery has to be unplugged in the morning to be able to restart. Battery life does last longer if I unplug after use. Must be a power off drain. Not sure if this is normal or not.
19 januari 2024
Antwoord van dewbu.com
Thank you so much for your detailed and helpful review – and for spreading the word to your friends! 🙌
We're thrilled you're loving your heated vest through a cold Minnesota winter (and looking forward to spring motorcycle rides – great idea!).
About the battery needing to be unplugged/replugged in the morning:
That's actually a normal safety feature, not a defect. Our batteries have an automatic over‑discharge protection that kicks in after about 12 hours of inactivity. It prevents the battery from draining when not in use. A quick unplug and plug‑back‑in wakes it up. So you're doing exactly the right thing – and yes, it helps extend battery life!
If you ever have questions or anything doesn't feel right, just email us at support@dewbu.com. Thanks again for choosing DEWBU – stay warm and ride safe! 🧥🔥
The DEWBU Team
New Battery.
After three years of use I needed to buy a new battery for my heated vest. It was very easy going to the DewBu website to find and order the battery I needed. It’s updated and easy to use. I like that it now has a display letting me know how much of a charge the battery has.
17 januari 2024
Antwoord van dewbu.com
Thank you for your loyalty – three years of use is impressive! 🙌
We're so glad you came back to DEWBU for a replacement battery, and that the process was easy on our website. The new battery display showing the charge level is definitely a handy upgrade. Thanks for sharing your positive experience – and for sticking with us! 🧥🔋
The DEWBU Team
Antwoord van dewbu.com
Hi
Thank you for your support and your 5-star review. We’re so glad to hear that you’re happy with your purchase.
Best regards,
The DEWBU Team
Antwoord van dewbu.com
Thank you so much! 🙌
Best jacket ever – we'll take that! So glad the fast delivery made you happy. Stay warm and thank you for choosing DEWBU! 🧥🔥
The DEWBU Team
Quick delivery
5 januari 2024
Antwoord van dewbu.com
Hi
Thank you for your 5-star review. We’re glad to hear your order arrived smoothly and that you had a positive experience with delivery. We truly appreciate your support.
Best regards,
The DEWBU Team
Antwoord van dewbu.com
Hi
Thank you for your 5-star review. We’re glad to hear your order arrived smoothly and that you had a positive experience with delivery. We truly appreciate your support.
Best regards,
The DEWBU Team
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